IT Support Professional
Resume:
RESUME
Christopher (Chris) Belec
Calgary, Alberta • P: 403-***-**** • M: 780-***-**** • ******@*****.*** www.linkedin.com/in/Chris-Belec
Information technology professional with progressive experience supporting IT infrastructure with excellent client/end user support and proactive project work.
TECHNICAL COMPETENCIES
Platforms: Windows, Windows Server, Mac OS, iOS, Android
Administration Tools: Active Directory, MS Exchange, Lync, Sharepoint, BES, Backup Exec, Citrix XenDesktop, VMWare VSphere, Solarwinds Orion, MITEL 3300 Console
Office Applications: Microsoft Office Suite, MS Visio (all versions), Adobe Acrobat Pro, Skype for Business, Cisco WebEx
Networking: Cisco AnyConnect VPN, Layer-2 and Layer-3 LAN and WAN, DNS, DHCP, Print server, 3Com/Cisco/Dell switches, Juniper Netscreen firewall, Juniper SA-3000 VPN, Fortigate router, Cisco Meraki WiFi
Tools: Windows LTI/MDT Deployment Tools, MS Forefront, Malwarebytes, Windows Remote Desktop, Cisco VPN client, SVN SubVersion
Ticketing Systems: Remedy, IBM Maximo, Assyst
Hardware: PC/Mac laptops and desktops, iPhone, iPad, Windows phone, Android phone, RIM Blackberry, HP/Xerox/Canon/Lexmark printers, Dell servers, QNAP NAS, UPS
PROFESSIONAL EXPERIENCE
CompuGen - Calgary, Alberta May 2017 – July 2017
Service Desk Analyst (Contract)
Provided Tier I IT Service Desk support to corporate client in the oil and gas industry, with telephone and remote desktop support for end-users to resolve issues and to escalate them to Tier-II and above support if necessary.
Sierra Systems Group - Edmonton, Alberta October 2008 – September 2015
Help Desk Analyst 2 years, 6 months
Provided Tier I to Tier III support for PC and Macintosh desktops/laptops, Blackberry and other mobile devices, servers and network devices.
§ Imaged and deployed production workstations and laptops using Microsoft MDT.
§ Tracked client incidents and requests with Remedy and Assyst systems.
§ Managed Active Directory user accounts, security and distribution groups.
§ Supported Cisco AnyConnect VPN client with 2-factor authentication.
§ Set up project SharePoint sites using existing templates.
§ Created, updated and maintained technical wiki/knowledge base and procedure documentation.
§ Installed and configured MITEL VoIP phone sets with MITEL 3300 console.
§ Set up mobile devices with Blackberry BES (Blackberry) and ActiveSync (iOS, Android, Windows Phone)
§ Assisted senior analysts with IT infrastructure maintenance and patches (servers, NAS, network devices) Key Achievements:
§ Worked with team to implement and test Remedy 7.0 ticketing system and MS Lync 2010.
§ Also to implement new central DFS volume storage to replace tape backup system.
§ Integrated VMWare ESX server with new domain controller and file server VMs and NAS.
SupportApps Project 4 months
Provided support for corporate SupportApps server. Key Achievements:
§ Worked with team to setup Windows Server 2003, including IIS 6.0 for the application server and SQL Server 2000 for the database server.
Application Support Analyst 1 year
Configuration support of COTS software as part of application development project. Key Achievement:
§ Team successfully completed project iteration goals within each set timeframe.
§ Gained some degree of experience in application support.
Acting on Site IT Support 6 months
Provided network, server, and desktop support in local office with assistance from corporate help desk. Key Achievement:
§ Serviced and restored PCs and laptops utilizing LTI Imaging software in Windows XP, administration of local file server in Windows Server, and back-up rotation procedures in Symantec Backup Exec 11d.
Implementation and Support Consultant 1 year, 5 months Implemented and supported the Municipal Infrastructure Management System (MIMS) through for our client, Alberta Municipal Affairs. Also facilitated classroom training and maintained application help files and documentation.
Key Achievement:
§ Successful 6-step implementation process involving installation and support of MIMS versions 4.x and 5.x running Windows 7/Server 2003/2008.
Intermediate Deskside Analyst 1 year
Tier-II deskside support for PCs for our client, Service Alberta, which included software and hardware troubleshooting, imaging and deploying client PCs, remote client support. Key Achievement:
§ Operated Remedy ITSM Action Request system to track and monitor client issues with services and network concerns.
NorQuest College - Edmonton, Alberta March 2003 – January 2008
Network Analyst
Tier II and III network and server support and occasional Tier I desktop support for college IT infrastructure.
§ Supported LAN, WAN, and wireless technologies, network security, and MITEL 3300 PBX. Key Achievements:
§ Upgraded LAN and WAN infrastructure for VoIP Implementation.
§ Configured, optimized, and maintained Windows 2000/2003 servers, MS Exchange 2003, MS ISA Server 2004, HP, Xerox and Lexmark networked printers, Fortigate devices as routers, Juniper Netscreen 500 firewall, Juniper SA-3000 VPN appliance, 3Com XRN Layer-3 core, and Superstack Layer-2 edge switches.
§ Created and maintained network documentation with MS Visio.
Additional work experience:
NorQuest College - Edmonton, Alberta January 1998 – March 2003 Systems Analyst (Desktop Support)
Alberta Vocational College-Lesser Slave Lake - Grouard, Alberta November 1995 – January 1998 Computer/Telecom Technician
EDUCATION AND PROFESSIONAL DEVELOPMENT
WCG Services - Calgary, Alberta, 2018
LevelUp Leadership Training Program and 23
hours of Project Management Essentials
CompTIA - Calgary, Alberta 2017
A+ 220-901/902 – certificate
#COMP0010211131090
Global Knowledge - Edmonton, Alberta 2013
Cisco CCNA course – course completed
Sierra Systems Group - Edmonton, Alberta 2012
ITIL v.3 Foundations course – certificate #950633
Northern Alberta Institute of Technology -
Edmonton, Alberta 1988
Telecommunications Engineering Technology -
Diploma
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