SUMMARY

SKILLS

ACCOMPLISHMENTS

EXPERIENCE

THERESA K. LIBERATORI

** ******** ****, *********, ** 21037 H: 570-***-**** ac4j1a@r.postjobfree.com Highly analytical professional combining more than twenty-five years of work experience in healthcare administration with expertise in financial management, quality improvement, leadership, project management, and staff development.

Project Management

Culturally competent care

Planning and developing

Strong Presentation Skills

Analytical Thinker

Accomplished Leader

Strong Medical Ethics

Clinical practice mangement

Served as an integral team member during the historic Walter Reed Bethesda (WRB) transition. WRB, the flagship of military medicine, was congressionally mandated to integrate of Walter Reed Army Medical Center and the National Naval Medical Center. During and after the construction and renovation was complete, all quality of care, patient and staff satisfaction, and patient safety metrics were maintained at or above national bench marks.

Successfully launched the Inpatient and Outpatient Palliative Care Programs focusing on decreased length of stay in the Critical Care Unit, decreased readmission rates, and improved patient and family satisfaction.

03/2014 to 05/2017 Manager of Palliative Care

University Of Maryland Baltimore Washington Medical Center - Glen Burnie, MD Successfully launched the Inpatient Palliative Care Program focusing on decreased length of stay in the Critical Care Unit, decreased readmission rates, and improved patient and family satisfaction. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.

Developed and monitored metrics to demonstrate the program's impact on a hospital, state, and national level.

Developed and facilitated an operational and business plan that focused on all aspects of the integration of the Palliative Care Program into the existing culture at the hospital utilizing research and evidence-based practice to support initiatives.

Maintained exceptional communication between leadership, department heads, medical and ancillary staff by attending meetings and collaborating on process improvement.

Hand selected to Co-Chair the Ethics Committee at the University of Maryland Baltimore Washington Medical Center.

Regularly collaborated with University of Maryland Medical System Palliative Care Network on process improvement initiatives. Represented Palliative Care at the Cancer Committee, Mortality Workgroup Committee, Critical Care Meetings, and Donor Council. Championed community education event in collaboration with a community partner.

Maintained a caseload as the team Social Worker and completed assessments as well as crisis intervention with patients and their families. Worked 40-50 hours weekly depending on the needs of the program. Reported to the Chief of Medicine - Dr. Christopher deBorja 410-***-****. 08/2012 to 02/2014 Manager of Care Management

University of Maryland Baltimore Washington Medical Center - Glen Burnie, MD Coordinated and oversaw the day to day department operations. Assumed Director's role as the director changed three times in 18 months. Completed annual performance evaluations as well as performance improvement plans for the department and individuals. Championed the significant improvement in the Important Medicare Message process through education of staff and monitoring the determination status from the QIO including oversight of the electronic documentation.

Significantly improved the Guardianship process by working closely with the Office of the General Council as well as Anne Arundel Circuit Courts. Co-Chaired the Readmission LEAN Project in the Emergency Department regarding avoidable readmissions with the Vice President of Quality and Patient Safety.

Conceptualized and co-chaired the Annual Pregnancy and Infant Loss Remembrance Day.

Personally developed process for evaluating observation patients in collaboration with the Physician Adviser in an effort to improve patient flow and utilization.

Maintained a caseload and completed assessment, and discharge planning as needed.

Worked 40-50 hours weekly depending on the needs of the department. Reported to Vice President of Quality, Mary Jozwik, 410-***-****. 12/2011 to 05/2012 Transition Coordinator

ARS International - Bethesda, MD

Served directly under the Chief of Staff of Integration and Transition at Walter Reed National Military Medical Center, Bethesda. Developed workflow methodologies focusing on stress reduction and the minimization of disruption of services to patients, families, and providers. Maintained work tools, checklists, pre and post occupancy planning for internal relocations.

Validated the outfitting and work space configurations that met the needs and workflow functions of the clinics and providers. Conducted interviews and provided education and training to assess transition related issues, operational requirements, and mission related requirements.

Worked 40 hours weekly.

Reported to CAPT. Wanda Richards 301-***-****.

01/2010 to 12/2011 BRAC Transition Project Manager Health Facility Solutions - Bethesda, MD

As a subcontractor for General Dynamics Information Technology (GDIT), provided leadership and subject matter expertise in clinical and non-clinical transition planning, relocation and schedule planning, and project execution for the operations, transition, and personnel relocation of Walter Reed Medical Center to the former National Naval Medical Center campus and to the Fort Belvoir Community Hospital in Virginia. Attended and facilitated transition planning and execution of the departmental move plans, emergency preparedness planning, and initial outfitting of the new facilities.

Assisted with risk management planning including patient safety and warrior focus.

Co-wrote the patient Movement Manual for Phase I of Base Realignment and Closure/ GDIT Transition Plan for all National Naval Medical Center's internal moves.

Co-Chaired the Family Reception Center team and was instrumental in writing the Family Reception Plan for the movement of the inpatients from Walter Reed Medical Center into the National Naval Medical Center. Developed and delivered weekly status reports to the National Naval Medical Center's Governing Body.

Coordinated directly with the prime contractors, subcontractors, and government customers.

Worked 40 hours weekly

Reported to both GDIT as well as project lead, Analiese Kunert, 703-***-****.

06/2006 to 07/2009 Administrator

Heartland Home Care and Hospice Services - Beltsville, MD Ultimately responsible for the clinical, administrative, and financial leadership of a defined geographical region within Heartland's multi- region service area.

Assured program integrity and compliance with Federal, State, and local laws and regulations as well as Community Health Accreditation Program standards and the organization's policies and procedures. Exceeded budgeted revenue in 2006,2007, and 2008.

EDUCATION AND TRAINING

CERTIFICATIONS

Developed ongoing relationships with community agencies to maintain liaisons for the promotion of public awareness and understanding of the hospice philosophy while increasing access to Heartland Hospice and advancing its mission.

Directed and monitored the agency's process improvement activities. Assumed the roles of both Hospice and Home Care Administrator when necessary.

Worked 40-50 hours weekly depending on the need of the office Reported to Rhoda Stevens 703-***-****.

09/2005 to 05/2006 Administrator

Heartland Hospice and Home Care - Region 6 - 12 offices in PA and NJ Successfully completed the 18 month training in Home Care, Hospice, Health Care, and Infusion in 7 months.

Analyzed a Regional Review which included a Recovery Plan, a Strategic Plan, a SWOT Analysis, and a Marketing Action Plan. Developed and presented "Assuring Ethical Decision Making" at Reading Hospital in collaboration with the outreach team.

Created and presented a full day seminar at DeSales University titled " End-of-Life Symposium".

Led and drove the market analysis for Oncology Care in Allentown, PA. Worked 40-50 hours weekly

Reported to Leslie Mackey 484-***-****

08/2004 to 09/2005 Medical Social Worker

Heartland Home Care and Hospice Services - Pittston, PA Assisted with transition associated with the acquisition of Northeast Health and Hospice Care by Heartland Home Care and Hospice. Utilized the findings from the psychosocial and suffering assessments to empower patients and to promote a dignified death. Developed and presented in-service to staff on end-of-life care issues as well as provided education and training regarding cultural and ethical variations in dying, death, and grief.

Hand selected by corporate office to be an Administrator in Training. Worked 40 hours weekly

Reported to Dorothy Guntli 570-***-****

09/1994 to 08/2004 Director of Social Services

Northeast Health and Hospice Care - Pittston, PA

Interviewed, trained, mentored, and supervised all Home Care and Hospice Social Workers.

Certified as Field Instructor for Marywood University for Masters in Social Work students.

Developed and maintained a bereavement program complying with all Federal, State,and local standards, laws, and regulations in order to maintain agency's license and certification.

Organized and chaired the Annual Memorial Service. Nominated to serve on the Ethics and Professional Advisory Committees. Worked 40 hours weekly

Reported to Georgia Liberatori 570-***-****

2005 Ph.D.: Human Development Case Work

Marywood University - Scranton, PA

Human Development Interdisciplinary doctorate focusing on Administration, Education, Health Promotion, Leadership, and Social Work. Attended from September 1999- May 2005.

1990 Master of Science: Social Work

Rutgers University - New Brunswick, New Jersey

Masters of Social Work.

Attended from May 1988- January 1990.

1988 Bachelor of Arts: Sociology/ Anthropology

East Stroudsburg University - East Stroudsburg, Pennsylvania Minors In Social Work and Spanish.

Attended from August 1984- May 1988.

LCSW-C 17877 ACHP-SW

CPLC

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