IT Professional

Robert D. Woody

**** ******* **., ***********, ** 30506 678-***-**** *************@***.***

IT Professional

Motivated and driven IT professional seeking to apply strong customer service skills, extensive troubleshooting abilities, and advanced level technical knowledge to a position within your organization. Skilled in providing full attention and devotion to all tasks, while utilizing excellent time management, meticulous attention to detail, and impeccable organization skills. Able to provide superior internal and external customer service by empathizing with users and diffusing stressful situations. Areas of skill and expertise include:

Staff Management – Employee Onboarding – Team Building– Information Security

Training/ Professional Development – Policy/Procedure Creation – Budget Management – Project Management

PROFESSIONAL EXPERIENCE

Northeast GA Health Systems – Gainesville, GA

Manager Technology Training Department May 2016-Present

Lead the day-to-day operations for the Technology Training Department managing 12 team members. Manage the creation, deployment and recording of both Clinical and Technical training for an organization of over 8500 employees. Planned and organized for the training needs of the organization and ensured proper training was offered and provided. Evaluate the daily tasks and prioritized tickets handled by staff resulting in customer and patient satisfaction. Plan organizational projects and provide guidance and follow up on assigned tasks.

Manage SuccessFactors LMS administrators/instructional design educators and ensure stable learning environment for the organization.

Manage Media Services technicians and ensure organization needs are met in a timely fashion using the latest technology.

Coordinate contracts with Vendors for the purchase of training materials, learning system renewal and maintenance and A/V equipment.

Participate in Quest activities to ensure standard work and lean processes are implemented and followed by staff.

Mentor staff in their growth and development and provide support to ensure staff engagement.

Perform yearly staff evaluations and provide feedback on strengths and areas for improvement.

Responsible for recruiting of staff for open positions

Desktop Analyst Team Lead October 2007-May 2016

Lead the day-to-day operations for a Desktop Support Team of 15 technicians and maintain over 6000 devices and 7000 users. Manage the monthly PC refresh process for 6000 PC’s including 85 off sight locations. Track assets and present data to ensure an accurate inventory of equipment is maintained. Evaluate the daily tasks and prioritized tickets handled by technicians resulting in customer and patient satisfaction. Plan organizational projects and provide guidance and follow up on assigned tasks.

Participated on a team that eliminated the lease program with Dell resulting in a savings of $75K annually

Assisted in the development of plans to implement an upgrade of the Hospital EMR to over 5000 devices

Coordinated process changes for imaging workstations providing for greater efficiency and productivity

Systematically identified and resolved programming errors within our radiology software package resulting in improved work flow for the staff and Physicians

Managed the imaging and deployment of 500 PC’s for a new wing addition adding 500,000 sq.ft

Spearheaded the coordination of a computer equipment deployment of 200 devices in 10 locations

Directed the move of 500 users from 12 different sites to one central location with minimal downtime and interruption to work flow

Create OU’s, policies, etc. in AD for management of PC’s on the domain

Serve as System Administrator and subject matter expert on Symantec Ghost, SMP, Unidesk, Computrace and McAfee Endpoint Encryption applications

Plan and support virtualization of desktops and applications using Unidesk and Citrix Xendesktop.

Build and deploy printers via print server and manage print drivers loaded on server

Use of SCCM in deploying applications and imaging

Support of Mac OS for Media Services department

EDUCATION

Baker Center for Graduate Studies/Baker College – Flint, MI

Master of Science, Information Systems September 2015

Bachelor of Computer Science, Computer Science September 2006

TECHNICAL SKILLS

Microsoft Office Suite: Access, Excel, PowerPoint, Word, SharePoint

Malware/Antivirus Detection/Removal: Malwarebytes, Combofix, McAfee Security

Network Troubleshooting/Connectivity: Infoblox, Ringmaster

Active Directory: Group policies, User Setup/Management, and Printer Management

Desktop Virtualization: Unidesk Certified. Support of Xendesk environment via desktop builds and app layer building.

Device Encryption: McAfee EPO Console

Device Tracking/Remote Disabling: Computrace

HDD Destruction and Chain of Custody: Record-keeping

Data Recovery: R-Studio

Penetration Testing: Kali Linux

Desktop Imaging: Altiris, Ghost and SCCM

Telcom: Configuration of Avaya phones and connecting to network

Moible Device Support: Configure Android and Apple devices for connection to corporate email and applications.

Tablet Support: Support iPads for the use of corporate applications.

Network Infrastructure: Supporte device connection to the network by connecting data drops to switch equipment located in data closets. Trouble shoot connectivity issues be tracing connections.

OS Support: Windows 7, 10, Mac OS.

LMS SuccessFactors

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