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Project Manager Management

Mequon, Wisconsin, United States
February 18, 2018

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Mark Mitchelson

Mequon WI ***** 414-***-****

Senior IT Project Manager

Website Design, Development & Content Management / IT Consultant / System Engineering

Senior level information technology project manager with 20 years of experience implementing strategic technology solutions. Experienced resource manager with internet, infrastructure, and operations. Skilled at managing simultaneous projects comprised of cross-cultural and cross-functional teams in dynamic environments. Experienced in high-level consulting (10+ years) with a focus on implementing websites and apps on Oracle WebCenter Sites CMS. A creative and versatile leader with a passion to streamline complex systems with limited resources. Domain Expertise:

● Oracle WebCenter Sites Architecture

● Website UX, SEO, dev through launch

● Enterprise system integration

● Product selection & implementation

● Infrastructure, DevOps & hosting

IT Project Lifecycle:

● Agile, waterfall & hybrid approaches

● Strategy, research & planning

● Business analysis

● Deep web-focused SDLC experience

● Portfolio management

Leadership & Skills:

● Account & vendor relations

● Mentor & trainer

● Executive presentations

● Passionate & collaborative

● Creative problem solving

Career Highlights

● Directly led 50+ major responsive websites rollouts for 24+ companies many using Oracle’s WebCenter Sites CMS. Typical projects included CMS design, UX, SEO/SEM, content strategy, development, personalization, infrastructure/cloud hosting, training, and CI. Limited sites included eCommerce or single-page-app design.

● Served on enterprise-wide agile transformation at a leading insurance company.

● Tailored enterprise web SDLC process and tools improving on-time and on-budget metrics by over 30%.

● Continually improved project engagement over five years while managing corporate internet portfolio.

● Directed IT Internet Team (as resource manager) and responsible for 65+ Global Internet sites across 12 different business lines in 16 countries and eight languages. Surpassed SLA targets over this period.

● Developed the digital content strategy for the largest US for-profit healthcare company.

Career Experience

Function1, Inc., Washington, DC ( remote position) 2013–2018

Senior Consultant - Senior Project Manager & Solution Architect

Manage client WCS installations, migrations, and related website rollouts. Responsible for the overall project while managing core developers, system integrators, and client teams. Foster client relations. Develop requirements and design with a focus on cross-platform, multilingual dynamic solutions. Interact with pre- and post-sales with 20% travel.

Marquee clients:

● Amerigroup Corporation

● Anthem Inc.


● Gemological Institute of America Inc.

● Graybar Services, Inc.

● Holland America Line Corporation

● Sirius XM Radio Inc.

● Tetra Tech, Inc.


Highlights of my role:

● Designed a highly configurable system supporting 7000+ websites supported only by a small team.

● Refactored internal project estimation process improving cost estimate accuracy by over 10%.

● Championed Function1 project standards and controls.

● Developed multi-day user and technical WCS training, presentations and videos.

● Annually noted for exceeding performance expectations. Kohler Company, Kohler, WI 2 002–2013

Systems Project Manager & Senior Systems Project Leader (2004-2013)

Managed Kohler’s Internet IT team while leading projects, directing Java architecture improvements, building vendor partnerships and aligning strategic internet initiatives. Oversaw and collaboratively improved Web SDLC, CMM standards, and the code deployment processes. Owner of a variety of enterprise systems. Key deliverables focused on gracious, on-brand user experiences. Primary job roles included:

As IT Project Manager:

● Managed three or more concurrent onshore and offshore projects typically involving 6-14 vendors.

● Controlled project budgets up to $900K and led a 69% cost reduction through leveraged reuse.

● Led the selection and/or implementation of enterprise systems in records imaging, team collaboration, applicant tracking, code standards and profiling tools.

● Active Internet Core Team member acting as the liaison between project leaders, and management.

● Traveled to China to successfully interview and select vendors.

As Resource Manager - Internet IT Team:

● Achieved highest team results (2007-2011) on internet projects in on-time & on-budget delivery.

● Performance consistently rated “above expectations” in the annual business objective review.

● Championed process improvements leading to a 32% savings in average website developer costs.

Systems Project Leader (2002 – 2004)

Led new website development while standardizing internet processes internally and across vendors. Managed the selection and implementation of a variety of new technology solutions including the selection and rollout of content management, contract management, and document management systems.

divine / marchFIRST / Whittman-Hart, Milwaukee, WI 1 997-2002

Senior Consultant

Planned and implemented client enterprise solutions in business intelligence (BI), web development, content management (CMS), change control, ERP implementations, and custom software. Implemented and administered NT, Novell and UNIX systems and related workstation rollouts.

Education, Training & Conferences

BS in Business Administration - Cardinal Stritch University

Agile Training, Six Sigma, CMM, Neal Whitten Project, Microsoft Certified Professional, Kohler Leadership Forum, Coaching for Performance, Crucial Conversations, Endeca Core, ATG Fundamentals & Core, TeamForge Administration, Oracle World, Web 2.0, Forrester IT Summit, Milwaukee Tech, FatWire User Conference presenter Key

Technical Skills and Knowledge

Applications ( primary)

MS Project, Jira, OmniPlan, Visio, Access, MS Office Oracle WebCenter Sites v. 5–12c. Oracle Commerce, Drupal 8, TeamSite/CDS, Endeca Workbench, iManage WorkSite Eclipse, Apache Tomcat, AWS, Adobe SiteCatalyst, Toad, Atlassian Bamboo, Git, Teamforge, Dreamweaver & Photoshop

O/S - UNIX, Windows, macOS

Languages ( primary) - H TML, CSS, JSP. JavaScript (jQuery, JSTL core & AngularJS), UNIX Scripting, SQL

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