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Customer Service Manager

Suwanee, Georgia, 30024, United States
February 18, 2018

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Stephanie Smith

**** ********* *** **

Suwanee, Ga 30024

Phone: 404.***.****


Core Competencies

YARDI, MRI, RentRoll, Salesforce, PropertyWare, PropertyBoss, BlueMoon, LeaseHawk; Sustained Occupancy and Income; Implemented Successful Marketing Goals; Aggressive Income Collections; Vendor Management; Profit and Loss Management; Conducting Property Evaluations; Fair Housing

Professional Experience

THR Property/Invitation Homes, a Blackstone Company

Portfolio Operations Director August 2013 Present

Managed daily operations of 522 assigned properties.

Customer Service and resident retention.

Maintain resident delinquency with collections at 5%.

Met or Exceeded monthly KPI’s

Excalibur Home Management

Property Manager February 2012 August 2013

Owner/Investor Relations, Leasing, Tenant Relations, Property Inspections.

Process Vendor Invoicing and Tenant Collections

Audubon Communities

Property Manager October 2009 February 2012

Successfully managed communities ranging from 100- 300 units in Metro Atlanta.

Directed and coordinated all duties for a $2 Million portfolio.

Managed staff of 8 and monitored employee activities to ensure that all are delivering a consistent level of service.

Primary duties included building operations, customer service, and financial budget reporting.

Spearheaded the completion of a minor renovation including architectural and landscape improvements.

Laramar Group

Assistant Manager April 2006 October 2009

Assisted in the management of an upscale 240-unit community in Marietta, GA excelling in accounting and collecting.

Research and resolved non-routine residential issues, coordinated contracted services, and communicated with residents.

Conducted daily inspections and took action to confirm maintenance standards were met or exceeded.

Planned and led execution of online advertising campaign that increased traffic and resident referrals.

Arcon Construction Group

Business Manager June 2000 March 2008

Performed all financial management duties. Provided Invoices for work completion. Controlled all business assets.

Managed and performed quality assurance duties with sub-contractors on daily turn-key projects for conventional and Housing Authority make-ready units, and Single Family Renovations

Assure Subcontractors execute planned work activities in a timely manner, and they are consistent with the quality assurance requirements

Review documentations and Physical Inspection Phase of the work flow progress

Coordinate scheduling of work order requests and change orders.

Educational History:

Georgia Real Estate Sales Pre-License, Barney Fletcher Schools, 2012

Business Administration Major, Harold Washington College, Chicago, IL.

High School Diploma, Gordon S. Hubbard, Chicago, IL.

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