To obtain a position in a challenging professional environment that will allow the utilization and
enhancement of organizational, analytical, and management skills.
Nearly two decades of success functioning in fast paced environments, under time constraints,
while meeting the objectives set forth by the company for sales, performance, and service
Gained marketing, management, and leadership skills as a result of extensive application with
multiple Fortune 500 organizations.
Demonstrated ability to solve problems, reach quick and accurate decisions, delegate tasks, and
Helped manage multiple locations simultaneously while ensuring the utilization of team working
principles, maintaining location moral and motivation, and challenging employees to reach their
professional and personal potential.
2008 - Present TNT International Houston, TX
P roactive Agent
Providing exceptional customer to investigate and resolve client requests.
Validation of documents to ensure packages is customs-ready with emphasis on various countries
Prepare commercial invoices, address service changes, and duty & taxes.
Daily quota of 32 cases to open, monitors, update, and resolve.
2006 - 2007 Houston, TX
S hipping and Receiving Representative
Processed incoming shipments in preparation for stocking.
Unpacked items and stocked shelves to setup products and accessories.
Completed additional inventory responsibilities, shipping tasks, and positional training.
Received multiple store preparations certifications, including Star Wars Forklift & Palletized Jack
1993 - 2005 Federal Express Houston, TX
S enior Customer Service Representative
Assured proper execution of all customer service related matters.
Ensured quality customer service work, in addition to performing various administrative
responsibilities, such as seeking supplementary customers.
Executed numerous financial operations, including preparing bank deposits and monitoring
overall monetary stream.
Organized schedules and directed the activities of assigned team members.
832-***-**** linda firstname.lastname@example.org
L inda Ward
1987 - 1993 General Rent-A-Car Houston, TX
S enior Rental Agent
Ensured quality customer service work.
Prepared daily financial reports tabulating opening and closing figures.
Performed assorted administrative duties, monetary, and interactive.
Demonstrated professionalism, enthusiasm, and excellent communication skills.
Assisted customers with vehicle return process in a courteous and expeditious manner.
1987 Ohio State Beauty Academy Lima, Ohio
M anaging Cosmetology License
References are available on request.