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Customer Service Management

Location:
Edmonton, AB, Canada
Salary:
18
Posted:
February 18, 2018

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Resume:

Rafael Martinez

**** - *** ****** **

Edmonton, AB T6H 2T8

ac4irw@r.postjobfree.com

780-***-**** / 587-***-****

SUMMARY OF TRAINING

Lean / Six Sigma / SAP (Shipping, Receiving)

Microsoft Office 2010 (Word, Excel, Outlook), Oracle Inventory

ISO 3 – Health & Safety, Quality and Environment Management

Workplace Hazardous Materials Information System (WHMIS)

Transportation of Dangerous Goods (TDG)

Forklift Safety Operator (Counterbalance Forklift)

WORK EXPERIENCE

MATERIAL HANDLER / (OCT-2006 / NOV-2015)

GENERAL DYNAMICS Land Systems – Canada. London, ON.

Shipped and received parts, equipment and materials using electric and propane forklifts.

Distributed materials for internal customer usage and for proper storage.

Partnered with the company’s accounts receivables unit to ensure that all transactions were being accounted for in Oracle Financial.

Worked to quickly and accurately resolve discrepancies between the amount of Inventory and the amount of revenue with business units.

Interacted with Production and QA to meet ISO and requirements.

Monitored purchasing levels very closely and resolved any issues that may become apparent by developing and implementing new processes.

Regularly reported to upper management providing recommendations for better supply decisions and inventory levels.

Participated in physical cycle counting, shelf-life inventory and other similar functions as indicated by management.

Maintained tracking system of all shop tools & equipment inventory. Investigated tool quality problems and recommend and/or implement changes or improvements in tooling processes or methods etc.

Established working relationships with tooling vendors.

Updated minimum quantities of commonly used tools and equipment.

Ensured compliance safety laws according to company's Health & Safety guidelines.

Responsible to ensure accurate inventory by reviewing tool inventory summaries and details every three months.

Managed proper preventative maintenance and repairs of all tools and equipment at all times.

Provided tool, parts and materials for duty service on a daily basis, advising users and suppliers on substitution when original parts were not available.

Good coordination in calibration database management, Certified Reference Materials (CRM) and repair services of torque wrenches, calipers and other sensitive instruments.

SHIPPER - RECEIVER / (SEP-2000 / OCT-2006)

Sears Canada - Edmonton, AB

Received $100,000 US worth of incoming freight using power jacks on a weekly basis, entered inventory data using SAP warehouse inventory software and RF barcode scanners.

Prepared Bill of Lading, Bulk of Materials and other shipping documents.

Maintained inventory counts in the warehouse and store to ensure efficiency levels at all times.

Kept safe and clean environment in the warehouse.

Coordinated receiving schedules to ensure a smooth flow of goods in the floor for merchandising and stocking.

Delivered professional customer service on the phone and assisted customers with pickups and returns.

Interacted with H&S and Security the execution of store's policies.

LOGISTICS MEMBER (PART TIME) (MAY-2003 / MAY-2008)

Canadian Armed Forces – 41 Service Battalion - Edmonton, AB

Assisted in scheduling transportation and accommodation for field training.

Received, reviewed and verified quantities against order requisition, accurate pulling of all materials and supplies; timely delivery and stocking of shelves where and when necessary.

Responsible for the operations, maintenance and safe storage of communications systems and weapons.

Supported the unit compliance guidelines of safety and inventory management to ensure that all warehouse procedures are met in accordance to Canadian Forces Supply Management guidelines.

Established and maintained stock records and other documents such as inventory-material controls, procurement and supply reports.

Unloaded, unpacked, counted, segregated, palletized incoming supplies and materials using counterbalance forklift.

Coordinated recycling of IT equipment with Edmonton Garrison.

ACCOMPLISHMENTS

Resolved customer complaints by identifying problems and taking appropriate corrective actions - Resulted in 70% increase in Shipping / Receiving efficiency.

Demonstrated professional etiquette and manners when interfacing with customers which resulted in 40% improved feedback of customers through KPI metrics.

Integrated a customer feedback system that took feedback and complaints from customers in order to manage procurement performance better.

Introduced and promoted best practices and benchmarking with Health & Safety Committee to achieve six years Lost Time Injury free (LTI) and zero incidents.

Winner of 2014 Perfect Attendance Award.

Acquired waste diversion rate of 82% through the execution of our waste management program on a yearly basis.



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