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Information Technology Management

Aurora, Colorado, United States
February 21, 2018

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HEATHER M. LOFQUIST 795 Dakota Lane Erie, CO 80516 719-***-**** (c)


Broad knowledge base includes workplace learning and performance improvement; teaching, training, instructional design; strategic curriculum planning; online, face-to-face, and blended learning solution development; program and change management; policy writing; organizational effectiveness; leadership; public relations and communication; interagency coordination. Highly skilled communicator. Proven record of excellence and achievement in:

Performance Improvement Instructional Design Curriculum Planning Leadership / Strategy

Program Management Teaching/Training Change Management Program Evaluation


July 2016 to Present – Team b Marketing + Strategy (consulting for the National Nuclear Security Administration)

Senior Instructional Designer / Cybersecurity Awareness and Training Program Manager

●Conducted systemic analysis of existing training across nine geographically separated sites, as well as in-depth needs analysis using the Gilbert’s Behavior Engineering Model and International Society of Performance Improvement’s performance improvement framework to establish an enterprise cybersecurity awareness and training program.

●Developed project plan, program process document, curriculum plan, performance-based evaluation plan, communication plan, and individual course plans.

●Used the ADDIE and ISPI frameworks and the Action Mapping process to develop courses to ensure all training was tied to the business goal and alternative performance improvement solutions were developed for non-training performance gaps.

●Developed scenario-based online cybersecurity courses using the Articulate 360 suite of tools.

●Managed courses in Absorb LMS, to include user registration, enrollments, and reporting.

January 2016 to July 2016 – National Glass Association

Instructional Design Manager

●Developed program plan designed to situate the architectural glass trade association as “the knowledge hub” for the glass industry by developing a comprehensive curriculum based on job task analyses.

●Developed online, blended, and just in time learning solutions, as well as a knowledge management center for learners and an opportunity to collaborate around the information.

●Liaised with the Underwriters’ Laboratory to deploy OSHA courses on association LMS.

●Developed Kirkpatrick Levels 1-4 evaluations to tie the learning function in with strategic organizational objectives and determine return on investment.

●Researched, selected, and stood up a new (Absorb) Learning Management System.

August 2011 to February 2013 – Booz Allen Hamilton (consulting for the Open Source Academy)

Instructional Designer / Course Director / Associate

●Revamped organization’s New Employee Orientation / Initial Skills Training / Onboarding program to align with career path reengineering and to create a more effective, engaging, blended learning, scenario-based course.

●Designed and maintained blog sites for New Employee Orientation and new employee job skills training courses to ensure consistency of information and ease of searching for course information and materials.

●Facilitated three-week, in-person course, including online content in Blackboard and a capstone scenario.

April 2011 to August 2011 – CACI

Lead Technical Trainer at the Central Intelligence Agency’s Information Technology University

●Produced standalone and blended training for information technology group using Adobe Captivate and Blackboard. Topics included: Information Technology Service Management (ITSM), Incident Management Using Service Now, and IT Customer Service Training.

May 2008 to April 2011 – Federal Bureau of Investigation (as a contractor with SRA, Inc., then as an employee)

Management and Program Analyst

●Created/deployed 2.5-hour information security instructor-led training in three months. Trained four instructors who trained 56 field offices (approx. 7,000 attendees) in one year, receiving consistently positive feedback.

●Maintained program Sharepoint site to ensure agency-wide audience had access to current, easy to find information in regard to the information security program.

●Led team of four to develop policy/training; conduct oversight; and manage intra/inter-agency relations for four information management programs.

●Effected sweeping organizational culture change by developing and communicating robust, well-vetted policy and maintaining open communication with division security officers and headquarters entities. Regularly provided training and communication on policy changes, to include instruction plans, virtual training, job aids, decision tools, and executive communications to all agency members. As voice of the program, briefed audiences as large as 500+.

●Positioned team as single point of contact within agency for information management programs. Ensured all team members were well-versed in information management policy and any changes/updates to speak with one voice.

●Led interagency group to develop Federal policy regarding the Law Enforcement Sensitive marking. Previous efforts to develop an interagency marking had failed. Resulted in more consistent protection of LES information.

●Advocated for purchase of decision support tool to improve consistency of information management choices.

1996 to 2008 – Active Duty United States Air Force

Telecommunication Technician / Finance Officer / Public Affairs Officer / Instructor

●Troubleshot long-haul communications at stateside and overseas locations.

●Performed financial management activities and managed financial programs and operations, including travel and purchase card reconciliation; accounting liaison and pay services; budget preparation and execution; and disbursing operations. Served as financial advisor to senior executive leaders.

●Managed and developed creative content with a staff of four for weekly 21-page news magazine in support of senior executives’ objectives. Collaborated with internal staff; surveyed customers to provide responsive content.

●Penned 33 articles in nine months, copy-edited 100+ articles, up-channeled 61 articles for publication throughout Europe, 34 to Air Force News, two to Airman magazine. Many articles were published worldwide.


Boise State University

Graduate certificate in Workplace Performance Improvement 2017

Troy University, Ft. Walton Beach, FL Campus

M.S. – Management with focus in Organizational Behavior and Leadership 2009

University of Phoenix, Phoenix, AZ

M.A.Ed. – Curriculum and Instruction 2006

B.S. – Business Marketing 2001

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