Customer Service Safety Officer

SUMMARY

SKILLS

WORK EXPERIENCE

EDUCATION AND TRAINING

ACCOMPLISHMENTS

BRIAN T. BOWMAN

** **** ***** *****, *********, MD 21401 H: 410-***-**** C: 410-***-**** **.*******@*****.***

Professional Houseperson with strong organizational and multi-tasking skill, as well as superior time and management capabilities. Exceptional interpersonal and communication skills with a hard-working nature. Proficient in exceeding guest and management expectations while performing assigned tasks with little oversight. Seeking Full-Time Employment with Benefits. Supplies Replenishment

Repair and Maintenance

Laundry Management

Cart Replenishment

Inventory Oversight

Bellman Assistance

Event Assistance

Cleaning and Sanitization

Errand-running

Safe Work Procedures

Complaint Handling

07/2017 to Current GUEST ENVIRONMENT EXPERT/HOUSE MAN/LAUNDRY Residence Inn by Marriott Annapolis - Annapolis, MD Greet guest as they check into their rooms and assist them with the check in Process. Provide guests with the information that they need regarding the hotel services and facilities. Transport and Clean dirty linen/laundry to wash area and pick up clean linen and distribute to housekeepers. Replenish the room attendant carts with supplies. Sweep and mop floors, corridors, stairwells, lobbies and reception areas. Set up, and clean and maintain events for meetings, weddings receptions and parties. Restroom detailing and exterior cleaning. 06/2003 to 05/2017 PUBLIC SAFETY OFFICER

ST. JOHNS COLLEGE - Annapolis, MD

Customer service experience as related to resolving complaints, inquiries and other issues that occur on a daily basis to find solutions for students, staff and the general public. Operated and enforce systems of Personnel identification and access control. Conduct security and safety patrols. Responded to occurrences such as alarms, security alerts. Summons medical assistance and provided emergency care, as appropriate, for individuals who are injured or become ill on the property. Wrote detailed Operations and Incident Reports. Reconciles sign/out records and property with each shift and maintained a copy of the inventory. Identify and report security and safety violations. Help to resolved issues for students with special needs and solving inquiries. 1977 High School Diploma: ACADEMIC

ANNAPOLIS SR. HIGH SCHOOL - Annapolis, Maryland, U.S.A. Received Certificate of Appreciation in Recognition of valuable contribution to the Annapolis Residence Inn on September 15, 2017.

Contact this candidate