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Customer Service Sales

Streamwood, Illinois, United States
February 18, 2018

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Laura J. Stallone

**** **** ***** *****, ***** Stream, Illinois 60188


To Whom It May Concern:

I would like the opportunity to present myself to your attention in order to obtain employment with your organization.

My qualifications include experience in customer service, support, billing, and claims. As a customer service representative I have become well aware of the needs of customers in numerous and diverse fields. During this time I have maintained the edge to meet these pressing and often changings demands.

My experience with customers in various entities of business has helped me to develop the understanding of their expectations and the quality of my performance to meet those expectations. I would greatly appreciate the opportunity to be part of your company in order benefit both your business and my own interests and career.

Thank you for your consideration.


Laura J. Stallone

Laura J. Stallone

1264 Lake Shore Drive, Carol Stream, Illinois 60188 630-***-****


10/2006 – Present Materials Coordinator

AJ OSTER / OLINBRASS, Carol Stream, Illinois

Order Raw Materials from various Mills

Prepare weekly delivery schedules from Mills & Platers

Prepare Mill inquires for new items submitted by Sales Dept. o Decide which Mill and submit which specs for quoting o Advise Sales answers and deviations from specifications supplied by Mills

o Review with Materials Manager to ensure we have internal capabilities to handle

o Set up new part numbers

Expedite changes and provide Purchase Order status to Sales Dept.

Verify Purchase Orders against Mill acknowledgements

Audit all Purchase Orders for accuracy

Assist in Inventory

9/2001 – 10/2006 Assistant to Director of Safety and Recruiting RJW TRANSPORT, Glendale Heights, Illinois

Process owner operator applications, including Motor Vehicle Record & Employment History

Check Criminal Background

Arrange drug screenings for potential owner operators

Complete accident reports

Review owner operator documents for complete and accurate data

Scan and index delivery documents

Billing and proof of delivery

4/2001 – 9/2001 Customer Service (Temp)

GCS Service, Elmhurst, Illinois

5/2000 – 2/2001 Customer Service (Temp)

ARJO, Inc, Roselle, Illinois

5/1997 – 5/2000 Customer Service / Claims Associate Florstar Sales, Inc., Wooddale, Illinois

Primary responsibilities for all three of the above listed positions included order entry, price quoting, stock availability, return authorization, review and update open order report, price adjustments and inventory data input. EDUCATION: High School and 1 year College Accounting Classes SOFTWARE SKILLS: Word, Excel and Internet

QAULIFICATIONS: Strong customer service skills. Ability to work independently, as well as with others. Detail oriented.

REFERENCES: Terese Sikorski, 847-***-****

Vickie Bellavia, 630-***-****

Additional references upon request.

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