Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Markham, ON, Canada
Posted:
February 21, 2018

Contact this candidate

Resume:

NIKOLAS BOULOUKOS

Markham, Ontario L*C *M* 647-***-**** ac4j20@r.postjobfree.com

OPERATIONS MANAGER

Logistics and Supply Chain Management Project Development Vendor Management

Operations Manager skilled in various functions of logistics such as: increasing daily productivity, employee training, and inbound/outbound product activity specifically in Distribution Services sectors. Ability to work under aggressive time constraints without compromising professionalism or quality of work. Recognized leader dedicated to training and supervising employees to meet company expectations.

Cost-Reduction & Budgeting

Fire Prevention

IHSA Asbestos

BRC Audits

GMP Training

Inventory Management

Canadian Food Safety

IAPA Specific Hazards

Conflict Management

Professional Experience

Roma Moulding, Toronto,Ontario 2016-2018

Operations Manager/Leader, 85,000 Sq Ft Facility

Oversee 18 hourly employees

Responsible for accurate inbound of inventory

Maintaining a 95% fill rate for customer service levels

Perform cycle counts to ensure inventory accuracy

Report and follow up on discrepancies pertaining to inventory

Documenting and communicating any variances and quality issues

Ensured end of day reports and outbound were loaded and shipped

Oversee the workflow of materials and assign work to employees

Burnac Ltd, Vaughn, Ontario 2014 – 2016

Operations Manager 110, 000 Sq ft Facility

Oversaw 22 hourly employees

Oversaw 4 supervisors and 2 assistant supervisors

Increased cases per hour from 90 to 104 for 2015

Increased productivity by streamlining labor hours and reducing overtime

Achieved zero lost time accidents for 15 months

Utilized trend reports to determine labor and business needs

Reported to Senior Director weekly KPI’s and throughput

Resolved customer concerns with on time deliveries

Responsible for payroll of all hourly, agency and salaried employees

Liaised with transportation and Q.C Manager for continuous process improvements

Utilized jet reports to monitor arrival times for inbound freight

Collaborated with other managers to ensure department needs were met in sales and transportation.

Monitored inventory program and ensured inventory reports were submitted and inputted for accurate accounting.

Administered monthly safety meetings and audits

Developed tools to monitor employee progress and track attendance and performance

DB Schenker Logistics, Brampton, Ontario 2010-2014

Operations Supervisor, 350,000 Sq ft Facility

Accountable for support and leadership of 40 unionized employees for a 350,000 square foot facility.

Utilized effective marketing and recruitment techniques to hire new full-time employees which increased receiving productivity by 10%.

Successfully achieved zero lost time accidents which increased MHE productivity by 30%.

Planned and implemented daily business objectives and targets; which aided in exceeding daily productivity measures.

Comprehended the importance of effective vendor service levels and compliance to meet and/or exceed specific requirements of production.

Liaised with client and strengthened business partnership with weekly meetings and collaboration

Worked with colleagues in other departments to ensure labour and productivity were met.

Utilized WMS system to track deliveries and orders for same and following business day.

Maple Leaf Consumer Foods, Burlington Ontario 2006 – 2010

Operations Supervisor 80, 000 Sq ft facility

Responsible for support and management of 20 unionized employees for an 80,000 square foot facility to increase working relationships.

Slashed current KPI by developing innovative health and safety initiatives among all employees; which increased KPI by 20%.

Communicated with customers pertaining to existing orders and on time deliveries.

Conducted monthly safety meetings and audits; in accordance with GMP, HAACP, and other policy and safety enhancements.

Collaborated with transportation department to ensure there were drivers and trailers available for deliveries.

Loblaw Companies East, Mississauga, Ontario 2001– 2006

Operations Supervisor 800,000 Sq ft Facility

Accountable for the support and leadership of 40 unionized employees

Successfully met aggressive timelines

Implemented S.O.P for inbound/outbound resulting in 20% increase in productivity

Maintained daily reports and employees files

Achieved zero lost time accidents for 2 years

Effectively managed equipment, personnel and workflow issues as they arose

Assigned work to employees and supervised their progress

PROFESSIONAL TRAINING:

Conflict Management

Fire Prevention

I.A.P.A Specific Hazard

Workplace Hazardous Materials Information System

I.H.S.A Asbestos

Material Handling Equipment Certification

Canadian Food Safety Training

GMP training

Hazard Analysis Critical Control Point (H.A.C.C.P)

Education

Recreation Leadership Program, Centennial College of Applied Arts, Scarborough, Ontario



Contact this candidate