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Manager Customer Service

Location:
Portland, OR
Salary:
$65,000
Posted:
February 18, 2018

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Resume:

Natalia A. Pascuzzi

**** *.*. ****

Place Portland, OR 97239

503-***-**** ac4iuu@r.postjobfree.com LinkedIn Skills:

● Project management, process governance, policies, templates and standards

● Agile project management platforms - Jira, Trello, Workfront, Sharepoint, ServiceNow, Slack

● Client engagement, communications, transition change management

● Successful in deadline-oriented environments; strong background in customer service

● Microsoft Office Suite - Word, Excel, PowerPoint, Outlook

● Web publishing tools and platforms – AEM, Acrolinx, CrownPeak, WordPress, SquareSpace

● Adobe Creative Suite - Photoshop, Illustrator, InDesign

● Experience with finance, accounting, and sales systems / software Professional Experience:

Digital Marketing, Ecommerce Consultant; Freelance,Portland OR 2017 - Current

● Optimize user experience, user engagement, SEO, and content

● Measure digital marketing campaign performance through KPIs, ROI, and goals

● Use A/B testing to identify best performing content that drives conversions and audience engagement

● Responsible for implementing voice, design, and vision of online content as per site owners

● Setup and implement digital marketing and operational framework necessary for ecommerce Web Producer, PM, Team Lead; Wipro Infotech,Hillsboro OR 2016 - 2017

● Manager of web publishing projects, launches, campaigns, and general updates for Intel.com

● Controller of agile initiatives covering global training, on-boarding, process and governance

● Transition change management to help drive adoption of projects and acceptance of change

● Validator and reviewer of daily / weekly web content in an agile publishing environment

● Coordinator of multiple code deliveries / modifications that aligned with client expectations Office Manager, A/R Manager;Global Integrative Medical Solutions, Portland OR 2016 - 2016

● Project manager for events and public relations in the process of client acquisition initiatives

● Manager patient relations involving scheduling and supervision of admin support team

● Owner and primary developer of website and social media presence

● Responsible for all medical billing and collecting from patients and insurance providers A/R Manager, Project Coordinator;Milwaukee Crane International, Tigard OR 2013 - 2016

● Project coordinator for Boeing-related projects and liaison between company and Boeing staff

● Manager of Accounts Receivable for the company; collections and credit files for all customers

● Organizer and manager of transition change on projects between manufacturer and clients

● OSHA-certified office manager responsible for ensuring operational efficiency and safety of office

● Lead project manager responsible for OSHA certification and training of more than 100 employees Customer Service Manager, Purchaser; Furniture Connexion, Portland OR 2012 - 2013

● Manager of retail customer service office for entire company

● Responsible for retail purchasing, procurement processes, and product inventory management

● Coordinator of market orders with international vendors and fulfillment Assistant Manager; Designer Fragrance- Lancôme, Woodburn OR 2011 - 2012

● Manager of payroll, banking, and inventory

● Coordinator of shipping, audits, and customer inquiries

● Focal for relations between upper management and sales floor Natalia A. Pascuzzi

6011 S.W. 33rd

Place Portland, OR 97239

503-***-**** ac4iuu@r.postjobfree.com LinkedIn Internships:

Fashion Intern; Atelier Always Yours Boutique,Portland OR 2012 - 2013

● Project manager for runway show and event logistics

● Drafted patterns, selected fabric, and sewed garments for FashionNXT’ s Portland Fashion Week 2012 show

● Design preparation and fittings for runway photo-shoot Team Sports Intern; ADIDAS West Coast Campus, Portland OR 2008 - 2009

● Prepared team sports lines with head designers for seasonal presentations

● Created a unique design wardrobe for performing artist MIA with design team Golf Intern; NIKE World Campus, Beaverton OR 2007 - 2007

● Designed charts for overseas production mills

● Verified fit measurements for Tiger Woods and Michelle Wi apparel for upcoming seasons Education:

Bachelor of Science; Art Institute of Portland, Portland OR 2004 - 2008 Major in Apparel Design and Business Management

Attended; University of Oregon, Eugene OR 2002 - 2004 Major in Business, Minor in Italian

Certifications:

Scrum Master Accredited CertificationTM; International Scrum Institute 2017 Certification ID: 645***********

Digital Marketing Fundamentals; Google 2018

Online Certification

Web Developer Bootcamp; Colt Steele 2018

Udemy Course



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