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Customer Service Assistant

Yulee, Florida, United States
February 18, 2018

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Tracy L. Pieratti

***** **** **** **** ********** Beach, Florida 32034



To obtain a challenging and rewarding position within an organization that recognizes self-initiative, demonstrates a good work ethic, adherence to safety policies and procedures with leadership criteria


9/2016 – 5/2017

Trevett Building Systems LLC

Construction Assistant

Prepared and submitted Building Permits to the County.

Made sure that all Sub- contractors had Certificate of Liability Insurance and Workers Comp paper work up to date.

Made sure that all Sub contractors understood Scope of Work and adhered to all safety procedures.

Responsible for Accounts payable and Accounts Receivable.

Responsibly for quality control on each new home under construction.

Issued PO’s and tracked productivity.

09/2015 – 09/2016

Osprey Village Assistive Living Community

Certified Nursing Assistant

Specializing in Alzheimer’s care, memory unit.

Dispensing and monitoring of all medications changes .

Scheduling Doctors appointment.

Scheduling transportation as needed for all residents.

Made sure all clients are treated with respect and all complaints are thoroughly investigated and closed in a timely fashion.

09/2010 – 4/2013

ACTS Office Manager/ Bookkeeper:

Responsible charge for opening and closing the office (Monday – Friday). Made sure that all computers, copiers and other items were powered down and locked in the evening and started all computers in the morning.

Applied my knowledge of the use of QuickBooks to receive daily payment. Applied credits per the accounting request. On an average basis, I prepared daily, weekly and monthly invoices for various customs based upon the billing cycle.

Responsible for daily business bank transactions using cash, checks and credit cards. On numerous occasions, I would also handle all of the owner’s personal banking deposits.

Responsible for collection calls, assisting in resolving disputed invoices and instituting payment plans with those clients who were behind on payment for services rendered.

Responsible for procurement of all office supplies.

Handled a 10 (ten) line phone system. Took messages when callers did not want to leave voice mail messages for the intended recipient. Used Lync message via internet to various employees’ office mail system.

Responsible for making lodging accommodations for visiting out of town clients. Served as the ACTS office “Unofficial Concierge” to make our guest more knowable with a comfortable feeling welcomed by the City of Jacksonville.

9/2010 – 4/2013

Cornerstone Enterprises Group Inc.


Maintained a good working relationship with all contract officers in accordance with the naval regulations under the Uniformed Code of Military Justice.

Communicated with officers (including an Admiral) and NCO’s to inform them of the scope of work that was going to be performed. This work was dictated by NAVFAC and the public works department and the scope narrowed by navy personnel.

Engaged senior naval personnel in conversation in order to obtain a clearer scope of work to be completed.

Obtained pricing quotes for material and tools to ensure a solid proposal for the US Navy or US Marine Corps.

Coordinated procurement and delivery of materials and equipment to project location.

Responsible to employing and supervision of sub-contractors.

Responsible for close out of all projects upon completion and acceptance by a government official this includes walk thru, close-out documentation and David Bacon reports.

03/2002- 07/2005

Suburban Propane

Greeted all store customers with a smile whether they were looking for gas appliances or going to pay their gas bill. Handled all customer service issues whether good or bad.

Responsible for customer retention.

Responsible for a data base of over 2,000 customers covering Nassau, Baker, Camden and St John’s County.

Responsible for all in store transactions such as cash, check and credit card. Prior to leaving the office, I would reconcile the daily ledger to make sure that all transaction were accounted for and balanced to match the deposit made.

Responsible for all counter sales.

Performed all credit checks and set up of new account.

Handled all scheduling of repair crews, installation crews and bulk truck deliveries.


Personal Computer (IBM)

Proprietary Account Software


Microsoft Word

Microsoft Excel

Microsoft Outlook

10 Key Calculators

Multi- Line phone system



Share mail


Multi line phone system



High School Diploma- Hopewell High School -1982

OSHA Certificates – State of Florida-2012

Registered CNA Certified Nurse’s assistant in good standing with the State of Florida -2015

CRP and first aid with defibrillator training

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