Resume

Sign in

Customer Service Assistant

Location:
Sacramento, California, United States
Posted:
February 18, 2018

Contact this candidate

Resume:

JOHN A. JOHNSON

Sacramento, CA *****

707-***-****

ac4it0@r.postjobfree.com

Administrative Assistant

SUMMARY OF QUALIFICATIONS:

Many combined years of military and civilian experience in office management

Strong communications and leadership skills, able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.

Recognized by peers and supervisors for increasing account retention by 15% with the presentation of five “Bravo” awards for providing outstanding Administrative and Customer Service

Presented the 2005 “Presidential Achievement for Excellence Award” for being among the northern district’s top fifteen percent for Administrative and Customer Service Excellence

SKILLS

Answer phones, screen and route incoming calls, distribute faxes, etc.

Strong communication, interpersonal, and presentation skills

Filing (paper and electronic)

Supervision / Scheduling / Training

Data Entry

Document Drafting

Document Preparation

Coordinate guest visits (notified employees of upcoming visits, arrange for food /beverages, etc.)

Microsoft Office Suite (Word / Office / Excel, PowerPoint, Publisher, etc.)

Order and Maintain Marketing Materials

Proof-reading documents and checking basic calculations for accuracy

Maintain department office supplies (copier, paper, toner etc.)

EDUCATION

AAS, Paralegal Studies, Heald College, Rancho Cordova, CA 1/2013 - 5/2015

SSgt, United States Air Force Honorable Discharge

SSgt, United States Air Force (Reserve) Honorable Discharge

Sergeant, United States Army Guard Honorable Discharge

PROFESSIONAL EXPERIENCE

ADVANCED CALL CENTER TECH., LLC. Sacramento, CA 9/2015 – 5/2017

CUSTOMER SERVICE REPRESENTATIVE

Answering incoming calls from clients regarding payments received

Explain financial statements and applied payments

Set payment schedules for delinquent accounts

JOHN A. JOHNSON PAGE 2

707-***-****

Collect payments and inform clients of remaining principle balance

Process and submit loan modifications for qualified customers

Unemployed 1/2012 – 09/2015

THE WARD LAW FIRM, Sacramento, CA 8/2014 - 10/2014

PARALEGAL– (Intern)

Answering and screen all incoming calls for three attorneys on three separate six-lined phones

File redactions / legal document preparations

Performed data entry, proof-reading, editing documents and letters

Notified employees of upcoming visits

STATE COMPENSATION INSURANCE FUND, Sacramento, CA 2/2005- 12/2011

Program Technician/Human Resource Transaction Assistant 11/2011 - 12/2011

Answered, screened, and directed incoming departmental phone calls from clients

Performed “Lead Assistant” functions in absence of department supervisors

Corrected and verified discrepancies between the Absence and Attendance Report

Filed and maintained over 300 employee’s personnel files and performed office administration functions

Program Technician/Policy Services Assistant 8/2011 - 11/2011

Answered, screened, and directed all incoming departmental phone calls from clients

Verified and corrected discrepancies on client’s insurance applications submitted for Worker’s Compensation Insurance

Prepared and submitted Certificate of Insurance documentation to the California State Licensing Board for approval

Program Technician / Loss Control Assistant 3/2006- 8/2011

Explained basic California Occupational Safety and Health Administration requirements to clients

Provided assistance in stabilizing the loss control department’s “Book of Business” which increased account retention by 15%

Monitored and maintained inventory of loss control videos, training equipment, and safety materials

Performed monthly and quarterly workplace safety inspections with lead to the decrease of reported potential accidents by 5%

Coordinate guest visits (notified employees of upcoming visits, arrange for food /beverages, etc.)

Supported the loss control department with seminar preparations and appropriate safety materials

Office Assistant 2/2005- 3/2006

Opened, date stamped, and routed on average, 450 pieces of incoming mail per day

Collected and processed all outgoing mail via USPS, UPS, and other contracted couriers

Prepared and verified documents to be scanned into injured worker’s claim files



Contact this candidate