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Customer Service Data Entry

Sacramento, California, United States
February 18, 2018

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Niki Ocon

**** ***** ******

Sacramento, CA *****

Direct/Message: 916-***-****



To obtain a position in a successful company/facility that will allow for progressive growth and utilization of my training and experience.


Regional Office Manager/Administrator (Administration/Accounting): Jani-King of Sacramento Region – July 2004 - January 2018


Promotes company image by representing the regional office internally/externally & acts as liaison between the RD/RSM/RDD/Executives and others as needed to oversee all other managers and personnel duties, ability to work cooperatively as a team and independently at all circumstances, handle multiple moderate to complex projects working independently applying organizational skills to prioritize and coordinate work assignments in the most efficient manner under pressure to meet deadlines and with frequent interruptions and achieve all goals within allotted time using attention to details and accuracy


All aspects of Business Administration/Accounting/Finance/Billing/Cash Handling responsibilities with high volume of accuracy and heavy workflow responsibilities, Performance Monitoring, Multiple Projects, A/P & A/R w/daily deposits and bank runs, check distribution/stop payment/replacements, Invoicing of Products & Services with knowledge of regional Sales Taxes and application, Reconciliation, Audit & Analyze Data all Internal Department (Switchboard, Operations, Sales, Administration, Accounting) procedures and operations for an increased business flow giving feedbacks, Aging Reports, Merchant Credit Card Processing, Collections, Retail Sales with Profits & Taxation

Advance Microsoft Office skills to include Word, Outlook, Excel, PowerPoint (extensive computer skills with excellent data entry & typing), databases, e-mail, travel, accounting systems

All aspects of the regional office functions to include excellent verbal/written/interpersonal communication skills with emphasis in generating daily/weekly/monthly reports, Corporate communication, Regional Office Newsletters & Social Media, apply writing skills to initiate/compose word process/format/ proofread and edit various professional documents and correspondences

Strong/Excellent Customer Service for outbound/inbound/internal contacts using excellent decision making and problem-solving skills with use of independent and sound judgment for immediate resolutions

Manage calendars and schedules for RD/RDD/Executive Officers with appointments/contract preparation/and franchise disclosures, Event Coordination/Preparation, coordinate moderate to large-scale meetings and logistics, purchasing, meeting agendas and minutes, schedule/prep conference room meetings, arrange travels

Apply Sales & Marketing knowledge using codes of ethics and adhere to company policies and procedures to conduct in depth reviews using data analytics and trends of sales to monitor revenue growth/changes (include continued training staff & entrepreneurs to reach goals), knowledge/application of franchising industry and training, maintain client files & database records, project management/implementation/ strategic planning

Leases & Loan review/writing/approvals, Possess high-level understanding of roles and responsibilities of each office position (Regional/Executive Directors, Operations, Sales, Receptionist, Customer Service) with ability to fill in if anyone is out, Administer/handle new-hire processing & access/security/equipment/department set-up, responsible for confidential and time sensitive materials, Vendor Agreements/Buyer; Purchase Orders/Insurance & other documents required to engage customers/contractors, SAP, Service Channels, Ariba, Black & Decker, Coupa, Net Vendor, Compliance & Quality Assurance/Control, Legal Documentations writing/preparation/execution, mailing correspondence

Training of Policies and Procedures/Safety/Business Communications, Excellent oral and written communication skills to effectively interpret instructions and interact with others; communicate with confidence and discretion where matters of confidentiality are concerned and to exercise sound judgment in releasing information. PowerPoint and hands-on equipment & machinery training of entrepreneurs in business operations and carpet/floor/window/office/restaurant/automotive/events systematic cleaning with confirmation of certification of completion, assist/train all departments to include Sales & Operations Depts. with continued advising to meet goals, Event Presentations at Public Centers (Cal Expo & DeVry College)

All aspects of payroll (keep attendance/PTO/Vacation records, apply manual & Biometric System, ADP; familiar with updated Law), interview & new hire (orientations, paperwork review/completion, workplace assignment with training), Appraisals, Benefits to include Work Comp processing, Traveling & Arrangements, some travel, Fleet Vehicle handling

Work directly with Franchise Owners, Sub-Contractors & Vendors (include training Contractors in the areas of P&P, Safety, Franchise Operations, Business Relations, Revenue, Forms, Insurance), to include scanning optical, Maintain inventory of office supplies and materials, function in all areas of franchising industry, knowledge of Corporation formation

Lab Specimen Processing Supervisor/Manager (September 1998 –July 2004)-Quest Diagnostics


Supervision of 90 + employees (monitor workflow/productivity, attendance, accuracy) in the Clinical Laboratory Specimen Handling & Data Entry/Customer Service Dept., handle multiple assignments/projects,

Interviews/hiring, payroll (KRONOS/DAVISCO), Human Resources skills, recruitment to include orientations and staffing justifications (FTE) and wage increases, generate overtime

Procedure writing, Quality Assurance projects, reports, maintain professionalism, Mentor/knowledge of Human Relations/Employee Satisfaction; Appraisals

Staff scheduling, knowledge of logistics’ operations, problem resolutions, Accident Review Board meetings, Ergonomics evaluations, Work Comp. modified duties evaluations

Handles confidential information, HIPAA/Compliance orientation/reviews

Lab procedures, office administrations, customer services/relations/satisfaction, handle client concerns, excellent organizational and communication skills (multiple presentations of department goals, descriptions, and specifics), test code interpretations, CAP inspection review, CLIA procedure review, medical terminology, specimen handling and research

Training/Competency, Procedural writing and implementation, purchasing

Customer Service, Client Concerns, Safety Committee/Inspections/Training/Orientation/Chemical Wastes

Order/Data entry (75+wpm), 10 key by touch, proficient with MS Word; Excel; Outlook, Windows XP, HRIS, PC literate (data communications).

Medical Assistant/Office Assisting – Chainaronk Limanon, M.D. (OB/GYN), Sacramento, CA


Patient flow management-Performed front/back office procedures (prep room and patients for visit, record vital signs), specimen collections, lab work -urinalysis and performed dip strip tests, medical history, appointment scheduling, instrument preparation/surgical tray set-up (assist in minor surgeries, specimen collections) operate autoclave machine for sterilization, filed records, clerical/bookkeeping, processed medical billing, insurance collection and authorizations, patient care and communications (interpret for patients during visit with the use of a second language), filled out lab referrals, use medical terminology

Office Staff Support – Department of Corporations, Sacramento, CA


Accounting to include making deposits, filing of medical and business forms, update/file current established Laws (kept an up-to-date list of incoming library publications), mailing correspondence, operate fax/mail machines, typing, built public and confidential files, monitor visitations of confidential files, answered multiple phone lines.

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