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Technical Support Computer

Makati, National Capital Region, Philippines
February 18, 2018

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Benito F. Santos

**** ********** **. ******** *** Pio Del Pilar I

Makati City, Philippines 1203

Phone: (966*-*********



Technical support professional with extensive IT background.Enjoys troubleshooting to find solutions.


System checks and troubleshooting

Advanced troubleshooting

Virus and spyware removal

Computer Desktop, Laptop, Server, Printer diagnostics and repair

Customer service-focused

Desktop management

Hardware support and troubleshooting


PC expert and Basic in MAC

Advanced knowledge of diagnostic techniques



Diagnosed hardware and software failures and resolved technical issues with a90% success rate.Savedcompany 40% by refurbishing used computers and technological equipment. Maintained 50 % uptime on all company networks


Electronic Computer Technician, International Electronics and Technical Institute (1991)

High School, Arellano University (JASHS) (1988).


April 2016 – present Computer Engineer

July 2012 to April 2016 Senior PC Technician

Ministry of National Guard Health Affairs.

Duties & achievements;

Coordinate with other dispatch team by checking the Manage Engine request and assigning to designated technician.

Saved the company by refurbishing used computers and technological equipment.

Oversaw the daily performance of computer systems, including Manage Engine request Set up, Tested and configured networks, desktops, laptops and printers.

Designed, implemented and maintained company application .

Coordinated hardware and software repair processes with outside vendors.

Resolved technical issues for clients in person, on the phone and through e-mail.

Installed motherboards, processors, and RAM and graphics cards.

Performed desktop and laptop repairs for MicrosoftWindows and HP systems.

Trained new employees in effective diagnostic and repair procedures.

Repaired and reinstalled software such as Microsoft office and hospital application

Troubleshoot issues and resolved problems accurately and efficiently.

Performed diagnostic tests and repaired malfunctioning hardware and software.

Diagnosed, installed, configured and repaired computer systems and software.

Assigned to the Technical Staff for work related job from Manage Engine Application

Do report and reply all the status about the new and old IT Equipment’s through Email.

Do request all the IT Equipment’s that required through Email.

Checked all the pending request, inform the Management about the status through Email.

Assisted Client through phone and email about their IT Equipment’s.

Repaired other electronics devices and equipments

Works on Dispatcher Team

September2008 – July 2012 PC Technician

Ministry of National Guard Health Affairs.

Duties & achievements

Do inventory in all old and new IT equipments

Installation and Configuration of HP Desktop and HP laptop

Configurations of wireless connections of HP Desktop and HP laptop

Provide report as per directive of the Asset Manager for new IT equipments.

Make site survey as per directive of the supervisor or team leader for new IT equipments location.

Do remote configuration and repair on Hp desktop and Hp laptop

Do image and testing for HP desktop and Hp laptop for large distributions of units.

Provide assistant to the user through phone.

Do the tagging for new or old IT equipments.

Do inventory for old IT equipments for salvaging.

Do update running the application for new, old,re-assigned, movement for new or old ITequipments.

Do inventory for new and old stock IT equipments, spare parts every year.

Do picked up and delivery of IT new equipments and old/damage unit

Update on Database application for new, old IT equipments

Maintain computer for continual operations

January 1999 – April 2008 Computer Hardware and Software Support

Hoshan Company Limited

Duties & achievements

Installation and configuration of IBM Netfinity, (7000,5500,5000 and 3000 series) Xseries Servers; Acer

Altos Servers (9000,1100 series) and any branded servers.

Installation of Computer System IBM desktop, Notebook, Acer Desktop, Notebook, compatibles and its peripherals.

Provide Technical support and repair of IBM, Acer servers, Desktop, Notebook and any brand.

Install and configure of Operating System for end user.

Basic installation and configuration of Cisco Routers 2600, 9600 series and also switches, hub.

Install, configure and support to RAID Technologies.

Planning and Implementation of Network Topologies.

Maintaining, preparing and install workstation for networking to their designated location.

Preparation and installation of remote print server, Print server for every department.

Do LAN cabling connections and termination.

Provide necessary assistance of basic understanding of computer architecture to the user.

Diagnose and replace faulty hardware components and upgrade existing hardware.

Evaluate and upgrade existing hardware structure.

Troubleshooting and Repair of Computer, Monitor such as Acer, TVM, Cheer, Dell and any brand.

Troubleshooting and Repair of Dot matrix printer (EPSON), LaserJet and DeskJet printer (HP brand) and even flat bed scanner (Fujitsu, Genius).

Assisting and configure Internet connection of end user.

Install and Repair of NBS Javelin printer card and Advantage, Medallion Embossing machine.

Install and Repair of Sharp and Epson Projector.

Repairing of Other Electronics Devices and Equipment’s.

Providing technical help desk support on each region/branches.

Preparing technical report on each region/branches to MIS Helpdesk


Operating system:D.O.S; Windows 3.11; 98;ME; NT; 2000 Professional; Vista, Window 7, 8,10, 2000/2003 server; Novell 4.1; 4.11; 5 and office 97,2000,2003,2008, Microsoft Outlook, Outlook Express; BAAN ERP, Mail Daemon Server.CA application, Manage Engine

Other diagnosis Utilities software like PC-Doctor, anti-virus, Ghost, Hirens, Acronis,anti malware


1992 Computer Hardware & CAMP 2001 course

Software training

1999 Introduction to Cisco CISCO system

Router Configuration

2000 Advanced Cisco Router CISCO system

2001 IBM PC Institute IBM Dubai

2003 IBM PC Institute IBM Dubai

2004 Sharp Projector Sharp Dubai

2006 Acer Altos Server Altos System Solution Center

2006 Server + training New Horizon Computer Learning


Tagalog Mother tongue

English Intermediate

Arabic Basic Speaking


1.Eng’r Eric Perez

Computer Engineer

Med Gulf

Riyadh, Saudi Arabia


2.Eng’r Fidel Ferrer

Computer Hardware and Software Support

Hoshan Company Ltd.

Riyadh, Saudi Arabia


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