Ashwini B Email: firstname.lastname@example.org
Phone no: 385-***-**** email@example.com
10+ years of experience in IT Industry and around 2+ years in teaching.
Worked as Senior Business Operations Analyst (Knowledge Manager) in EMC2 and responsibilities include Knowledge management, Process Improvement, Project co-ordination Agile methodologies, Content management, Automation, managing SharePoint services as part of Business Operations, Documentation, Reporting, Presentations and Workshops.
Worked as a Service Delivery Consultant in Hewlett Packard and experience widely includes Service delivery management, Project management, Automation, SharePoint Services, SQL, leading geographically diverse and dispersed delivery team across all the clients, knowledge management, Change co-ordination, Continuous Process improvement, Documentation and Best practices, Reports, Audits, Resource evaluation, Trainings, Newsletter.
Worked as Systems Engineer in Target handling SharePoint, InfoPath, SharePoint Designer, workflows, SQL, automation, C#.net programming, fun committee Management and leading a testing team.
Worked for Sysnet Associates as an Assistant software engineer and responsibilities include development using C#.net and SQL, Reports.
Microsoft Certified Technology Specialist (MCTS)-Feb 2011
Microsoft Office SharePoint Server 2007 – Application Development (70-542) dated 19-02-2011
Microsoft Office SharePoint Server 2007 – Configuration (70-630) dated 12-02-2011
Microsoft Certified Technology Specialist (MCTS)-Dec 2009
Microsoft .NET Framework 2.0 - Application Development Foundation (70-536) dated 10-12-2009
Microsoft .NET Framework 2.0 - Web-based Client Development (70-528) dated 14-12-2009
Completed “Advanced solutions of Microsoft SharePoint server 2013” course in February 2015.
Completed Project Management Fundamentals (PMF) course.
Microsoft Office SharePoint Server 2007 – Application Development and
Configuration from Prime Source, Bangalore Year 2011
Windows and web application development using .Net framework from NIIT Bangalore Year 2009
Diploma in Computer Programming.
Sr. Business Operations Analyst/ Knowledge Manager (Aug 2016 – Dec 2016)
Constantly evaluate process to drive continuous improvement in efficiency.
Manage projects through completion including project tracking, monitoring, reporting, and administration. Identify and communicate scope changes
Document business case analysis and translates business requirements into process/functional design/system solutions.
Requirement gathering, root cause analysis, agile methodologies and reports
Work with IT or relevant business communities to recommend improvements to systems and reports.
Knowledge management, Process improvement, Project co-ordination and content management.
Collaborate with global management to work through any challenges and ensure global process consistency.
Manage and balance multiple commitments simultaneously while communicating with stakeholders and meeting expected deliverables.
Responsible for overseeing the content and administration of the SharePoint, ensuring teams are following the standards.
Assisted several different project teams in their SharePoint requests.
Worked with HR managers to automate their manual process.
Created trackers such as attrition tracker, initiative tracker, employee tracker etc. to ease the process.
Promote collaborative tools to facilitate sharing of ideas and work among internal teams and external partners.
Worked with directors to onboard their process onto SharePoint.
Present Challenges, Success and solutions in the global meetings.
Monitor, analyze and review requests on a regular basis and perform trend analysis report.
Present the growth analysis report to senior management.
Initiated best practices, standard templates and operating procedures.
Developed and maintained training plan for the different levels of team.
Conducted SharePoint Sessions to create awareness and educate APJ Managers.
Conducted SharePoint workshop for the delivery team.
Actively involved in all the technical discussion and assisted in decision making.
Assisted in hiring exceptional talent to complement the team.
Recommend strategies for SharePoint growth and security.
Identify and implement efficiency opportunities and work on process improvement.
Created central repository to store the related documents, Technical manuals, Presentations, Monthly reports.
Service Delivery Consultant (Aug 2011 – Aug 2016)
Tower: MWS (ITO)
Clients: OnMobile, Britannia, Welspun, USL, UB and Ashok Leyland
Received multiple client recognition during service delivery
Awarded for best performance at client
Awarded by client for excellent services.
Active member in Newsletter publishing in terms of content writing
Active role in terms of automation of manual work
Single point of management and escalation for delivery teams.
Utilize reports to demonstrate service availability, performance, quality and evaluate customer feedback to develop quality improvement initiatives
Manage and balance multiple projects simultaneously while communicating with stakeholders, Co-coordinating with different internal teams, multiple clients, external technology vendors and third-party consultants and meeting expected deliverables.
Manage projects through completion including project tracking, monitoring, reporting, with SDLC methodologies.
Provide internal and customer-facing documentation for each project, including status reports, final reports, etc.
Work with Engineers to ensure continuous improvement
Lead the geographically dispersed team successfully across all accounts.
Making sure all the Project KPI’s are met every month.
Present Monthly and quarterly BU results to senior management
Work towards maintaining incident free environment
Customer Visit and field service based on the requirement and criticality.
Lead customer comments to a positive resolution.
Making sure BAU is up and SLAs are met in terms of daily tickets
Monitor, analyze and review tickets on a regular basis and perform trend analysis report
Co-ordinate for Change in case of incidents, problem or to execute change.
Have created best practices, standard templates and operating procedures for our clients to optimize IT project development.
Assisted manager with some of the administrative duties for team.
Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
Involved in hiring of new resources and Mentoring them.
Implemented lot of new initiatives across the accounts.
Carry out regular feedback survey through SharePoint and systematic improvement plans based on the feedback collected from the surveys so that Customer Satisfaction levels are maintained as per agreed standards.
Handling lot of internal projects as well as Transitioning of SharePoint for new clients.
SharePoint Administration 2007, 2010, 2013 and O365
Automation using MS InfoPath and Designer workflows and SharePoint
Actively involved in SharePoint Migration 2010 to 2013 and Lead the team in SharePoint Migration 2007 to 2010 in terms of planning, design and implementation
in terms of planning, design and implementation
Actively involved in Datacenter and office movement.
Design Technical Solution for clients based on the requirement
Preparing Effort estimation and Cost calculation, Scope of Work, Bill of Material and Due Diligence
Performing Quarterly and yearly Audit of the SharePoint Environment.
Provide SharePoint technical training to L1 and L2 onsite resources.
Prepare Best practices, TAM and TOM documents, central repository to store the related documents, Standard Operating Procedures, Presentations, KEDB articles, build sheets, Monthly reports and educate team.
Responsible for back-up and recovery practices, Project based support to the extent of Project suggestions, planning, Implementation, Solution, design or Configuration.
Identify, record and proactively recommend revision to current procedures to improve customer satisfaction
Document cases to aid in effective collaboration and escalation.
Develop and recommend strategies for SharePoint growth, security and enhancements by maximizing functionality of SharePoint servers
Target Corporation (India)
Systems Engineer (Feb 2010 – Aug 2011)
Team: Information Security
Received an award for performance in taking initiatives in cleaning up and improving the InfoSec share point website. Being Share Point Administrator for the InfoSec site from India, handling multiple projects, working with multiple teams and for conducting Fun activities for multiple teams.
Received lot of ‘Great Team card’, which is a form of appreciation for your work
Heading the fun committee consistently for 3 quarters
Star of the month for 3 months for ensuring that all deliverables are met on time
Lead both testing team (2 Number) and QAR team (3 Number)
Automated the manual work using Infopath & share point designer:
Worked with the Risk Assessment team to convert the excel based security questionnaire to an InfoPath form which helped the risk assessment team gain efficiency and consistency in obtaining important information from owners and SMEs during risk assessments
Designed a user-friendly info path form IDM team which helped them to maintain the mailbox size since mails & replies used to take the whole mailbox, track the reply & send the reminder and it saved good amount of time to get everything in one excel sheet.
Worked with Firewall change review & Red seal team to update the change tracker in time. Reminder mails will help the team to keep track of implemented firewall rule review task
Developed the centralized weekly report form for ISC team which accommodated changing feature requests and simplifying the report generation process with limited customization available
Complete maintenance & administration
Redesigning the sites or pages if requested
Creation of InfoPath forms and Setting up of workflows
PATT Maintenance/Patching/Routine Work:
Bug Fixing, Enhancements as requested by QAR team and reported by Quarterly Access Review(QAR) team --This involves Coding changes, DB changes
Database maintenance & administration
Security Metrics Maintenance and Security Compliance:
Creation of Dashboards for Security Metrics.
Maintenance of ETLs and Backup jobs Scheduled on server.
Updating Trend chart on daily basis, Monthly Trend Charts for the Metrics : Antivirus, Vulnerabilities, Case Metrics, ILM
Sysnet Associates (India) Private Limited
Assistant Software Engineer (May 2005 – March 2007)
ERP Product SpApp – Specify (Your) Application is an Enterprise AppMaker to create, use and maintain Business Apps without coding or database or screen design. Apps can be in any domain such as sales, Inventory, Purchase, Service, Invoice, Accounting and Enterprise activities.
Product Website: http://www.spappworld.com/
Programming using C#.net – Developed code for business calculator, report module, Screen resolution, Multi user check, log in screen and swap validation.
Manual testing of the product before every release for its integrity and performance and Involved in bug fixing.
Worked on Crystal reporting.
Actively involved in product documentation such as Report creation, On-line help, and SpApp help, Tutor, User Guide and SpApp Demo using different tools like PageMaker, Corel Draw, Corel Xara, Photoshop-Image ready, Paint shop and MS-office product.
Created logo and globe of the product.
Actively involved with the sales team in giving product demos for the clients, collecting the feedback from the client and modifying the application according to the client requirements.
Involved in creating applications like Smart ERP, Easy Trade, Law office, Hospital management system and SimpleHR.
Served as lecturer in SDM College, Mysore, India.
Served as Research Executive in Aspire, A learning institution (Part Time Job)
Served as faculty in Brilliant Tutorials (Part Time Job)
Project Done for NIIT: Rainbow Entertainment website will enable people to check the availability of show tickets & book their tickets through the internet.
University of Mysore, India
University of Mysore, India
Visa Status: Legally authorized to work for any employer in US. I DO NOT need sponsorship.