Darlene Sade Aranda

**** ****** ** ****#* Jacksonville FL, 32277

904-***-****, Email: ac4iws@r.postjobfree.com

HISTORY:

*/**** - */****

ICU ophthalmic

Service Technician

Clean and Repairs to ophthalmic equipment in Florida,

Georgia

and Alabama locations.

6/17/2011-12/05/2011

Sitel Homeshore

DircTV project- Customer Service Rep

I took incoming calls for DTV service

Add/change service/programming, activate/deactivate

receivers, activate accounts, Upsells, Submit orders for new equipment,

schedule for technician, help with re programming remote, billing questions.

12/2009-1/2011

West @ Home Agent-

Toys R Us & Babies R Us project-Customer Service Rep

I took incoming calls about locations, Product Availability,

File complaints/compliments, Help with baby registration,

Rewards program, Gift cards, verify return policy and other basic store specifications,

adding to mailing list/ removing from mailing list, birthday club,

capture customers info and Create cases.

10/24/05-4/16/09

Convergys-

Bank Of America project-customer service rep2

I took incoming calls helped update accounts/maintenance, problem solving,

bank transactions, take payments, schedule payments, Balance transfers,

upsells, credit line increase/decrease, answer questions about billing. etc.

***I've received an award for top performer of the month for my fraudulent

balance transfer report. approximately $4,000.00 in fraud losses were avoided due to

my account recognition skills ( as stated on my award

Capital One project- Customer service rep2

I took inbound calls in the Retention department .

it was my job to try and retain accounts, do account maintenance,

problem solving, bank transactions, take payments, APR adjust if available.

3/05-10/05

Homestead Extended Stay hotel

Housekeeper- Cleaning extended stay hotel rooms

cleaning included bathrooms, kitchens, washing dishes and coffee pot,

changing bed sheets, vacuuming, cleaning out a/c vents, mopping,

stocking rooms on essentials, dusting, removing stains from furniture and carpet,

and filing paper work for any repairs needed in room. also did up cleaning of rooms

where guest where staying for an extended period, as well as some basic job in stock/laundry room,

folded sheets, stocked and refilled cleaning supplies.

2004-2005

The Salvation Army Child Development Center

Janitor

Cleaning including mopping floors, cleaning/sanitizng walls, bathrooms, furniture. vacuuming. etc

2/7/03-3/10/04

Hurry Murray

Janitorial co -Supervisor

clean various local bank of Americas . made sure that everyone done their job correctly

and made sure nothing was missed. Gave employees their duties.

OTHER EXPERIENCE:

I've Done volunteer work at the Salvation Army's food service program, bagging food

and checking files.

I have Ten years of babysitting experience,

experience with my own child

and experience working in a daycare center.

I also have a few years

experience in fostering kittens.

EDUCATION:

First Coast Academy - High School Diploma, GPA 3.14

Classes Taken- Windows 95 Module, Internet Module and

today's electronic office. I also use Windows Xp, Windows 7

and I'm able to use basic computer skills.

INTEREST:

Customer Service, Data Entering, Account Maintenance, Housekeeping, Labor Work, arts and design, animals and Children.

SUMMARY:

I have worked in Customer Service for about 6 years so I m very familiar with taking calls in a call center or from home,

dealing with irate/upset customers, collecting and inputting data in the computer system and everything else that comes with a

basic customer service job.

Because I have worked in the field for different companies I have taken the basic training for customer service about 5 times.

I strive on first call resolution, manage a good AHT and I m always polite. I have also done some work in janitorial and housekeeping

so I m very diverse and have no problem doing the little things to work my way up.

I try to stay with a company as long as I can. Most the jobs I m no longer with were because I was laid off.

I m a fast learner and have no problem either taking calls or doing physical work.

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