JOHN A. JOHNSON
Sacramento, CA *****
ac4it0@r.postjobfree.com
Administrative Assistant
SUMMARY OF QUALIFICATIONS:
Many combined years of military and civilian experience in office management
Strong communications and leadership skills, able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.
Recognized by peers and supervisors for increasing account retention by 15% with the presentation of five “Bravo” awards for providing outstanding Administrative and Customer Service
Presented the 2005 “Presidential Achievement for Excellence Award” for being among the northern district’s top fifteen percent for Administrative and Customer Service Excellence
SKILLS
Answer phones, screen and route incoming calls, distribute faxes, etc.
Strong communication, interpersonal, and presentation skills
Filing (paper and electronic)
Supervision / Scheduling / Training
Data Entry
Document Drafting
Document Preparation
Coordinate guest visits (notified employees of upcoming visits, arrange for food /beverages, etc.)
Microsoft Office Suite (Word / Office / Excel, PowerPoint, Publisher, etc.)
Order and Maintain Marketing Materials
Proof-reading documents and checking basic calculations for accuracy
Maintain department office supplies (copier, paper, toner etc.)
EDUCATION
AAS, Paralegal Studies, Heald College, Rancho Cordova, CA 1/2013 - 5/2015
SSgt, United States Air Force Honorable Discharge
SSgt, United States Air Force (Reserve) Honorable Discharge
Sergeant, United States Army Guard Honorable Discharge
PROFESSIONAL EXPERIENCE
ADVANCED CALL CENTER TECH., LLC. Sacramento, CA 9/2015 – 5/2017
CUSTOMER SERVICE REPRESENTATIVE
Answering incoming calls from clients regarding payments received
Explain financial statements and applied payments
Set payment schedules for delinquent accounts
JOHN A. JOHNSON PAGE 2
Collect payments and inform clients of remaining principle balance
Process and submit loan modifications for qualified customers
Unemployed 1/2012 – 09/2015
THE WARD LAW FIRM, Sacramento, CA 8/2014 - 10/2014
PARALEGAL– (Intern)
Answering and screen all incoming calls for three attorneys on three separate six-lined phones
File redactions / legal document preparations
Performed data entry, proof-reading, editing documents and letters
Notified employees of upcoming visits
STATE COMPENSATION INSURANCE FUND, Sacramento, CA 2/2005- 12/2011
Program Technician/Human Resource Transaction Assistant 11/2011 - 12/2011
Answered, screened, and directed incoming departmental phone calls from clients
Performed “Lead Assistant” functions in absence of department supervisors
Corrected and verified discrepancies between the Absence and Attendance Report
Filed and maintained over 300 employee’s personnel files and performed office administration functions
Program Technician/Policy Services Assistant 8/2011 - 11/2011
Answered, screened, and directed all incoming departmental phone calls from clients
Verified and corrected discrepancies on client’s insurance applications submitted for Worker’s Compensation Insurance
Prepared and submitted Certificate of Insurance documentation to the California State Licensing Board for approval
Program Technician / Loss Control Assistant 3/2006- 8/2011
Explained basic California Occupational Safety and Health Administration requirements to clients
Provided assistance in stabilizing the loss control department’s “Book of Business” which increased account retention by 15%
Monitored and maintained inventory of loss control videos, training equipment, and safety materials
Performed monthly and quarterly workplace safety inspections with lead to the decrease of reported potential accidents by 5%
Coordinate guest visits (notified employees of upcoming visits, arrange for food /beverages, etc.)
Supported the loss control department with seminar preparations and appropriate safety materials
Office Assistant 2/2005- 3/2006
Opened, date stamped, and routed on average, 450 pieces of incoming mail per day
Collected and processed all outgoing mail via USPS, UPS, and other contracted couriers
Prepared and verified documents to be scanned into injured worker’s claim files