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Administrative Assistant Medical

Knoxville, Tennessee, United States
February 18, 2018

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**** ******* ****, *********, ** 37921 865-***-****


Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Proficient in obtaining and processing information with initiative and action.

Actively participates as a member of a team to move toward the completion of goals.

Fully capable of organizing large number of records and documents.


Medical Administrative Assistant Medical Terminology Patient Processing Release of Information

Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology

Medical Billing Medical Records Management Patient Registration

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Medical Laws & Ethics Pathophysiology for Medical Office MS Office / MS Word

Computer Information Systems Medical Transcription Office Accounting Principles of Management


Pursuing Medical Administrative Assistant Certification (CMAA)


Ultimate Medical Academy

Diploma – Medical Administrative Assistant, 2016

Comprehensive Training Included:

Medical Assisting, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Basics of Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Word Processing and Medical Practice Management Systems.


Food City – Knoxville, TN 09/2009 – 08/2015

Frozen Food Manager

Oversaw day-to-day operations while on duty.

Ensured all employees followed food safety procedures and adhered to standards for customer service and product quality.

Delivered training to employees using a variety of instructional techniques.

Williams Door Company – Knoxville, TN 06/2000 – 01/2009

Phones and Dispatch

Answered all incoming calls, efficiently ascertaining customer needs.

Dispatched work trucks throughout the day.

Mortage Investors Group – Knoxville, TN 02/1999 –03/2000


Answered 31 incoming lines and transferred calls or took messages as appropriate.

Performed general everyday tasks necessary for the efficient running of the business.

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