Rahim Manji

Telephone: +1-780-***-****

Email: ac4ifw@r.postjobfree.com

IT Administrator

Experienced IT Administrator with 10+ years of demonstrated expertise in setting up and supporting physical and virtual servers and computers, and providing technical support. Strong communication and interpersonal skills that help develop a rapport with clients and allow effective interaction with a diversity of users. Adapt quickly to changing responsibilities and circumstances, and consistently deliver exceptional results. Seeking a challenging IT Administrator role that requires excellent technical, analytical, and interpersonal skills.

Technical Skills & Certifications

IT Certifications

Microsoft Certified Professional (MCP)

CompTIA A+ (IT Technician)

CompTIA Server+

Microsoft Certified Technology Specialist (MCTS) – Windows Vista

Microsoft Certified Technology Specialist (MCTS) – Windows Server 2008 Active Directory

Working on VCA and VCP 6.0

Sophos Certified Engineer

Sophos Certified Sales Consultant

Technical Skills

Virtualization Software

VMWare

ovCenter 4.1 / 5.1 / 5.5 / 6.0 / 6.5

oESX Server 4.1 / 5.1 / 5.5 / 6.0 / 6.5

oVSAN 5.5/6.0

oVROPS 5.5 / 6.0 / 6.5

HyperV 4.0 / 5.0 (Windows Server 2012 / 2012 R2)

VEEAM

Operating Systems

ESX Server 4.1 / 5.1 / 5.5 / 6.0

Windows XP / 7 / 8 / 10

Windows Server 2003 / 2008 / 2012

Mac Snow Leopard, Mac OSX Lion

Ubuntu (Linux)

Network Types and Networking Applications

VMWare Networking

LAN, WAN, WLAN

Sonicwall(VPN)

Remote User Support Tools

Virtual Network Computing (VNC), LogMeIn, WebEx

LANDesk

Diagnostic Tools

Winternals 2003 / 2007

Ultimate Book CD (UBCD)

Bart’s PE

GPart

HP Sim, IBM Director, ILO, IMM

Microsoft Applications

Exchange 2007-2013

Office 2003-2013

Visio

Security

Trend Micro, Kaspersky, Symantec, AVG, McAfee, Sophos

Backup Software

VEEAM

Backup Exec, Yosemite, Symantec

Accounting Software

Intuit QuickBooks, Simply Accounting by Sage

Other Applications

BlackBerry applications, BES, MDM

Apple device applications

Cisco and UPS administration hardware

Symantec Ghost Imaging Software

AutoDesk, AutoTask, AutoCad

Application Development

HTML, C, C++, SQL, Visual Studio

Professional Experience

ESX Server Analyst, ESX Operations, CNRL via Compugen, Calgary, AB May – July.2017

Manage day-to-day VMWare operations and perform technical troubleshooting.

Successfully completed the following projects:

oBuilt and configured ESXi hosts for new SCADA and VDI environments.

oUpgraded ESXi hosts from 5.5 and 6.0 to 6.5.

oPerformed firmware upgrades and patching on ESXi hosts.

oGathered information and generated reports for managing environments using VROPS.

oCreated ESX host profiles and applied the profiles to all hosts for consistency.

oDocumented procedures for host builds, patching, and other tasks for the benefit of the team.

Systems Analyst, Wintel Operations, Suncor Energy, Calgary, AB Nov.2012 – June.2016

Implement projects and provide day-to-day support for a wide range of technologies in a globally distributed team of systems analysts. Coordinate across geographically disparate Suncor teams, management, and external vendors for scheduling and implementation of all work.

VMWare:

oManage day-to-day VMWare operations and perform technical troubleshooting.P2V and V2V

oSuccessfully completed the following projects:

Built VSAN 5.5/6/0 servers.

Upgraded ESX hosts from 4.1 and 5.1 to 5.5.to 6.0

Installed and configured vCenter 6.0 on Server 2012.

Setup and configured a vCenter 5.5and 6.0 appliance in a standalone VSAN environment and in an isolated Disaster Recovery bubble.

Security:

oDiagnose McAfee and Trend virus scan issues and Isilon scan issues.

oSuccessfully completed the following projects:

Led a team of 3 other systems analysts on a project to implement a company-wide upgrade McAfee EPO from 4.5.5 to 4.6.6.

Install and configure EPO console and agents.

Automated EPO tasks to perform upgrades, updates, and reporting.

Configured Trend Office Scan 10.6 and tested Trend Deep Security for ESX VMWare environments.

Installed and configured SMEX 11.0 (Scan Mail for Exchange) on all Exchange Servers with SQL Always-on clustering services and Microsoft clustering services.

Other Technologies:

oCitrix: Built a Citrix 5.0 server.

oClustering: Manage day-to-day clustering operations, including failover, troubleshooting, and adding cluster disks.

oSCCM: Deploy applications and software, deploy server builds, and perform console troubleshooting.

oSCOM: Deploy, set up, and troubleshoot SCOM agents.

oHardware: Build, maintain, and support server hardware systems using HP Sim, IBM Director, ILO, IMM, and SCCM.

IT Consultant, Payran Systems, Calgary, AB Oct.2014 – May.2015

Worked in a team of six IT consultants to provide on-site and remote IT consulting services to multiple clients across Alberta, including day-to-day IT support as well as project planning and execution.

Provided day-to-day IT support, including:

oCreating OUs, user accounts, permissions, groups, and GPs using AD and Exchange.

oSetting up, managing and maintaining IT hardware and software for desktops, physical and virtual servers (using HyperV), networks, and mobile devices.

oDocumenting all systems for client and IT support team reference.

Planned and/or executed the following projects:

oBuilt a SCADA server, including virtual machines, SQL database, and telephony server.

oBuilt a terminal server farm.

oBuilt a Windows Server 2012 deployment server to capture and deploy images for servers and desktops.

oParticipated in two client office location moves, including moving all networks, servers, desktop, and phones.

oImplemented a disaster recovery system.

IT Administrator, Qualico West Developments, Calgary, AB March.2010 – Aug.2012

Worked in a team of three IT administrators to provide IT administration and support for Qualico’s eight divisions across Calgary and surrounding communities.

Successfully managed, implemented, and/or assisted with the following projects:

oCitrix Xendesktop and Citrix Xenapp implementation and training

oManage Exchange, Symantec Vault, and BES Servers and users

oTesting of HP thin clients for Citrix environment

oInstallation of a new Blade Center S

oSide-by-side migration from VI3.5 to VI4.0 and vSphere ESX 4.1

oVMWare Datacenter implementation. P2V and V2V.

oBlackberry Enterprise Server (BES) implementation and migration of users

oImplementation of LANDesk management suite

oHardware and software setup for several new show homes, including PCs, printers, switches, routers, and UPSs

oiPad and iPhone deployment, training, and support

oFortigate 621B firewall implementation

oDivision-wide new computer migration

oMigration to Minolta multi-function devices

oDomain migration to integrate one of the divisions into the Qualico domain

oImplementation of Spark, an instant messaging tool for internal communication

oCisco wireless network setup to provide wi-fi access in the office

oCredit/debit payment machine setup

oNew file structure design and implementation

oDivision-wide physical office moves

oCorporate-wide upgrade to Microsoft Office 2007

oCorporate-wide migration to Windows 7

oMIKE to PCS network migration

oResearch on electronic fax options for paperless faxing directly from and to network folders

oInvestigation of SMART board and alternate options for boardroom setup

Provided day-to-day support for three Qualico divisions:

oCreate OUs, user accounts, permissions, groups, etc using AD, Exchange, and BES.

oManage and maintain all IT hardware and software for users, servers, and networks.

oManage IT equipment inventory in order to ensure accurate tracking, efficient deployment, and timely recycling of equipment, and avoid unnecessary orders of new equipment.

oOrganized and provided formal user training for a variety of hardware and software.

Coordinated with other IT administrators in Calgary, Edmonton, and Winnipeg where necessary to ensure speedy turnaround of requests and seamless service to end users.

Improved efficiency of IT services by applying excellent organizational and time management skills, combined with a strong work ethic. Also helped streamline IT processes by implementing the new Resolve ticketing system, establishing service level standards, and training IT liaisons in the company.

IT Technician, EnCana Corporation, Christina Lake, AB Jan.2008 –July 2009

Single-handedly provided on-site IT services to users at three of EnCana’s remote site locations.

Provided day-to-day IT support for all three sites:

oBuilt, configured, maintained, upgraded, repaired, and rebuilt desktops, laptops, and servers.

oManage BES, and Symantec Vault Servers and users

oInstalled, configured, maintained, upgraded, and administered networks.

oPerformed virus and malware detection and removal.

oSet up, configured, and repaired hardware, printers, and blackberry devices.

oInstalled and configured hardware and software for computers, servers, networks, and blackberry devices. Troubleshot and resolved hardware and software issues.

oProvided ad hoc user training on hardware and software as required.

oSet up external internet access for contract workers and troubleshot any connection issues.

oSet up and provided backup support for telecommunications equipment and services.

oPerformed regular backups of data for the Clyde Lake site, which was disconnected from the EnCana corporate network and thus not included in the automatic backups.

oCoordinated with technical support staff across different locations where necessary to ensure speedy turnaround of requests and seamless service to end users.

Successfully completed the following IT projects:

oImplemented server upgrades at Christina Lake and Primrose, including Windows Server 2003 domain controller, Windows Server 2003 multipurpose server, and UNIX file server.

oManaged, planned, and implemented new office setups at Christina Lake. Ordered and set up all hardware for these offices, including PCs, printers, IP phones, switches, and UPSs.

oImplemented a new process for managing IT equipment inventory across all three sites in order to ensure accurate tracking, efficient deployment, and timely recycling of equipment, and avoid unnecessary orders of new equipment.

oProvided training for telecom technician on cell phone support and UPS programming.

Improved processes and efficiency of IT services at all three sites by analyzing and challenging the status quo and by applying a strong work ethic. Specifically:

oReduced average setup time for new hires from 2 weeks to 2 days.

oReduced turnaround time for issuing RSA SecurID key fobs from 4 days to 1 day.

oReduced response time on trouble tickets to approximately 4 hours

oReduced turnaround time for setup of external internet access from 1 week to 1-2 days.

oIncreased efficiency of electrical, server, and telecom technicians by organizing the rat’s nest of wires in the server control room.

oReduced frequency of printer breakdowns and maintenance issues by proactively scheduling regular maintenance visits.

Provided lateral and management status updates via twice-monthly status teleconferences, daily safety meetings, daily site status meetings, and weekly status reports.

Informally recognized as “the best IT guy we’ve ever had” at Christina Lake.

IT Technician, Nexxous Computers, Edmonton, AB Feb.2006 – Jan2008

Worked in partnership with the owner of Nexxous Computers to provide on-site, in-home, and remote IT services to clients throughout Edmonton and some other parts of Alberta and Saskatchewan.

Served clients in many different industries, including financial services, energy, technology, construction, entertainment, automotive, and medical.

Built, configured, maintained, upgraded, repaired, and rebuilt desktops, laptops, and servers.

Installed, configured, maintained, upgraded, and administered networks.

Performed virus and malware detection and removal.

Set up, configured, and repaired hardware and printers.

Installed and configured hardware and software for computers, servers, and networks.

Troubleshot and resolved hardware and software issues on computers, servers, and networks.

Automotive & IT Technician, Honda Motor Co., Edmonton, AB Jan2005 –Feb 2006

Reprogrammed vehicle computers.

Diagnosed and repaired problems in vehicles.

Troubleshot hardware and software issues in pocket PCs and tablet PCs.

Educational Background

VMWare VCP 4.1 Training Course, Global Knowledge, Edmonton, AB 2011 – 2011

Network Engineering Technology, Northern Alberta Institute of Technology, Edmonton, AB 2003 – 2005

Red Seal Journeyman Automotive Technician License 2003

Automotive Mechanics, Northern Alberta Institute of Technology, Edmonton, AB 1997 – 1998

Mechanical Engineering, Grant MacEwan Community College, Edmonton, AB 1996 – 1997

Awards: Award for Excellence in Mechanics, Award for Academic Merit

Activities & Community Involvement

Scouts Canada, Edmonton and Calgary, AB 1994 – 2010

Venture Advisor (2001 – 2010): Organize daytrips, activities, meetings, and camps for ventures

Scout Leader (1994 – 2001): Organized meetings and activities for scouts

Awards: Wood Badge One (1999), Queen Venture’s Award (1994), Chief Scout’s Award (1992)

Assistant Technical Director at Front Row Center live theater 2016 - 2018

Sound and Lights Operator and Designer for Front Row Center and Story Book Theater 2016 - 2018

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