Customer Service Office
Resume:
Mary F. Chambers
**** **** ***** **** ***** Wilkesboro, NC 28659
Phone: 336-***-****, 336-***-****
Email: ************@*****.***
Effective Administrative Assistant, Data Entry, and committed to administrative support Outstanding professional offering exceptional office operations support. Expertise in managing top initiatives and critical projects; effectively support to office staff. Dedicated professional with a personal approach and results-driven focus attitude; for improving operational systems, performance, and daily processes. Aug. 1997-Present Office Manager/Record Keeping/Bookkeeping/Tax Preparation Broadway Accounting & Tax Preparation Roaring River, NC Greeted visitors and answered busy multi-line phone system; screened calls, and referred callers to appropriate personnel as necessary. Provided administrative support to the President/Owner of the company. Receptionist and prepared files and maintained records, confidentiality for all clients. Managed all secretarial functions for the Executive Associates. Prepared tax returns and bookkeeping duties. Scheduled appointments for tax preparers. Followed all Confidentiality guidelines & regulations. Highlights of Qualifications
* Over 20 years of experience in the customer service field.
* Effective communicator, attentive listener, patient, diplomatic.
* Highly skilled in representing employer intelligently and professionally.
* Sincerely enjoy working with people, in person and over the phone.
* Maintained all Confidentiality guidelines & regulations.
*Greeting guests and visitors.
*Providing customer service, answering the phone.
*Assisting with all aspects of administrative management, directory maintenance, logistics, equipment and storage.
*Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices.
*Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
*Scheduling and coordinating meetings, interviews, events and other similar activities.
*Sending out and receiving mail and packages.
*Preparing business correspondence, agendas, and presentations.
*Sending faxes and emails, manging documents and files.
*Managing mailing or distribution lists as needed.
*Assisting in various daily operations, performing multifaceted general office support.
*Sending and receiving documents for the company.
*Operating a range of office machines such as photocopiers and computers
* Recognized as the office "'go-to" person for editing and improving documents.
* Enhanced database efficiency by improving the functionally of the system.
* Improved office operations by coordinating the training of new employees.
* Proficient in Microsoft Office (Excel, Word, Power Point), multi-line phone system.
* Detail-conscious and accurate.
* Good sense of humor.
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Education:
US Professional Career Institute
2001 Lowe Street
Fort Collins, CO 80525
Graduated-Associates Degree in Accounting/Bookkeeping February 9, 2001
East Wilkes High School
13315 Elkin Hwy
Ronda, NC 28670
Graduated-Diploma
June 8, 1986
References:
Anna J. Call
North Wilkesboro, NC
Mary Cothren
Roaring River, NC
Kenneth Sanders
Daymark -Qualified Professional
Boomer, NC
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