**** * ****** *****, ********, Oklahoma 73005 (C) 405-***-**** firstname.lastname@example.org Exceptional leader talented at Customer Service, Communication and Computer Skills. Technically-savvy with outstanding relationship building, training and presentation skills. Excellent at juggling multiple tasks and working under pressure. Experienced and professional with strong leadership and relationship-building skills. Customer service
Works well with o
Cashier 08/2017 to Current
Wichita Tribal Smoke Shop – Hinton, Oklahoma
Trained new cashiers on procedures, customer service and sales techniques. Directed customers to store locations.
Received customer payments.
Greeted customers promptly.
Described products and services in detail.
Assisted customers in selecting items based on needs. Collected and stored coupons.
Processed customer returns.
Operated a cash register for cash and credit card transactions. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Welcomed customers into the store and helped them locate items. Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Worked with the management team to implement the proper division of responsibilities. Supervised and directed all merchandise and shipment processing. Answered customer telephone calls promptly and in an appropriate manner. Security Guard 05/2016 to 08/2017
Sugar Creek Casino – Hinton, OK
Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance and departure of vendors and visitors. Warned offenders about rule infractions and violations and verbally evicted violators from premises. Denied entrance to the building to unauthorized persons. Noted and followed up on any unusual behavior.
Responded to calls in both routine and emergency situations. Patrolled commercial property and the associated parking lot. Directed guests around the building and answered questions regarding accessibility. Answered calls received over the radio.
Verified fills and jackpots.
High School Diploma: 2009
Anadarko High School - Anadarko, OK
Computers: Computer Basics 2012
Caddo Kiowa Technology Center - Fort Cobb, OK