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Information Technology Manager

Murrysville, Pennsylvania, United States
February 21, 2018

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Rita J. Gismondi

**** ***** ***** **** ***********, PA 15668 Cell: 412-***-****


A versatile information technology professional with proven results in managing all aspects of the product lifecycle from concept to launch. Demonstrated strengths in building customer relationships, leading cross-functional teams and delivering on-time solutions that meet or exceed expectations.


Information Technology Manager – Manage high performance teams of information technology professionals that develop and support enterprise software to positively impact company operations.


Change Management

Customer Relationships

Project Management

IT Strategies & Solutions

Business Process Reengineering

ERP Conversions

Life Cycle Management (SDLC)

Team Building and Leadership

Compliance (SOX, PII)

Quality Assurance

Operational Efficiency

Enterprise Integration


Software – ServiceNow, SharePoint, PlanvView, CARS, Jenzabar, CampusVue, SQL Management Studio, Microsoft Office Suite, Team Foundation Server

High Impact Results

Instrumental in growing company size from eight locations to over 100 with new starts ups and acquisitions

Instituted an automated new student orientation tracking module to comply with mandate from U.S. Attorney General Office

Reduced spending by $1M by automating course scheduling

Developed a common operating model including automation to support new policies and procedures

Managed staff at 50+ remote locations


Education Management Corporation, Pittsburgh, PA

One of largest providers of private, post–secondary education in North America. 30,000 employees, 106 locations in U.S. and Canada. Educates 151,000+ students and annual net revenues of $2.8+ billion (2011).

IT Director /IT Software Manager / Senior Analyst IV 2008 -June 2017

●Responsible for all phases of the Software Development Life Cycle (SDLC)

●Liaison between IT and key stakeholders both within IT and across the business units

●Manage teams of System Analysts, Business Analysts, System Engineers and corporate trainers

●Develop solutions to address the business needs and maximize the product functionality

●Manage projects in terms of scope, schedule, budgets, and resource allocations

●Provide second line daily support to over 100 remote locations

●Assist with system upgrades

●Form and host steering committee to serve as a panel for project intake, prioritization and to produce a 12 month rolling forecast of project and resource allocation

●Decreased support work by 30% by identifying non-IT tasks and transitioning those items to the business owners

●Designed, deployed new student orientation LMS module and completion tracking functionality to comply with mandates from the US Attorney General office

●Implemented new scheduling software to improve efficiency of serving the student and reducing delivery costs by $1M

●Implemented FERPA compliance feature

●Implement LMS replacement project from eCollege to D2L Bright Space

●Developed automation to support Title IV funding policy - Satisfactory Academic Progress (SAP).

Vice President IT - Business Analyst 2005 - 2008

●Participate in the selection and implementation of a new Student Information System

●Pro-actively communicate and collaborate with project teams and stakeholders to analyze information needs and requirements and participate in the development of project requirements

●Partner with vendor to develop enhancements critical to the industry and present the concepts at the vendor user conference

●Develop a common operating model to run the 100+ locations.

●Converted 50+ schools from CARS information system to CampusVue

●Automated IPEDS filings

●Engaged Noel Levitz to do data mining to identify persistence factors

Vice President – Education Operations 2002 - 2005

●Focus on compliance and operations in the education industry

●Manage a team of specialists to support and train 40 remote locations

●Function as a change agent to ensure the adoption of approved policy and procedure

●Responsible for launching a student portal and online course registration functionality

Assistant Vice President – System Integration 1997 - 2002

●Foster relationship between business operations and IT

●Automate internal and external quarterly reporting to stock holders and federal agencies

●Experience serving as a project leader working closely with developers, project managers, business stakeholders and testing professionals

●Create business requirements documents to translate business requirements to IT developers

Assistant Vice President - Software Development 1993 - 1997

●Part of the team to perform vendor selection for a new information system

●Performed GAP analysis and worked with vendor to architect solutions

●Performed business process reengineering to redefine roles and processes required to maximize the use of the new software

●Managed the 18 month project of converting the schools from our home grown software to Jenzabar.

●Prepared training materials and trained Deans, Registrars and faculty on new platform

●Responsible for new school start up and school acquisitions


ITIL Incident Management certificate - Project Management - Situational Leadership, Agile, Waterfall


Westminster College

Bachelor of Science Degree – Computer Information Science

Professional Organizations Member of AACRAO – American Association of Collegiate Registrar and Admissions Officers

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