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Service Office

Springfield, Illinois, United States
February 21, 2018

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**** ******** *****, ***********, **, 62704

Cell: 217-***-****

Proficient in: MS Office Products, Word & Excel; Type approx. 60 wpm /8,500 ksph;

Information Analysis/Auditing/Strategic Planning, Conducting Presentations, Training, Customer

Service, Multi-tasking/Meeting Deadlines/Attention to Detail


10/17 to 1/18: (Temporary-Assignment) as “Suspense Accountant” via American Cybersystems (ACS) Inc. at DXC (i.e. Global Atlantic Financial Group - Life Insurance). Reviewed general ledger accounts to determine how to properly “clear/balance” various “suspense” accounts. Based on my review, either applied payments, reversed payments, entered pertinent info. to request a refund check be processed, or made appropriate journal entries to clear “suspense accounts”. Per ACS, the six-month contract was terminated early on 1/12/18 due to “Workforce Reduction”; $21.00/hr.

5/16 to 9/17: “Fulfillment Specialist” at CT Corporation (subsidiary of Wolters-Kluwer); Hired as temporary employee via Kelly Services to perform daily messenger trips to/from the IL Sec. of State (SOS) delivering, picking-up and sending filed evidence out processed by the IL SOS for various domestic& foreign business filings. After being hired as full-time employee on 10/24/16, successfully trained 2 subsequent temps. on same position after being hired as full-time employee on 10/24/16 by Wolters-Kluwer ($16.48/hr.). Upon full-time hire, reviewed, submitted, and/or place on hold various IL SOS business filings. Also reviewed, corrected & resubmitted any subsequent rejections from the IL SOS. Filing processing included, but was not limited to: Reviewing documents for accuracy, calculating filing fees based on the specific document information and entering checks for filing payments. Also processed document orders, and responded to various filing questions from CT Service Reps. via email and telephone; Kelly Services = $9.75/hr. & Wolters-Kluwer = 16.48/hr.

8/15 to 3/16: “Service Dept. Coordinator” at Simplex, Inc.; Reconciled (gathered receipts & confirmed purchases were for business) all Service employees' monthly company credit card statements & monthly rental car bills. Scheduled all hotel, rental car & flight reservations for Service Dept. employees' travel. Reconciled hours worked, expenses incurred and finalized Service Reports for payment for per diem reimbursement. Performed the final check for accuracy on all customer orders entered by Service Dept. employees. Directed customer calls & emails to the proper person/department; $16.50/hr.

8/13 to 2/15: “Workers’ Compensation Claims Examiner/Adjuster II” (Third Party Administrator for State of Illinois employees) at TRISTAR Risk Management; Third Party Administrator for State of IL employees; Examined/critiqued injured workers ' initial claims, took recorded statements from workers about injury for investigative purposes, made determination to accept or deny claim, approved or denied applicable medical treatment and related medical bills, entered all applicant info. into Citrix system and maintained diary notes for each claim, calculated and entered indemnity payments for workers losing time from work due to injury sustained; 40K/yr.

6/08 to 7/13: Various positions with temporary agencies (i.e. Data Entry at Wells Fargo, Accounts Receivable processing at Bunn-O-Matic, cleaning residential homes for Sparkle & Shine, Inc., etc.); $9-10/hr.

4/98 to 5/08: “Federal Investigator/Compliance Officer” at U.S. Dept. of Labor, Employment Standards Administration, Wage/Hour Division (Hired as a GS7-Step1 & Resigned as a GS12-Step 5); Communicated with pertinent parties (e.g. attorneys, owners, CEOs, CPAs, Office Managers, etc.) and conducted investigations/audits of most recent 2-year period (statute of limitations) of employers’ time cards/payroll records to determine status of compliance with the federal Fair Labor Standards Act (FLSA; established minimum wage-MW overtime-OT, record keeping and child labor regulations). Took detailed interview statements from samples of current/former employees regarding hours worked and duties in order to determine if payroll/time card records were accurate and which salaried employees were exempt & non-exempt. Also interviewed minors regarding child labor compliance. Upon completion, explained any necessary changes needed for compliance, calculated and explained all back wage computations, secured agreement for future compliance and payment of any back wage liabilities. When applicable, explained potential of civil money penalties (CMPs) for either child labor violations or prior FLSA violations disclosed. Drafted detailed narrative report of FLSA coverage, details of any prior history, noted all FLSA violations disclosed (including potential CMPs’ details/computations) as well as the general disposition/final agreement made with the employer regarding future compliance and payment of BW liabilities. Also enforced the federal Family & Medical Leave Act, McNamara O’Hara Service Contract Act, Davis-Bacon & Related Acts & Migrant/Agricultural Seasonal Protection Act. Regularly participated in and maintained all Annual Strategic Planning Documentation/Results; $74K/yr.

5/97 to 4/98: “Public Administration Intern” at State of IL – Child Support Enforcement Division

1994 to 1997: “Inventory/Costing Accountant” (& prepared State Liquor Tax Return) at Mueller

Distributing (Wholesale Liquor/Wine) currently d/b/a Southern Wine & Spirits

Early 1990’s: “Registrar” at the Land of Lincoln Girl Scout Council

Late 1980’s: “New Business & Reinstatement Correspondent” at Franklin Life Insurance Company


1991 – Bachelor of Arts in Management with Honors (3.80 GPA on 4.0 scale) from Sangamon State University (currently Univ. of Illinois at Springfield); Certificate of Merit from Management Program for scholastic achievement & managerial development.

1989 – Associate of Arts with Honors (combined credits; 3.80 GPA on 4.0) from Southern Illinois University at Edwardsville, IL & Lincoln Land Comm. College in Springfield, IL; Phi Eta Sigma at SIUE & Phi Theta Kappa/Honor Graduate at LLCC – Social Science Division.


Joe Brackney (SP, Business Process Outsourcing & former Manager at DXC(CSC) in Jacksonville, IL);

Office Phone: 217-***-****; Email: – OR –

Matt Schattschneider (Service Manager & former Supervisor at Simplex, Inc.);

Office Phone: 217-***-**** & Cell Phone 217-***-****)

Jim Yochim (Assistant District Director at USDOL/former Supervisor);

Office Phone: 217-***-****; Email:

Reference Below

To Whom It May Concern: Ms. Michelle McAfee was employed by the U.S. Department of Labor, Wage and Hour Division, in Springfield, IL from approximately April, 1998 to May 2008. As her immediate supervisor since 2000, she voluntarily ended her employment with the reason given of having to travel out-of-town for the job which was making it difficult to raise her infant son. With rare exception, she was a diligent, astute, considerate and respectful employee who willingly assumed tasks assigned her while actively employed with the agency.

Jim Yochim - Assistant District Director,

U.S. Dept. of Labor, Wage and Hour Div. - Springfield Area Office

3161 W. White Oaks Dr., Suite 203, Springfield, IL 62704

Lisa (Hoffmann) Gurski (Assistant District Director at USDOL/Former co-worker & Supervisor);

Office Phone: 217-***-****; Email:

Reference Below

Michelle McAfee was employed as a Wage and Hour Investigator from April 1998 until May 2008. During this time period, Michelle and I had the opportunity to work closely together on assignments. Michelle was easy to get along with, had a good rapport with her co-workers and the public, and made work seem fun with her great sense of humor. Over the course of her 10 years of employment with our agency, Michelle took on challenging tasks and special projects that others often shied away from. Whenever Michelle assisted me in the field on special assignments, she worked very hard to make sure we were able to accomplish what we needed to before returning to the office and was very reliable. When given a choice, I often selected Michelle to assist me on investigations or other special projects because I knew I could count on her to assist me fully and properly with anything I needed. She is quick to learn, is good with numbers, and writes well. Michelle is smart, kind, and eager to please. Michelle voluntarily terminated her employment in May 2008. During her exit interview, she noted that overnight travel was making it too difficult for her to raise her young son. Many of us here still miss her and the qualities she brought to our office. Please consider Michelle for employment with your firm.


Lisa (Hoffmann) Gurski

Senior W&H Investigator

(Acting Assistant District Director February 2008-May 2008)

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