TONI COBB

**** ****** ***** ***, *******, GA ****9 H: 770-***-**** C: 404-***-**** ac4j56@r.postjobfree.com Dedicated and Highly Enthusiastic Professional Customer Service Representative with 20 years of customer interface experience motivated to maximize customer satisfaction also results-oriented who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Exceptional communication skills

MS Windows proficient

Quick learner

Creative problem solver

Strong client relations

Strategic sales knowledge

People-oriented

Excellent work ethic

Goal-oriented

Positive and friendly

Detail-oriented

Strong interpersonal skills

Team building expertise

Strong conflict resolution skills

Reservation Sales Specialist, 06/2017 to Current

Uhaul (Remote Contact Center) – Phoenix, AZ

Responsible for taking incoming calls from customers calling into U-haul centers from that have general inquiries or are interested in scheduling reservations for U-haul trucks, trailers and storage rooms from across the US and Canada.

Documented all customer inquiries and comments thoroughly and quickly. Coordinated between traffic, scheduling and management departments and customers to resolve problems. Recommended upgrades to customers, resulting in a higher % in add-on business. Answered customer questions about product availability and shipment times. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Answered an average of 60-100 calls per day by addressing customer inquiries, solving problems and PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

providing new reservations.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Provided an elevated customer experience to generate a loyal clientele. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Built relationships with customers to increase likelihood of repeat business. Sales Consultant Specialist ( Remote Independent Contractor), 08/2014 to Current Live Ops – Redwood City, CA

Won serveral company incentives and rewards for High-Performance in sales and customer service, Provide superior customer service to over 20,000 commercial accounts. Multi-task and administer Data services and marketing to small and mid sized companies in a high-volume atmosphere.

Produced new sales revenue through cold calling, tele-marketing, lead groups and company group meetings.

Guaranteed positive customer experiences and resolved all customer complaints. Managed quality communication, customer support and product representation for each client. Office Manager, 06/2008 to 03/2010

Lovelace Multi-Health Care Services – Marietta, GA Supervised office services by ensuring office operations and procedures were organized; correspondence are controlled; filing systems are designed; supply requisitions are reviewed and approved; and that clerical functions are properly assigned and monitored.

Responsible for recruiting staff for the health care centersand providing orientation and training to new employees.

Monitored top performance of health care staff by providing them adequate coaching and guidance, and enforcing appropriate discipline to erring employees; planning, supervising, and assessing employees' job performance.

Monitors staff performance in meeting or exceeding standards and ensures compliance with applicable laws, rulings, such as OSHA, CDC,CMS, HIPAA, state licensure laws, Fair Housing Act, etc. and LSS policies and procedures.

Stayed abreast of changes in these laws, rulings, policies and procedures and keeps staff informed. Lead and supported compliance with all regulations and requirements of licensing, accrediting and regulatory authorities.

Handled associates and resident complaints, grievances, questions and concerns Ensures staff are trained, have the necessary resources to perform the job, that they have meaningful work to maximize job satisfaction, and that they are valued.

Sales Specialist, 04/2004 to 08/2006

Relax The Back – Buckhead, GA

Interacted and established rapport and sales with Corporate Business and customers within Metro Atlanta and other States along with affiliate Stores.

Ensuring reliable and high-speed delivery to residential and small-business customers. Customer Assistance Worked with company systems such as General Microsoft Office (Outlook, Excel, Word) Live Support and diligently completed all assigned tasks, working overtime as needed to close a sale. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales Generated new and repeated sales by providing product knowlege and technical support information to Customers also Recommending alternate products based on customers needs and cost, availability and specifications.

Consistently generated additional revenue through skilled sales techniques.Which help surpass my personal sale quotas.

Developed strategic and operational sales plans which resulted in 30% increase in overall sales and gross margin.

Maintained effective working rapport with customers - amplified customer base by 30%. Identified target markets and established successful plans to develop them - bringing $35,000 of additional revenue Accomplished top sales for one year straight with the hightiest over sales margin. Earned reputation for exceeding sales goals, Drove up revenue by focusing on product knowlege and Client satisfaction.

Worked closely with manufacturing personnel to meet customers' requirements ( resulted in 30% increase in overall sales and gross margin.

Offering exceptional customer service Using a consultative approach to develop client relationships

(Improved customer service satisfaction 15% annually) Setting and achieving high goals and standards of performance (Resulting in Accomplishing top sales consecutively each quarter for a year by increasing sales by 10%) Using company resources to generate traffic and maintain client databases Developing partnerships with the local medical community Developing strategic relationships with other local service providers and served as primary contact with accounts Educated customers about Product features and benefits of products in order to improve product related sales and customer satisfaction. High School Diploma: 1990

Ben C. Rain - AL

Associate of Applied Science: Business, Business Administration and Organizational Development, 2009 EDUCATION

Kaplan University - Fort Lauderdale, FL

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