Customer Service Manager
Resume:
Stephanie Smith
Suwanee, Ga 30024
Phone: 404-***-****
E-mail: ************@*****.***
Core Competencies
YARDI, MRI, RentRoll, Salesforce, PropertyWare, PropertyBoss, BlueMoon, LeaseHawk; Sustained Occupancy and Income; Implemented Successful Marketing Goals; Aggressive Income Collections; Vendor Management; Profit and Loss Management; Conducting Property Evaluations; Fair Housing
Professional Experience
THR Property/Invitation Homes, a Blackstone Company
Portfolio Operations Director August 2013 Present
Managed daily operations of 522 assigned properties.
Customer Service and resident retention.
Maintain resident delinquency with collections at 5%.
Met or Exceeded monthly KPI’s
Excalibur Home Management
Property Manager February 2012 August 2013
Owner/Investor Relations, Leasing, Tenant Relations, Property Inspections.
Process Vendor Invoicing and Tenant Collections
Audubon Communities
Property Manager October 2009 February 2012
Successfully managed communities ranging from 100- 300 units in Metro Atlanta.
Directed and coordinated all duties for a $2 Million portfolio.
Managed staff of 8 and monitored employee activities to ensure that all are delivering a consistent level of service.
Primary duties included building operations, customer service, and financial budget reporting.
Spearheaded the completion of a minor renovation including architectural and landscape improvements.
Laramar Group
Assistant Manager April 2006 October 2009
Assisted in the management of an upscale 240-unit community in Marietta, GA excelling in accounting and collecting.
Research and resolved non-routine residential issues, coordinated contracted services, and communicated with residents.
Conducted daily inspections and took action to confirm maintenance standards were met or exceeded.
Planned and led execution of online advertising campaign that increased traffic and resident referrals.
Arcon Construction Group
Business Manager June 2000 March 2008
Performed all financial management duties. Provided Invoices for work completion. Controlled all business assets.
Managed and performed quality assurance duties with sub-contractors on daily turn-key projects for conventional and Housing Authority make-ready units, and Single Family Renovations
Assure Subcontractors execute planned work activities in a timely manner, and they are consistent with the quality assurance requirements
Review documentations and Physical Inspection Phase of the work flow progress
Coordinate scheduling of work order requests and change orders.
Educational History:
Georgia Real Estate Sales Pre-License, Barney Fletcher Schools, 2012
Business Administration Major, Harold Washington College, Chicago, IL.
High School Diploma, Gordon S. Hubbard, Chicago, IL.
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