Marge C.Gomez

ProActive & Indispensable Executive Assistant

***** ******** ******, *******, ** 94544

510-***-**** (cell) 510-***-**** (Google Voice)

e-mail: ac4j2e@r.postjobfree.com

Executive Administrative Assistant

JPMorgan Chase – 560 Mission St. 18th floor, San Francisco, CA – 07/05/17 - Present

Assisting two Associates and nine Analysts with timely and accurate submission of their expense reports

Making travel arrangements i.e booking air, hotel and car services when needed

Scheduled various meetings and performed other administrative needs.

Senior Executive Assistant

CENGAGE LEARNING, INC. - San Francisco, CA - 6/20/16 - 3/10/17

(position was eliminated due to CPO retirement announcement)

Assisted the SVP & GM for Skills/SVP for Operations/SVP Global Production/VP Content Strategy, Director for Product Strategy and Chief Product Officer on their day to day activities:

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly

with excellent attention to detail

Very strong interpersonal skills and the ability to build relationships with stakeholders, including

staff, board members, external partners and donors

Expert level written and verbal communication skills

Demonstrated proactive approaches to problem-solving with strong decision-making capability

Emotional maturity

Highly resourceful team-player, with the ability to also be extremely effective independently

Proven ability to handle confidential information with discretion, be adaptable to various

competing demands, and demonstrate the highest level of customer/client service and response

Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced

environment

Forward -looking thinker, who actively seeks opportunities and proposes solutions

Ensured that all meetings scheduled Responsible for scheduling meetings via Zoom Video, Skype or Polycom Tele-Presence

booked their travel arrangements through Concur as well as their expense reports.

Handled invoice processing via Catalyst and developed a tracking system to ensure timely payment.

Administrative Assistant / Solutions Analyst / Client Migration Specialist

ELLIE MAE, INC. - Pleasanton, CA - 11/12 - 11/15

(no longer working due to contract termination)

Assisted existing clients using Encompass 360 in setting up their system to the new upgraded version.

Did PowerPoint presentations to explain how the system works & maximize the purpose of upgrading the system.

Assisted clients with change requests to ensure that their forms and documents works to their advantage.

Implemented loan program set ups and investor settings information, developed various test scenarios to validate accuracy of investor settings information.

Administrative Assistant / Underwriter

QUATRRO MORTGAGE SOLUTIONS - Burlingame, CA - 5/10 - 7/11

(one-year contract)

Prioritized a heavy daily workload and underwrote a large volume of loans daily. Researched and compiled confidential client documentation. Carefully analyzed client documentation to determine risks and ability to repay loans. Assessed individual client situations and assisted many clients in hardship situations facing home foreclosure. Assisted clients in lowering their interest payments to a more affordable rate. Continuously kept on guard for suspicious or fraudulent activity.

Administrative Assistant / Loan Processor

WACHOVIA MORTGAGE - formerly World Savings Bank - Milpitas, CA - 11/03 - 5/09

(laid-off)

Started my career as an Administrative Assistant, handled Purchasing of office supplies and equipments for the Loan Officers and Origination Manager and Loan Processors. Later was offered to try loans processing and sent to trainings since I had no prior experience in the mortgage industry. Later down the line, I was honored with a “Certificate for Exceptional Skills” for outstanding performance in 2007. Quickly addressed client inquiries and ensured customers received superior customer service. Interacted directly with closing agents and customers to expedite the loan approval process up until the merger of Wachovia Mortgage with World Savings Bank.

Executive Assistant to the CEO, CFO & COO

SIPEX CORPORATION - Milpitas, CA - 1/99 - 10/03

Managed daily operations in the executive offices and provided advanced executive-level support to the company CEO, the CFO, and the COO. Prioritized daily office workflow and ensured tasks were delegated and all deadlines were met. Trained, motivated, and supervised a team of administrative assistants. Managed busy executive calendars, scheduled appointments, and coordinated meetings and conference calls. Planned and organized special company events and activities. Coordinated executive travel logistics and created customized travel itineraries for each executive trip.

- EDUCATION -

Bachelor’s Degree in Business Administration with a minor in Entrepreneurship

Assumption College, Manila Philippines

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