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Customer Service Microsoft Office

United States
February 17, 2018

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Andrea White

Support Coordinator - Palco

El Dorado, AR 71730 - 870-***-****

Experienced technical support professional with excellent customer service skills. Extensive experience in troubleshooting a variety of complex issues provide for strong critical thinking abilities.


Support Coordinator

Palco - Little Rock, AR - June 2016 to Present

Meet with participants in their homes regularly and in accordance with established timelines

•Record scheduled visits in Microsoft Outlook according to company guidelines

•Educate and mentor participants on their rights, responsibilities, and risks in the SDSB program; monitorand evaluate their ability to undertake and perform their role in the SDSB program.

•Use a person-centered approach in all interactions with participants • Thoroughly and accurately documentvisits with participants using professional and detailed language

•Log events and run reports electronically

•Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits andresponding to company emails and calls

•Keep participant information confidential and abide by HIPAA privacy practices

•Run and monitor additional reports

•Serve as mentor to other supports coordinators


L.E.A Tees - El Dorado, AR - August 2004 to Present

Prepare price quotes and invoices

●Order inventory

●Receive and process orders

●Design, print, and press

●Answer and make calls to vendors, and clients

●Maintain accounts receivable and payable

Support Center Agent

Murphy USA - El Dorado, AR - September 2008 to January 2016

Act as on call supervisor to ensure that tickets are prioritized and resolved in an efficient manner

●Communicate high priority issues to field management and support center management

●Educate field management team on the Support Center ticket procedures

●Research and resolve issues in an accurate and efficient manner

●Train, develop, and mentor new support center agents

●Assist candidates with password resets within the Portal and Brass ring

●Assist new employees with logging in for the first time

●Provide system support to store level personnel, other departments, and vendors

●Create Power point presentations for new hire training

Assist, Superior Senior Care

Medicaid - El Dorado, AR - October 2006 to September 2008

Prepare caregiver payroll, bill Medicaid, ● Answer phones

●General office: filing, faxing, copying.



●Communication - Deal with internal and external customers at all levels via telephone and email, to ensuresuccessful communication via actively listening and probing questions.

●Problem solving - Resolve in-depth queries in a methodical manner independently and with internal andexternal business partners to find appropriate resolutions, efficiencies level of quality.

●Team Player - Enjoy sharing knowledge and encouraging development of others to achieve specific teamgoals.

●Planning and organizing - Refined planning and organizational skills that balance work, team support andad-hoc responsibilities in a timely and professional manner.

●Systems knowledge -: Microsoft Office, Brass ring, Service Channel

Telephone aptitude, 10-key by touch

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