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IT Support Professional

Calgary, AB, Canada
March 19, 2018

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Christopher (Chris) Belec

Calgary, Alberta • P: 403-***-**** • M: 780-***-**** •

Information technology professional with progressive experience supporting IT infrastructure with excellent client/end user support and proactive project work.


Platforms: Windows, Windows Server, Mac OS, iOS, Android

Administration Tools: Active Directory, MS Exchange, Lync, Sharepoint, BES, Backup Exec, Citrix XenDesktop, VMWare VSphere, Solarwinds Orion, MITEL 3300 Console

Office Applications: Microsoft Office Suite, MS Visio (all versions), Adobe Acrobat Pro, Skype for Business, Cisco WebEx

Networking: Cisco AnyConnect VPN, Layer-2 and Layer-3 LAN and WAN, DNS, DHCP, Print server, 3Com/Cisco/Dell switches, Juniper Netscreen firewall, Juniper SA-3000 VPN, Fortigate router, Cisco Meraki WiFi

Tools: Windows LTI/MDT Deployment Tools, MS Forefront, Malwarebytes, Windows Remote Desktop, Cisco VPN client, SVN SubVersion

Ticketing Systems: Remedy, IBM Maximo, Assyst

Hardware: PC/Mac laptops and desktops, iPhone, iPad, Windows phone, Android phone, RIM Blackberry, HP/Xerox/Canon/Lexmark printers, Dell servers, QNAP NAS, UPS


CompuGen - Calgary, Alberta May 2017 – July 2017

Service Desk Analyst (Contract)

Provided Tier I IT Service Desk support to corporate client in the oil and gas industry, with telephone and remote desktop support for end-users to resolve issues and to escalate them to Tier-II and above support if necessary.

Sierra Systems Group - Edmonton, Alberta October 2008 – September 2015

Help Desk Analyst 2 years, 6 months

Provided Tier I to Tier III support for PC and Macintosh desktops/laptops, Blackberry and other mobile devices, servers and network devices.

§ Imaged and deployed production workstations and laptops using Microsoft MDT.

§ Tracked client incidents and requests with Remedy and Assyst systems.

§ Managed Active Directory user accounts, security and distribution groups.

§ Supported Cisco AnyConnect VPN client with 2-factor authentication.

§ Set up project SharePoint sites using existing templates.

§ Created, updated and maintained technical wiki/knowledge base and procedure documentation.

§ Installed and configured MITEL VoIP phone sets with MITEL 3300 console.

§ Set up mobile devices with Blackberry BES (Blackberry) and ActiveSync (iOS, Android, Windows Phone)

§ Assisted senior analysts with IT infrastructure maintenance and patches (servers, NAS, network devices) Key Achievements:

§ Worked with team to implement and test Remedy 7.0 ticketing system and MS Lync 2010.

§ Also to implement new central DFS volume storage to replace tape backup system.

§ Integrated VMWare ESX server with new domain controller and file server VMs and NAS.

SupportApps Project 4 months

Provided support for corporate SupportApps server. Key Achievements:

§ Worked with team to setup Windows Server 2003, including IIS 6.0 for the application server and SQL Server 2000 for the database server.

Application Support Analyst 1 year

Configuration support of COTS software as part of application development project. Key Achievement:

§ Team successfully completed project iteration goals within each set timeframe.

§ Gained some degree of experience in application support.

Acting on Site IT Support 6 months

Provided network, server, and desktop support in local office with assistance from corporate help desk. Key Achievement:

§ Serviced and restored PCs and laptops utilizing LTI Imaging software in Windows XP, administration of local file server in Windows Server, and back-up rotation procedures in Symantec Backup Exec 11d.

Implementation and Support Consultant 1 year, 5 months Implemented and supported the Municipal Infrastructure Management System (MIMS) through for our client, Alberta Municipal Affairs. Also facilitated classroom training and maintained application help files and documentation.

Key Achievement:

§ Successful 6-step implementation process involving installation and support of MIMS versions 4.x and 5.x running Windows 7/Server 2003/2008.

Intermediate Deskside Analyst 1 year

Tier-II deskside support for PCs for our client, Service Alberta, which included software and hardware troubleshooting, imaging and deploying client PCs, remote client support. Key Achievement:

§ Operated Remedy ITSM Action Request system to track and monitor client issues with services and network concerns.

NorQuest College - Edmonton, Alberta March 2003 – January 2008

Network Analyst

Tier II and III network and server support and occasional Tier I desktop support for college IT infrastructure.

§ Supported LAN, WAN, and wireless technologies, network security, and MITEL 3300 PBX. Key Achievements:

§ Upgraded LAN and WAN infrastructure for VoIP Implementation.

§ Configured, optimized, and maintained Windows 2000/2003 servers, MS Exchange 2003, MS ISA Server 2004, HP, Xerox and Lexmark networked printers, Fortigate devices as routers, Juniper Netscreen 500 firewall, Juniper SA-3000 VPN appliance, 3Com XRN Layer-3 core, and Superstack Layer-2 edge switches.

§ Created and maintained network documentation with MS Visio.

Additional work experience:

NorQuest College - Edmonton, Alberta January 1998 – March 2003 Systems Analyst (Desktop Support)

Alberta Vocational College-Lesser Slave Lake - Grouard, Alberta November 1995 – January 1998 Computer/Telecom Technician


WCG Services - Calgary, Alberta, 2018

LevelUp Leadership Training Program and 23

hours of Project Management Essentials

CompTIA - Calgary, Alberta 2017

A+ 220-901/902 – certificate


Global Knowledge - Edmonton, Alberta 2013

Cisco CCNA course – course completed

Sierra Systems Group - Edmonton, Alberta 2012

ITIL v.3 Foundations course – certificate #950633

Northern Alberta Institute of Technology -

Edmonton, Alberta 1988

Telecommunications Engineering Technology -


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