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Administrative Assistant

Ottawa, Ontario, Canada
February 17, 2018

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Jennifer Oakley

**** ******* ***** #*


Ottawa, Ontario

K1V 9N4

Qualification Summary

Strong time management and prioritization skills, a self starter with the ability to work on multiple projects simultaneously. Excellent troubleshooting skills and critical thinking skills. Ability to provide a valuable link between customers/guests and the company.

On the job experience:

Administrative Assistant

Surgeson Carson Associates Inc (October 2017-January 2018)

-Perform clerical, organizational tasks, and support to Estate Coordinators, Trustees and clients in a fast paced environment.

-Develop and maintain current knowledge of statutory regulations and practices pertaining to bankruptcy and Insolvency.

-Participates as part of a client focused team striving for continuous improvement and excellence in customer service.

-Organize, coordinate, schedule meetings and book meeting space for colleagues and superiors.

-Utilize database, prepare documents and reports to complete initial filing with the Office of the Superintendent of Bankruptcy.

-Process and review proofs of claim, proxies, voting letters and estate accounts.

-Prepare and process client banking, including deposits and other functions in accordance with the Bankruptcy and Insolvency Act.

- Maintain records and filing in accordance with operational standards.

Medical Receptionist

Dr. Bernstein Diet & Health Clinics (October 2012-October 2017)

-Greet patients in a welcoming and professional manner

-Schedule consultations.

-Booking doctor’s appointments.

-Preparing charts, files, consultations packages and daily cards for new and restart patients.

-File and maintain patient cards/charts completely and accurately.

-Receive and process payments from patients for products and services and following up with outstanding payments.

-Accurately complete financial spreadsheets.

- Prepare and process Ministry of Health billings.

-Complete daily cash balances/reconciliation.

-Complete data entry in a timely and accurate manner.

Receptionist /Administrator

New Edinburgh Square (June 2011-October 2012)

-Produces written materials, such as letters, emails, and other correspondence, in a timely, error- free manner.

-Manages access to all company managers (ei. General Manager, Director of Care) by screening calls and visitors to determine appropriate course of action.

-Serve as primary contact/liaison to both internal and external associates.

-Organizes and prioritizes large volumes of information and anticipates/points out possible areas of concern.

-Excellent level communication skills, written, verbal and via telephone. Ensure positive guest experience during arrival.

-Maintain intuitive filing system for resident files. Handle confidential and non-routine information.

Resident Service Attendant

New Edinburgh Square (Nov. 2009-2011)

-Responsibly for the appearance and cleanliness of approximately 17 rooms a day.

-Responds to residents requests such as delivery of housekeeping supplies in a timely and efficient manner. Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

Eagle Eye Embroidery (summer of 1998)

Administrative support -Customer Service - Phone Support


Algonquin College Certification in Excel, Word, PowerPoint, Outlook and Access

CDI College- Certification as a Personal Support worker.

Riverside Secondary School – GED- 2000-2004

Technical skills

Microsoft Office Suite including Word, Excel & PowerPoint & Uberbase IPS

Reference upon request

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