IT, Telecom, Field Service Departments
Senior-level engineer with 20 years of IT & Telecom experience, specializing in Voicemail & PBX servers. Extensive experience with electronic calibration systems and troubleshooting to component level. Also experience with AC & DC power supplies and high voltage equipment troubleshooting to component level. Excellent communication, telephone, project management, database writing and administration skills. A highly motivated, self-starter, detail / result oriented, positive attitude, with strong working knowledge of PC’s, Windows XP, 7 & 10, Office, Word, Excel, Power Point, Adobe, Act, ProComm Plus, SIP and much more.
Looking for full or part time employment in IT / Telecom / Test / Assembly, or where company needs help. Willing to learn, Travel ok.
Centigram, original Centigram Engineer designer, developer Integrations for pbx’s and all Telco’s.
Approved & Certified to work on All Centigrams, SS8 Networks and Mitel NuPoint Messengers Voicemail
Strong knowledge of All Voicemail systems, PBX’s, Central Offices, Class 4 & 5 (2017)
Manufacturing, wrote hardware specs for Production systems, Upgrades & Enhancements to highest.
Manufacturing, wrote test database standards for Centigrams manufacturing (1983 & 2017).
Manufacturing, wrote software for Conversion of legacy systems (QNX 1983) to highest levels (2017)
Material Review Board, Implemented MRB, material standards of failed hardware parts.
Telco’s, wrote 2 Way DID signaling and other integrations with Telco or interconnects engineers
Installs, installed over 2000 Centigrams, SS8, Baypoint Innovation and NuPoint Messenger Systems
Trainers, develop training documentation for Centigram trainers to engineers & end users
Sales, wrote proposal quotations with technical specifications, scope limitations and scalability.
Sales, develop competition standards on competitors systems, So we would win the business
Ohlone College & Cal State Hayward University, BS Computer Science and Business 1986
Military: USAF Reserve, 6 year, NCO E5 Radio Repair Honorable 1980-1986
- Security Clearance: Top Secret-Encryption (Crypto) 1986
Military: Ground Radio Repair to component level 1986
Calibration equipment, O’scope, spectrum analyzer & AC & DC power supplies.1986
GCA, Ion Implanter Engineer, Semiconductor / High voltage 1982
Calibration equipment, O’scope, spectrum analyzer, Power Supply AC & DC 1983
Central Office, Class 4 & 5 Centrex, I&M 1983
Centigram 2.08 & 3.0, Developer & Instructor 1983
Innovative Voice Technology voicemail I&M & Instructor: 1998
Centigram USER Class Liason for Customers 1998
Centigram Series 5.x, Advanced I&M & Instructor 1998
Octel Voicemail system, I&M & Instructor 2005
Ronald E. Lawrence Resume pg 2 of 2
Centigram Series 6.x, Advanced I&M & Instructor 2006
Centigram BSP Series 6.x to 2.1, Advanced I&M & Instructor 2015
Mitel NuPoint Messenger 7.0 Up, Advanced I&M & Instructor 2016
Mitel NuPoint Messenger IP versions: 8.0 UP, Advanced I&M 2016
Centigram, PBX Integrations, Developer & Programmer All 2016
PBX’s: Centrex, Central office, DMS, Hitachi, Mitel, NEC, Nortel, Rolm, Siemens, Shoretel
Centigram Conversion Software, Developer & Programmer 2016
Professional Work Experience:
Legacy Voicemail, IT Telecom Specialist, Sacramento, Ca 2000-Current
Maintain Centigram voicemail customers, sell complete systems, off-site modules, hardware, software, hour upgrades, preventative maintenance, spares, MAC work, AC & DC power supplies, hard drives. Strong working knowledge of PC’s Windows 98, 7 & 10, Office suite, word, excel, power point, ProComm Plus, TCP/IP, PMS, ACT. Provide training to engineers and end users.
Conduct calibration and troubleshooting in Final Test systems. Test components to ensure they passed. Break down components by assembly and then to the failed item. Change out the defective component, retested and give back to Final Test, soldering by hand when necessary.
Maintain DID customers, 10,000 records, with activation / deactivation of mailboxes, passcodes and speech. Used SIP at Co-Lo, run maintenance & backups monthly. Access systems remotely via modem and Internet 24/7. Cannot ever be Down! Document everything!
Voice Plus, Senior Sales Engineer,Fremont, CA 1986-2000
Continued support of Centigram customers and their voicemail systems, MAC work. Install and maintain systems, sold hardware / software, $5M, included integrations and conversions to higher levels or off Centigram, keeping all speech. Provided Centigram training as needed..
Centigram, Senior Systems Developer hardware / software, Santa Clara, Ca 1983-1986
Installed over 250 Centigram voicemail systems in 3 years. Wrote code for PBX Integrations, SS7 Signaling, TUI Telephone User Interface for other voicemail systems, like AVST, Central Office, Mitel, Nortel, Octel, Rolm, and others. Install and maintain systems. Responsible for hardware / software sales of $25M, including integrations and conversions to higher levels or off Centigram, keeping all speech. Provided Centigram training as needed. Assisted with Trade Shows.
Time & Space Processing, Senior Systems Developer hardware / software, Milpitas, Ca 1982-1983
Installed Secure voice mail systems for Government at Top Secret locations, including Blue Cube in Santa Clara, The Mountain in Denver, and South Pacific Islands. They needed to talk securely about Missile launches and entries / hits. Did they hit their target.
GCA, Ion Implanter Division, Systems Test Engineer, Sunnyvale, CA 1980-1982
Installed and tested ION Implanters, semiconductor industry,. Super high voltage 270 kv, donor and doping chemicals like boron, arsenic, and phosphorus implants on 5” wafers. Experience with calibration equipment, including O’Scopes, Spectrum Analyzers, AC & DC Power Supply test equipment, and others.
Flextronics, Assembly & Final Test, Newark, CA 1979-1980
Installed electronic and mechanical components in assembly, sub-assembly and Final Test. Experience with wave solder machines and excellent at soldering by hand. Final Test testing assemblies included programming modules for automobiles and others. Willing to learn.