Rhonda Carson

**** ******* ******, *********, ** 28216 - 704-***-**** ac4ipy@r.postjobfree.com

OBJECTIVE

To obtain a job that is challenging and offers room for advancement

Experience

Xerox State Healthcare, LLC

October 2013 to January 2017 Customer Care Sr. Assistant

Enroll members in healthcare

Went over claims with members and resent claims for reprocessing when claim did not pay correctly

Updated members primary care physicians, updated members address

Took inbound calls from members regarding benefits and eligibility, made outbound calls to follow up with member

Contacted collection agencies for members to advise to hold off on collection claims would be resubmitted to pay

Home Health Care

April 2012 to January 2014

Sitter

Prepared meals, cleaning, laundry and shopping

Helped with healthcare (personal and changed dressings)

made sure medicines were given on time

NCAS

May 2005 to July 2011

Mail Clerk

Assisted claims and customer service representatives with solving issues with the insured

and the providers

Made outgoing calls to the providers and the insured to update them on a claim status

Updated W-9’s

Pulled and resent electronic claims

First Contact

June 2001 to December 2004

Customer Service Rep

Answered inbound calls averaging a 150 calls a day

Took customer payments for their electric bills, made payment arrangements

Issued reconnects and disconnects

Education

West Mecklenburg High School

1992

Diploma

Charlotte, N C

References:

Available upon request

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