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Human Resources Employee Relations

Apex, North Carolina, United States
February 18, 2018

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Apex NC *****


Human Resources Professional with Senior HR Generalist skills bringing 15+ years’ progressive experience, PHR, SHRM-CP certification, and skills in leadership, listening, establishing rapport, problem solving, organization and attention to detail in a confidential environment. My passion is finding the delicate balance between being an advocated for the employee and protecting the employer.

401k Implementation

401k Administration

AAP Administration

Benefits Administration

Benefits Design

Compensation Analysis

Conversational French

Employee Engagement

Employee Relations

Employee Reviews

Employee/Mgr Training

FMLA Administration

Full Cycle Recruiting

HRIS Administration

HRIS Implementation

Management Skills

Notary Public



Policy Development

Strong Accounting Skills

Vendor Management

Workers Compensation

Wellness Program Design


CustomerHD Raleigh, NC 2017-2018

Director of People and Operations

Vetted and Implemented systems for Human Resources, Timekeeping, Benefits, Compliance, Recruiting and On-Boarding for a

Customer Support start up.

TransLoc Durham, North Carolina 2016-2017

Employee Ambassador

Handled Benefits Design and Administration, Payroll, Compliance, On-boarding, Compensation Analysis and Employee Relations for a Technology SAAS company which more than doubled in size during my tenure.

Improved the level of benefits for employees by implementing a 401k program, augmenting the value of plan design and negotiated more services without an increase in fees.

Accepted CAI Ovation Award for company culture and presented breakout session on behalf of company.

Implemented and administered an Affirmative Action Plan.

Utilized the Culpepper Survey service to ensure employees were being fairly compensated based on fair market values.

Provide management with guidance on position classifications appropriate to position experience and job duties for FMLA purposes.

Served on the team which developed and executed activities designed to promote employee engagement and satisfaction.

Quality Equipment Fuquay-Varina, North Carolina 2014-2016

Senior HR Professional

Administered all functions of the Human Resources Department for a John Deere Dealership with over 260 employees in

14 locations throughout the state of North Carolina.

Reduced the Workers Compensation Modification experience by 12 points in less than one year by pro-active case management, saving the company over $100,000 in premiums.

Lowered the Unemployment Tax rate by 28% over the previous year, for a savings of more than $45,000 per year.

Executed the role of Benefits Administrator by designing plan packages that provided comprehensive coverage for employees while containing costs for employer during a turbulent market, educated the employees on the features of each plan available, worked with plan broker and administrators resolving any issues for employees, and filed any necessary year end forms.

Provided practical training for Supervisors on COBRA, FMLA and discrimination plus policy updates and changes that kept them abreast of how to handle problems and react when faced with issues they didn’t expect.

Maintained company compliance with all required plans including FMLA, COBRA, ADA, FLSA, EEOC, OSHA.

AICPA Durham, North Carolina 2011-2012

HR Consultant (Contract Position)

Contractor for the Professional Membership Organization for CPA’s in their Human Resources Department focusing on Employee

Benefits, Leave Administration and New Hire Orientation.

Administered FMLA and STD/LTD leave policy for over 700 employees in 5 locations.

Executed internal I-9 compliance audit of over 2,000 documents for 5 corporate offices and negotiated changes that corrected errors, and saved the company over $100,000 in potential fines.

Performed new hire orientation for all new members in NC Branch every Monday morning.

Trained Human Resources staff on the proper procedure for handling FMLA and other leave procedures.



MEDICAL MUTUAL INSURANCE COMPANY OF NC Raleigh, North Carolina 2009-2011

Director, Human Resources

Worked effectively to develop plans for employee retention, recruiting, classification, policy development, benefits, compensation and

training that kept the 100 member Professional Liability Insurance Carrier company in compliance with EEOC policies.

Initiated a comprehensive Wellness Program, including flexible work schedule and special activities that provided employees with the drive and interest to participate, benefit from the program and earned recognition as one of Business Weekly’s Healthiest Companies in the Triangle in its first year.

Member of the Executive Committee tasked with making high level decisions affecting all facets of the company.

Provide management with guidance on position classifications for FLSA purposes and salary levels appropriate to position and experience in accordance with fair market values.

Developed the company’s succession planning.

THE STEEL NETWORK Durham, North Carolina 1997-2009

Director of Human Resources 2003-2009

Worked tirelessly as a 1 person HR Department for the Manufacturer and Seller of Products for the Light Steel Framing Industry with

over 100 employees.

Developed and administered a Total Rewards Package including quality time, flexible hours and parental leave that gained recognition by Carolina Parenting Magazine as one of the 50 most Family Friendly Companies in NC.

Developed and implemented Full Cycle recruiting and On-boarding process of professional and manufacturing staff in two locations, including the creation of an outside sales force team.

Performed yearly Total Rewards (Compensation and Benefits) analysis for all employees, including a global location.

Served as the Plan Administrator for company 401K plan, including ensuring all year compliance forms are submitted.

Managed the H1B and L1 process for employees in the overseas office.

Accounting Manger Raleigh, North Carolina 1997-2003

Accurately processed All Accounting Functions for company with the aid of a Part-Time CFO to review Month End/Year End process.

Accurately processed payroll for employees in multiple states in-house using QuickBooks or by using a third party vendor.

Performed Accounts Payable and Accounts Receivable, including setting credit limits and collection calls

Processed all Customer orders, including performing freight analysis on each order to ensure the most expeditious and cost effective route.

Hired as the first employee for the company and responsible for the day to day management of the office. I became an integral part of

the Senior Management Team during my time with the company.


Professional in Human Resources (PHR) Certification (2007-Current)

SHRM-CP (2015-Current)

BS/Journalism/Child and Family Development, The University of Georgia, Athens, GA


Advanced in Excel,Windows, Word, Outlook, Epicor, QuickBooks, HRIS systems, Paycor, Paycom, BambooHR

Intermediate in ADP, Xero, Paychex, G-Suite, Oracle, Timberline, PowerPoint, ABRA, NetSuite, SharePoint and Visio


SHRM Raleigh-Wake SHRM Triangle SHRM


SPCA-Puppy and Dog Butler Make A Wish Foundation of Eastern NC-Wish Granter

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