Andrea White
Support Coordinator - Palco
El Dorado, AR 71730
ac4ije@r.postjobfree.com - 870-***-****
Experienced technical support professional with excellent customer service skills. Extensive experience in troubleshooting a variety of complex issues provide for strong critical thinking abilities.
WORK EXPERIENCE
Support Coordinator
Palco - Little Rock, AR - June 2016 to Present
Meet with participants in their homes regularly and in accordance with established timelines
•Record scheduled visits in Microsoft Outlook according to company guidelines
•Educate and mentor participants on their rights, responsibilities, and risks in the SDSB program; monitorand evaluate their ability to undertake and perform their role in the SDSB program.
•Use a person-centered approach in all interactions with participants • Thoroughly and accurately documentvisits with participants using professional and detailed language
•Log events and run reports electronically
•Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits andresponding to company emails and calls
•Keep participant information confidential and abide by HIPAA privacy practices
•Run and monitor additional reports
•Serve as mentor to other supports coordinators
Owner/Operator
L.E.A Tees - El Dorado, AR - August 2004 to Present
Prepare price quotes and invoices
●Order inventory
●Receive and process orders
●Design, print, and press
●Answer and make calls to vendors, and clients
●Maintain accounts receivable and payable
Support Center Agent
Murphy USA - El Dorado, AR - September 2008 to January 2016
Act as on call supervisor to ensure that tickets are prioritized and resolved in an efficient manner
●Communicate high priority issues to field management and support center management
●Educate field management team on the Support Center ticket procedures
●Research and resolve issues in an accurate and efficient manner
●Train, develop, and mentor new support center agents
●Assist candidates with password resets within the Portal and Brass ring
●Assist new employees with logging in for the first time
●Provide system support to store level personnel, other departments, and vendors
●Create Power point presentations for new hire training
Assist, Superior Senior Care
Medicaid - El Dorado, AR - October 2006 to September 2008
Prepare caregiver payroll, bill Medicaid, ● Answer phones
●General office: filing, faxing, copying.
ADDITIONAL INFORMATION
SKILLS
●Communication - Deal with internal and external customers at all levels via telephone and email, to ensuresuccessful communication via actively listening and probing questions.
●Problem solving - Resolve in-depth queries in a methodical manner independently and with internal andexternal business partners to find appropriate resolutions, efficiencies level of quality.
●Team Player - Enjoy sharing knowledge and encouraging development of others to achieve specific teamgoals.
●Planning and organizing - Refined planning and organizational skills that balance work, team support andad-hoc responsibilities in a timely and professional manner.
●Systems knowledge -: Microsoft Office, Brass ring, Service Channel
Telephone aptitude, 10-key by touch