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Customer Service Manager

Hartford, Connecticut, United States
February 18, 2018

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Kenneth Wilson



Computer Science major at Johnson C. Smith University

Graduated: May, 2016

Special Skills & Qualifications

Microsoft Office, C#, Java, JavaScript, Visual Basic, QT Spim, MYSQL, Ruby, Linux/Unix, HTML5, PHP, CSS3, Gulp, OracleDB, DB2, Bootstrap, Sass, Python


Convergys, Charlotte, NC 11/2016 – 07/17

BBWC Sales Advisor

New Customer sales call center

Customer service

Data Entry

Community Voter Project, Charlotte, NC

Lead Field Manager 05/2016 – 11/2016

Successfully registered over 22,000 voters (1,160 personally)since May of 2016

Train new canvassers to become proficient at ….

Providing pointers, tools and feedback to support canvasser team success

Trained and development more than a half-dozen core canvassers who were promoted to field manager

Performed managerial tasks including managed timesheets, work distribution and collect data sheets

Software Development Projects/Computer Science Relevant

Created and maintained a local website in which fellow peers are able to search scholarships and grants to allow more options finically.

The project above used HTML files for user login and input/output, JavaScript and PHP for dynamic flexibility, and a simple XAMPP/Apache server that took user statements via MYSQL, finally CSS for styling.

Developed a database that replicated a small business that held 3 tables with 25 values or customer information for peer review and use.

The project uses a DB2 database with functions to: average, sum, and calculate an employee income. The views contain various combinations of join statements to make the information relevant.


Enrolled in Revature and Software Guild coding boot-camps.

Studying for A+ certification.

GitHub Account:

Creating eclipse projects using apache or Wildfly servers, using servlets and session bean when necessary. (dynamic, EJB, and Enterprise projects)

Creating interacting websites and databases using Oracle 12g enterprise edition.

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