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Project Manager-customer service

Alpharetta, Georgia, United States
February 17, 2018

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Professional Summary

A PMP certified, versatile and self-directed Program Manager having more than 11+ years of Project/Program management experience and a proven track record of successfully launching, managing and releasing large scale projects. A problem solver with excellent know how on budget management and integration management, seeking to contribute my skills to the growth of a company holding high morals and showing recognition to its employees.

Key Skills and Strengths include:

•Ability to work in deadline-driven, complex and demanding situations

•Proficient in handling and leading cross-functional programs

•Ability to foresee complex project issues and think creatively regarding the probable solutions

•Ability to measure project deliverables on standards of quality and completeness

•Ability to make strong, wise decisions based on facts

•Ability to allocate resources based on their areas of expertise

•Excellent budget management and cost-controlling skills


•Certified Project Manager Professional (PMP)

•SAP Re-Platforming

•Managed Services

•ITIL Certified


•Cross Functional Project Management

•Team Leadership

•Risk Management


•Project Stakeholder Management

•Cloud Infrastructure

•Program Management

•Network Infrastructure

Work History


Sr. Program Manager VMware Apr 2017 to Present

•Fully Responsible for integration program between Dell EMC and VMware AirWatch

•Maintained full responsibility for the management of R&D programs and processes including SDLC.

•Successfully Worked with stakeholders to evaluate and drive process improvement projects.

•Lead cross functional teams on strategic programs to evolve the Readiness launch framework for launches focused on SaaS and Solutions

•Program management including ability to create project plans, resource alignment, coordination of activities, and transparent communication of project status and risk.

•Effectively Managed the PMO governance forums for executive reporting on launch readiness.

•Managed Bug/Issue tracking for multiple client projects, risk management prioritisation of resolutions across product teams in R&D.

Program Manager “Global Role” Jan 2012 – Apr 2017

•Successfully managed complex IT Programs within DellEMC PMO services portfolio.

•Managed large scale network and IT infrastructure programs impacting hundreds of users with implementation teams spread across the world.

•Effectively managed Data Centre Migrations, Virtualisation, Networking and Upgrade projects.

•Planned and Executed Project Management activities, Accountable for resources allocation

•Planned Design and Implementation activities for SAP applications

•Defined project scope, goals and deliverable that support business goals in Collaboration with senior management and stakeholder

•Utilized both on-and off-shore models to lead SAP resources to perform implementation and migration activities for different SAP modules.

•Managed creative projects from concept to completion while managing outside vendors, consistently met deadlines and requirements for all project activities

•Supervised and provided direction for vendors regarding project activities

•Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work

Top Projects

•Mercedes Benz Re-Platforming program

•SAP Re-Platforming and Disaster Recovery “Ministry of Oil and Gas UAE”

•Department of Home Affairs South Africa

•Department of Transportation South Africa

•Central Bank of Kuwait

•Cable and Wireless UK

Orange Business Service

Project Manager June 2006 – Jan 2012

•Remote Project Management

•Directed all phases of projects, from initiation to closure

•Implemented a set of comprehensive tracking processes to monitor Projects performance

•Supervised the work of 3 team members, offering constructive feedback on their work performance

•Defined clear targets and objectives and communicated them to other team members

•Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions

•Acquired resources and coordinated the efforts of team members and customer contacts in order to deliver projects according to plan

•Quality management, definition of quality standards and quality control procedures

•Project reporting to senior management and external reporting to clients

•Ensured System availability according to agreed SLA

•Successfully Managed Multiple network implementation projects

Top Projects

•Nokia Siemens Network Migration

•Japanese Tobacco International WAN Modernization

Egypt Cyber Center

Project Coordinator April 2005 – June 2006

•Create and execute project work plans and revise as appropriate to meet changing needs and requirements.

•Identifies resources needed and assigns individual responsibilities.

•Effectively applies project management methodology and enforces project standards.

• Create related project documentation.

•Manages day-to-day operational aspects and scope.


Arab Academy for Science and Technology - Summer 2004

Bachelor of Engineering in Electronics and Communication

Graduation Project

Digital Frequency Modulation (FM) Receiver


•PMP Certified

•ITIL Certified

•VMware certified associate

•Airwatch certified associate

•Time Management

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