Austin A. Hallquist
ac4itg@r.postjobfree.com 503-***-**** 4976 Wescott Blvd., Apt 233, Summerville, S.C., 29485 ACADEMIC HISTORY
University of Puerto Rico – Mayagüez Campus (UPRM) Bachelor of Agricultural Sciences in Animal Sciences GPA: 3.5 / 4.0 – Magna cum laude
Date of Graduation: August of 2017
PAST EMPLOYMENT
Bilingual Quality Assurance Analyst February of 2018 - Present Dial America North Charleston, South Carolina
• Verified the quality of outbound cross sell marketing sales recordings in English and Spanish for proper adherence to script (e.g., reading of introduction, rebuttals, benefits, disclosures, confirmation statements, up-sales, and sales closes), compliance with state regulations, and accuracy of information provided.
• Evaluated the efficacy of Spanish language oral communication skills of bilingual sales representatives and corroborated adequate comprehension of Hispanic clients in outbound Spanish sales calls.
• Corrected data entry errors made by sales representatives in both English and Spanish telemarketing sales.
• Revised the Spanish translation of a particular sales script and wrote a report of all errors identified into four different categories.
Writing Tutor August of 2015 – June of 2017
English Writing Center (EWC) at UPRM Mayagüez, Puerto Rico
• Tutored undergraduate students in their written and oral English communication skills in the equivalent of approximately 500 thirty-minute tutoring sessions. Primary areas of instruction included: organization and structure, coherency, grammar, style, and format, among others.
• Attended workshops and training sessions designed to increase competency and knowledge of didactic techniques, conflict management, and prioritization of tasks, among others.
• Facilitated outreach workshops open to the university community and greater public.
• Revised master’s theses of graduate students from STEM backgrounds. Audiovisual Tech Crew Member Summer of 2011 – Summer of 2013 Portland Parks and Recreation Portland, Oregon
• Assembled audiovisual (AV) and stage equipment for the Movies in the Park program.
• Tested AV equipment and resolved technical issues as they arose periodically.
• Collaborated with musicians and public speakers to ensure their needs were satisfied.
• Spoke publicly to audiences of up several hundred people on behalf of the program.
• Distributed promotional materials to dozens of businesses and neighborhood communities.
• Enforced public regulations when violations or conflicts among the general public were observed. SKILLS
• Fluent in English and Spanish; fully proficient in written and oral communication of both languages.