SHASHI PAL SINGH RANA

**-*, *** *****

Ashoka Apartment

Devli Gaon New Delhi-65

Mobile:- 852-***-****,011********,39

Passport No.: E4723266

E-mail: ac4j09@r.postjobfree.com

CAREER FOCUS

Assignment in Hotel Operation/Customer Relationship Management/People Management with a reputed organization in Hospitality Industry

PROFESSIONAL SYNOPSIS

Seventeen years of experience in Hotel Operation, Customer Relationship Management and People Management in Hospitality Industry.

Presently serving Gulati Restaurant as a Restaurant Manager, responsible for keeping the operation of the establishment efficient and profitable.

Maintaining service standard and operational policies, planning & implementing effective control measure to reduce running cost of the unit.

Excellent communication, interpersonal relationship management and queries resolving skills.

AREA OF EXPERTISE

Restaurant Operation

Responsible for making Food & Beverage and Banquet reservation and co-coordinating with guest for resolving their concern/needs.

Leading efforts for streamlining process and generating cost saving in operation.

Customer Relationship Management

Ensuring maximum customer satisfaction by closely interacting with guest to understand their requirement.

Delivering high value services to upscale clients for exalting their satisfaction levels.

Maintaining guest history records and handling guest complaints related to food and services.

Personal Management / Training

Managing and monitoring staff’s performance of multi skill work force and conceptualizing need based training program for their overall career development.

Conducting practical and theoretical training programs to enhance skills and motivational levels.

ORGANIZATIONAL DETAILS

Gulati Restaurant

Since Jan’14 till now Gulati Restaurant New Delhi

Restaurant Manager

Role: -

Working as a Restaurant Manager in Gulati Restaurant, Multi –Cuisine Restaurant -160 covers at Pandara Road Market

Responsibilities: -

Directly responsible for Staff planning, Training, Inventory management & day to day outlet operation.

Preparing revenue forecast for F&B department.

Monitor F&B Policy and SOPs.

Controlling F&B cost within the guidelines set by the management.

Menu Planning.

Use an intensive approach for up selling to maximize the outlet revenue

Moti Mehal Deluxe

Since April’11 to Dec-13 Moti Mehal Deluxe New Delhi

Restaurant Manager

Role: -

Worked as a Restaurant Manager in Moti Mehal Deluxe, Multi –Cuisine Restaurant -160 covers at South Exe. Part-2.

Responsibilities: -

Successfully achieving monthly budget.

Handling corporate clients.

Saving food cost, Utilities and Labor Cost.

FIFO, Sequence of service, Standard Phrases, Training for body language.

Receiving highest sale award during festival time.

SEQUEL by united

Since Mar’10 to Mar’11 Sequel by United New Delhi

Assistant Manager

Role: -

Operated Multi-Cuisine restaurant –120 covers as a Asst Manager

Responsibilities: -

Directly responsible for Staff planning, Training, Inventory management & day to day outlet operation.

Preparing revenue forecast for F&B department.

Monitor F&B Policy and SOPs.

Controlling F&B cost within the guidelines set by the management.

Menu Planning.

Use an intensive approach for up selling to maximize the outlet revenue.

Parikarama

Aug ’06 to Feb 10’ Parikarama New Delhi

Asst Restaurant Manager

Responsibilities: -

Responsible for successfully achieving monthly budget, handling corporate client, saving the utilities, food and lavour cost, providing training regarding FIFO, sequence of service, standard phrases, body language etc. and also receiving highest sale awards during festivles.

The Uppal’s Orchid

January 2003 to June 2006 The Uppal’s Orchid Hotel New Delhi

Catering Assistant – All Day Dining

Responsibilities: -

Responsible for all operational Coffee Shop.

Incharge for all outdoor catering.

Responsible for staff training.

Requisition of daily materials.

Breakage reports.

Making a shift roaster.

Coordinate with various departments for smooth operation of the outlet.

Use an intensive approach to up selling to maximize the outlet revenue.

Achieve maximum guest’s satisfaction to enhance repeat cliental.

Coordination with all outsourced contractor.

The Bristol Hotel

January 2000 to December 2002 The Bristol Hotel Gurgaon (HR)

Steward – Coffee Shop

ACADEMIC CREDENTIAL

One Year Craft Course (F and B Service) in 1999 from Punjab Technical University.

10th passed from Delhi Board

12th passed from H.P.Board

Graduate from HP University Shimla.

PROFESSIONAL QUALIFICATION

Have a sound knowledge of MS-Word, MS-Excel, Power-Point, and Internet.

Have a sound knowledge of Fidelio, Point of Sale & MMS.

PERSONAL DETAILS:

Date of Birth : 10th July 1977

Sex : Male

Nationality : Indian

Languages known : English, Hindi & Punjabi

Marital Status : Married

Father’s Name : Shri Baldev Chand Rana

Permanent Address : V.P.O. – Thural, Tehsil – Palampur,

District – Kangra, H.P.

Hobbies : Sports (Member of the Hotel Cricket Team),

Music & Dance, keen to learn new things.

Date:

Place:

(Shashi Pal Rana)

Contact this candidate