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Customer Service Manager

Location:
Smyrna, Georgia, United States
Posted:
February 21, 2018

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Resume:

NOLAN SHAW

678-***-****

ac4j6r@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

iSymmetry 10/2017 – Present

IT/Technical Recruiter

Research, identify and qualify candidates for open IT positions for clients in both the commercial and federal space

Schedule initial interviews and follow-up interviews for successful candidates

Source candidates through database mining, Internet searches, direct sourcing, job fairs, community conferences and internal referrals

Collaborate with third party recruiting companies to help source candidates from diverse pools of job seekers

Created and maintained a high volume pipeline of candidates for numerous clients by daily making 50+ cold calls, emailing 100+ candidates, asking for referrals and posting jobs after winning new recruiting assignments.

Established candidate motivators and tailored closing strategies for some of the most competitive job candidates in the industry

Thompson Technologies 03/2017 – 05/2017

IT/Technical Recruiter (Contract)

Reviewed all applications for technical positions and stack ranked candidates based on skills needed for position requirements. Those that met qualifications were scheduled for recruiter interviews.

Established candidate motivators and tailored closing strategies for some of the most competitive job candidates in the industry.

Conducted recruiter interviews and evaluated candidate responses; those qualified were submitted to the hiring managers. Provided feedback to candidates who were not qualified.

Created job descriptions and posted on the applicant tracking system (ATS), Indeed, Craigslist, CareerBuilder, Dice, and LinkedIn.

Continuously updated and maintained recruiter database for daily activity pipeline management and forecasting data.

Performed detailed and thorough reference checks, reviewed candidates’ qualifications to meet customer's requirements and business initiatives.

WorkMarket, Inc. 07/2015 – 11/2017

Contract Project Management Consultant (Various End Clients)

Managed 2500 site national rollout of router installations and POS conversions.

Increase project profit margin to 40% consistently.

Completed various national rollouts consisting of switch, router, hardware, PBX and copper and fiber installations, DSL conversions, POS installations/conversions, RAM upgrades, line and circuit extensions and site surveys.

Oversee each project from cradle to grave including pre-sale communication, quoting, planning and implementation to completion, project follow-up, and financial review.

Spartan Resources 03/2015 – 02/2017

IT Recruiter

Managed full life cycle recruitment process and partner with HR Manager and VP's to develop long-term and short-term recruitment strategies

Attained detailed, qualified job orders from managers to ensure fine-tuned recruitment of most qualified applicants.

Identified and sourced, qualified technical professionals in Information Technology Industry in contract and full-time positions

Managed full life cycle recruitment process and partner with HR Manager and VP's to develop long-term and short-term recruitment strategies

Attained detailed, qualified job orders from managers to ensure fine-tuned recruitment of most qualified applicants.

Conducted skills assessments, administer technical screens and background/reference checks for prospective hires.

Established hiring manager relationships while building rapport with entry level to executive candidates and all levels of the client's hiring process.

Trained new employees on systems, search strategies, composing emails, vetting candidates, and other crucial functions

Exceeded company averages in all metrics; Fill time, Fill Rate, and Total Revenue.

Performed multi-Location Recruitment using applicant tracking systems, web-based sourcing, referrals, and database creation and updating.

Analyzed client requirements, coordinated for short listing, and conducted screening and preliminary interview of the candidates.

Interviewed, offered, negotiated and closed candidates for assigned requisitions to include Software Engineers, Software Test Engineers, Network Engineers/Architects, Program Managers, Project Managers, Business Analysts, Web Developers, Directors, and other senior engineering positions.

Developed and executed comprehensive search strategies to recruit senior and niche candidates in limited candidate spaces

Sourced candidates through database mining, Internet searches, direct sourcing, cold calling, and internal referrals.

Extensively utilized Boolean searches to identify and quality elite IT professionals.

Collaborated with third party recruiting companies to help source candidates from diverse pools of job seekers.

Articulated and negotiated job offers with candidates.

Clearly communicated all aspects of the offer including salary, stock options, benefits, bonuses, relocating, etc.

Approached, intrigued, engaged, and closed passive talent using compelling narratives, uncovering unmet needs/goals/aspirations, rapport building, and excellent salesmanship.

Mentored and provided on-going training and support for new recruiters and serve as a resource for learning and navigating senior technical policies and procedures.

Ammacore 07/2013 – 03/2015

Lead Recruiter

Conducted Full desk recruiting and staffing specializing in the Information Technology industry; responsibilities included future client identification and contact, sourcing and recruiting candidates, external employee hiring and termination, compensation negotiation, and determination of bill rates and project revenue.

Effectively recruited IT Professionals in a time-sensitive environment, specializing in cabling and infrastructure engineering positions.

Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.

Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Established relationships with consultants/contractors in specified region(s) or with specified clients.

Analyzed candidate information to determine matches between candidates and job openings. Submitted qualified candidates to open job requirements.

Demonstrated the ability to understand technology and to stay updated with technology trends at clients’ company.

Demonstrated advanced negotiating skills by managing to successfully recruit qualified technicians and keep each project within margin.

Recognized for ability to quickly establish rapport with customers and candidates, up-sell products and services, and build a loyal clientele.

Led a team of 10 individuals with different personalities and skill sets; managed each team member to best fit their needs and best achieve our ultimate goals of economic growth.

Publix 08/2012 – 05/2013

Customer Service Supervisor

Verified the safe contents, placed money into registers, and worked the customer service desk immediately upon the opening of the store.

Communicated with other departments and management to resolve problems and expedite work.

Prepared, maintained, and submitted reports and records, such as budgets and operational and personnel reports.

Guided, directed, and motivated subordinates.

Provided guidance and direction to subordinates, including setting performance standards and monitoring performance.

Accounted for all money, made cash deposits and emptied registers at end of day.

Filed and wrote the daily and weekly reports to the corporate office each week.

Made recommendations to management concerning staff and improvement of procedures.

KSU All-Access/Atlantic Sun TV 08/2011 – 05/2012

Play-by-Play Announcer/Marketing Representative (Part-time while in school)

Performed Play-by-Play commentary for Kennesaw State basketball, baseball, and softball games

Interviewed players and coaches prior to and following each game

Edited clips of games and created highlight reels

Devised marketing campaigns with the goal of increasing product awareness and increasing sales and profits

EDUCATION:

Kennesaw State University – Bachelors of Science in Sports Management (Concentration in Broadcasting) – 2012

SKILLS:

Bullhorn

Various ATS

CareerBuilder

Monster

LinkedIn

DICE

Microsoft office.



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