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Medical Assistant, Customer Service, Prior Authorization,Medical Data

Saratoga County, New York, United States
33,000 +
February 18, 2018

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Nicole L. Groves

* ********

Rd Apt. **D Clifton Park NY, 12065)

Phone: 518-***-****


Professional Summery

Certified Medical Assistant with close to 12 years’ experience in the Healthcare field. Skilled in providing care and help maintain quality of life to Adults with Developmental Disabilities in a Residential setting. Experience working in a Hospital setting with Geriatrics, Med Surgery, Behavioral/Mental Health Adults and Pediatrics, Oncology and Hospice, and now currently working in a Family Practice Physician’s Office. Professionally trained and experienced in ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Education

2016-2017 Associate of Science : Individual Studies Hudson Valley Community College – 80 Vanderburgh Ave. Troy NY, 12180 2005 GED

Ballston Spa High School – Ballston Avenue, Ballston Spa NY, 12020 Certifications

Certified Clinical Medical Assistant (CMAC)- Exp. Date 09/2018- AMCA Certified Phlebotomy Technician (PTC)- Exp. Date 09/2018- AMCA Certified EKG Technician (ETC)- Exp. Date 09/2018- AMCA BLS Certified

Glucometer/ Glucose testing Certification


10/2007 – 10/2014 Residential Aide

Saratoga Bridges- 16 Saratoga Bridges Blvd. Ballston Spa NY, 12020

•Assisted Adults with Developmental Disabilities with bathing, oral hygiene, grooming, feeding and elimination..

• Scheduled and accompanied Residents to medical appointments.

•Obtained household supplies and ran daily errands.

•Assisted with Residents transfer and ambulation.

•Medication Administrating and Ordering

•Trained on G-tube/Mickey Button feedings, cleaning and medication administration.

10/2014 – 05/2015 Patient Care Tech (PCA)

Saratoga Hospital- 211 Church St. Saratoga Springs NY 12118

•Assisted Patients with feeding, ambulation, hygiene and changing

•Performed End of Life Duties

•Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.

•Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.

•Occasional interaction with mental health, Detoxing and behavioral Adult and pediatric patients.

05/2015 – Present Certified Medical Assistant

St. Peters Health Partners (Clifton Park Family Practice) 1 Tallow wood Clifton Park NY, 12065

•Prepared exam rooms and gathered patients histories and vital signs prior to Physician entering

•Assisted Physician in procedures/ Gathering instruments

•Processed lab collections such as; Urine Pregnancy Tests, Rapid Strep, Flu, U/A), performed daily controls, Glucometer trained, Gathering, packaging and preparing simple lab specimens and lab orders to be sent out

•Front Desk duties, handling scheduling, billing questions, medical records, scanning and filing, insurance changes, questions, and disputes. Assist in filing outpatient forms.

•Performing medication Prior Authorization, retrieving messages off Nurse line, Order Management, Pre-Visit Planning

•Preparing Referrals for patients, scheduling and notifying patients of specialty appointments

•Infection Control Knowledge

•BLS certified

•Perform EKG


Certified Medical Assistant Medical Terminology Knowledge Certified EKG Technician Recording proper information and preforming daily goals for Medicaid Billing

BLS/ Glucose testing Certification

Experience in Hospice and end of life care

Quick Learning

Team Work

Excellent Patient care/bedside manner

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