LAURA HIGGINS WOYMA

ac4j6j@r.postjobfree.com 440-***-**** 4317 West 50th Street Cleveland, Ohio

44144

Motivated leader with exceptional interpersonal skills seeking secretary role utilizing medical expertise and skills, including:

• over 10 years of medical field experience providing responsive care and high-level service to patients, management and the community-at-large, coupled with over 12 years in challenging customer service and administrative support roles.

• Skilled in patient scheduling and registering, monitoring patient status, and performing insurance verifications.

• Excellent written and verbal communication and Medical Terminology acumen.

• Technologically advanced with expertise in Microsoft Office and EPIC medical software.

• Extensive medical training and practice with experience utilizing the latest medical technologies to achieve desired outcomes in patient care, healing and re-acclimation to a quality life experience.

RELATED EXPERIENCE

Metrohealth Medical Center Cleveland, Ohio

Nursing Assistant/CA, Burn Unit 2015-2017

• Manage daily caseload of patients with various needs and care levels providing comprehensive, systematic therapeutic care while exercising leadership and decision-making skills.

• Provide holistic care, attuned to the unique needs of each patient in collaboration with nursing staff, families and community support to encourage expeditious and effective healing for all patients.

• Dealt with enquires from patients, liaising with doctors, consultants, and other healthcare professionals

• Carried out all clerical support duties including photocopying, typing, filing and answering phones.

Recovery Resources Cleveland, Ohio

Case Worker CommunityPsychiatricSupportive Treatment Specialist 2013-2014

• Managed case load of 87+ higher functioning clients including assessment needs, development and implementation of treatment plans and assistance in achieving personal independence.

• Connected clients with relevant and appropriate community services while serving as an ongoing advocate to ensure needs and service requirements were met.

• Provided intensive services to clients and families to ensure environments were safe and support resources were in place when needed.

• Participated in agency leadership tasks and contributed to various levels of meetings to ensure ongoing progress of the organization, in addition to establishing strong community relationships and partnerships for the agency and critical programming. Lakewood Massotherapy Lakewood, Ohio

Massage Therapist/Front Desk Support 2004-2006

• Scheduled patients appointments for all therapists and organized all financial documentation.

• Performed medical massages on clients incorporating deep tissue, sports massage and relaxation techniques as required to achieve desired results.

• Maintained highest professional standards while demonstrating excellent listening and communication skills.

Strongsville Urgicare Strongsville, Ohio

Medical Coder/Receptionist 1999-2001

• Assisted with the organization and maintenance of inventory and office supply, completed daily reports on patients status, and documented weekly budgets.

• Input and verified patient data for accuracy in addition to managing the input and organization of charts, including physician access on an ongoing basis.

• Coded charts and served as office administrator to ensure the successful operations of the practice.

EDUCATION

Cleveland State University

Bachelor of Science

Major: Health Science; Minor: Psychology 2008-2012 Dean’s List 2010-2012

SERVICE

United Cerebral Palsy, Cleveland, Ohio Patient Therapy 2010 Louis Stokes Veteran’s Affairs Medical Center, Cleveland, Ohio 2011

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