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Customer Service Manager

Raleigh, North Carolina, United States
February 17, 2018

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Kam Williams


*** ******* ** * Hillsborough NC 27278 * 919-***-**** * Objective:

I aspire to become a integral part of a dynamic team. I would like to use my fourteen years in the telecommunications industry to expand beyond being a technician. I desire to use the skills from working as a team in the technical field and expand into to other industries. PROFESSIONAL PROFILE:

• Dynamic individual employing more than 14 years of accomplishment in the ever changing telecommunications industry

• Dedicated to excellence, service, and building and maintaining quality relationships

• Detail oriented and time sensitive, able to meet deadlines within some constraints

• Open-minded, passionate about learning, energetic and eager to meet new challenges Skills:

• Customer Service • Written Communication • Safety Inspection

• Team Leader • Quick Software Study • Quality Inspection

• Data Analyst • Wire Installation • Management

• Oral Communication • Heavy Equip Operations • Use of Mac's and PC Experience:

Company Title Dates

NC Dreamhouse Properties, LLC (2 yrs)Project Manager Nov 2015 - present AT&T (14 yrs)OPT/Service Technician May 2000 - May 2014 Chevron (9 mths) Manager 1998 - 1999

Professional Background:

• Project Management

Work with investors to purchase properties. Give advice on property repairs, Create budgets for projects. Coordinate with sub-contractors and business owners.

• Technician

Blue print/print reading and re-designing. Use of blow torches. Kam Williams

Install and Repair telcomm networks, business and residential. Trouble shooting using digital meters and complex software. Works with other technicians. Splice and place copper and fiber-optic cables


The Art Institute 2013

Diploma, Southern High School, Durham, NC 1991-1995 Certificate, Basic Electronics, Georgia State University, Atlanta, March, 2002 Certificate, PC, Software Hardware & Networking Basics, Bellsouth Univ July, 2004 Certificate, Electronics, Wake Tech, Raleigh, NC November, 2008 Certificate, Data Communications and Networks, Applied Prof. Training, Inc Sept, 2010

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