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Customer Service Sales Representative

Edmonton, Alberta, Canada
February 21, 2018

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Yvonne Olson


Edmonton, AB

Phone: 780-***-****

Objective: To obtain a responsible position where I may utilize my skills and experiences.


Reliable dependable and efficient

Experienced on Word 2012

Experienced on Excel

Typing 65 wpm

Bookkeeping and accounting duties

Trained and supervised staff

Responsible for inventory control and merchandising

Run reports/process information and data entry

Shipping and receiving

CSTS certification

Simply accounting

Quick Books

Employment History

2016 - 2018

Compage Communications


Answer inbound calls and assisting callers by taking messages, patching to person on call. Some emergency call situations may be presented requiring call connection to Public Safety Answer large volume of calls daily. Provide excellent customer service. Greet callers warmly. Obtain information from caller. Interpret instructions on customer service procedures.

2016 - 2016

Pro V Construction

Admin Assistant

Edmonton, AB

Time Entry and time cards, balancing and sending to Payroll along with any corrections, entering LEM's, faxing.

2014 - 2016

Pioneer Offroad Rentals

Billing Administrator

Edmonton, AB

Receive and maintain PO’s Process customer billings Assist A/P regarding vendor invoices Process customer credits and Carry out general bookkeeping duties such as accounts and receivable, and the reconciliation of accounts, journal entries, and processing of Cheques and bank deposits reports. Customer Service Answering customer calls for Billing Clarification Various other duties as assigned.

2014 – 2014

Lehigh Hanson, Heidelberg Cement Group

Inside Sales Representative/Scale Operator

Edmonton, AB – 4 Days on 4 Days off

Order process assuring accurate, courteous, and timely scheduling and data input of customer, phone, online, and email orders. Work with carriers to schedule and dispatch delivery to customers on an on time basis. Ensure all incidents or issues regarding quality, customer complaints or delivery are entered in database. Prioritize customer needs to provide superior customer service and support. Develop and maintain customer relationships. Work closely with sales department in identifying customer needs and wants. Scale Operator is required for loading of cement trucks electronically, operating the weigh scales and maintaining the shipping, receiving, and related records. Accurate record keeping of each truck leaving the site as well as the weight of all materials leaving with the trucks.


Pyramid Corporation (Contract Position)

Quality Control Admin

Kirby Lake Site

Working with Quality Control Department, responsible for accurate and timely data entry for QC information into the Microsoft access data base, completion of inspection test documents, revising and creating new forms and other administrative tasks as required, along with scanning and filing getting all documents ready for final inspection, Scan all required hardcopy paperwork documents.

2011 – 2013

Kiewit Energy

Construction Clerk (Piping) Kearl Lake Site

Timecard entry, input of drawing discrepancies, scan and copy redlines, sending in RFI’s to Document Control. Putting in Travel Changes for Craft or Staff,, update craft employees, put in payroll enquires, SOS cards are entered on a daily bases, engraving tag numbers, deal with subcontractors on a daily basis.

2009 – 2011

Black Diamond Camps Ltd.

Camp/Office Clerk (Over 1000 Man Camp)

Christina Lake

Prepare all financial reports; prepare all documents for month end reports, in Camp Manager

Maintain inventory of vacancies, reservations and room assignments, reservations, register

Guests, inventory control, address and document any guests concerns and work on resolutions,

Complete reports and send to client, safety inspections, Daily/ Weekly/Monthly charge sheets, monthly billing, and customer service.


MA Stewart & Sons


Edmonton, AB

Invoicing, Answering phones, filing, faxing, quoting prices on packing slips, ordering supplies,

Inventory control, typing letters.


GE Money

Client Service Representative

Edmonton, AB.

Team lead for the major accounts, troubling shooting with on-line statements, authorizing sales

Over the phone with store Associates, following compliance laws and privacy acts, sales for insurance.


Dominion Chrome

Administrative Assistant

Edmonton, AB.

Inventory control, filing, faxing, purchasing materials, putting together quotes for boom/Stick cylinders, for repair, trouble shooting, answering calls and time mangement,trouble shooting and answering calls and time management, shipping and receiving.

Interests: reading, biking, walking, movies & traveling

References: Available upon request

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