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Sales Data Entry

Summerville, South Carolina, United States
February 18, 2018

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Austin A. Hallquist 503-***-**** 4976 Wescott Blvd., Apt 233, Summerville, S.C., 29485 ACADEMIC HISTORY

University of Puerto Rico – Mayagüez Campus (UPRM) Bachelor of Agricultural Sciences in Animal Sciences GPA: 3.5 / 4.0 – Magna cum laude

Date of Graduation: August of 2017


Bilingual Quality Assurance Analyst February of 2018 - Present Dial America North Charleston, South Carolina

• Verified the quality of outbound cross sell marketing sales recordings in English and Spanish for proper adherence to script (e.g., reading of introduction, rebuttals, benefits, disclosures, confirmation statements, up-sales, and sales closes), compliance with state regulations, and accuracy of information provided.

• Evaluated the efficacy of Spanish language oral communication skills of bilingual sales representatives and corroborated adequate comprehension of Hispanic clients in outbound Spanish sales calls.

• Corrected data entry errors made by sales representatives in both English and Spanish telemarketing sales.

• Revised the Spanish translation of a particular sales script and wrote a report of all errors identified into four different categories.

Writing Tutor August of 2015 – June of 2017

English Writing Center (EWC) at UPRM Mayagüez, Puerto Rico

• Tutored undergraduate students in their written and oral English communication skills in the equivalent of approximately 500 thirty-minute tutoring sessions. Primary areas of instruction included: organization and structure, coherency, grammar, style, and format, among others.

• Attended workshops and training sessions designed to increase competency and knowledge of didactic techniques, conflict management, and prioritization of tasks, among others.

• Facilitated outreach workshops open to the university community and greater public.

• Revised master’s theses of graduate students from STEM backgrounds. Audiovisual Tech Crew Member Summer of 2011 – Summer of 2013 Portland Parks and Recreation Portland, Oregon

• Assembled audiovisual (AV) and stage equipment for the Movies in the Park program.

• Tested AV equipment and resolved technical issues as they arose periodically.

• Collaborated with musicians and public speakers to ensure their needs were satisfied.

• Spoke publicly to audiences of up several hundred people on behalf of the program.

• Distributed promotional materials to dozens of businesses and neighborhood communities.

• Enforced public regulations when violations or conflicts among the general public were observed. SKILLS

• Fluent in English and Spanish; fully proficient in written and oral communication of both languages.

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