Diana G. Miller

**** ***** **** **., ******* Texas 77375 832-***-**** ac4i9z@r.postjobfree.com

Demonstrated success record in the following:

Innovative professional with 15 years’ experience leading cross-functional teams, implementing and overseeing Project and team scheduling.

Setting project goals that are clear, action-oriented, measurable and specific.

Application testing, help desk services capabilities.

Articulate verbal skills.

Optimize project/program delivery and resource utilization.

Execute projects in a strategic and hands on approach.

Leadership skills (communication, problem solving, delegation, customer service and dedication).

Negotiation skills.

Knowledge in Agile, Waterfall methodologies

Knowledge in SDLC

Scrum/Agile

PROFESSIONAL EXPERIENCE

United Airlines – DYSIS 3/2017 – Present

Consultant, Sr. Project Manager

Perform duties as project manager for Flight Operations team to manage all Pilot training and qualification application development projects from concept through implementation.

Manage software module updates to help track Pilots flight history

Serve as a PM in both the Scrum master and waterfall project manager capacity and responsible for high-level prioritization and direction of the team, tracking financial metrics, schedule, manage and prioritize scope on the effort.

Maintain resource capacity for all development and QA resources

Manage budget, resource assignments time management in MS Project Server

Coordinate with Change management for all releases to higher environments

Act as the spokesperson for the system and liaison with the customer, providing capability demonstrations and attending planning meetings that are both technical and operational in nature

Develop a detailed level of effort, create a project plan for the deliverable objective. Track, manage, and adjust the original plan as necessary to ensure success

Provide regular status reports to others involved in the project

Partner with product and business stakeholders to understand the vision and business value for the project while managing expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project control

Collaborates with stakeholders and project teams to decompose requirements into features and user stories that can be understood and approved by members of the development team.

Create Features and User stories in Team Foundation Server (TFS)

Prioritize project backlog

Support day to day activities

Answer ad hoc questions and provide clarification/direction to development and support teams.

Collaborate with project teams to review and approve test plans and test cases.

Lead daily Scrum meetings and take the initiative to organize other necessary meetings.

Lead on and offshore teams through triage calls for defect resolution

Participate in the in-take process to improve prioritization/ranking process for all upcoming projects

Facilitate project tollgates for budgetary and implementation requirements

Handle project retrospectives at the closing of each implemented project

Transwestern Commercial Services, LLC- Lucas Group 3/2016-1/2017

Consultant, Lead PMO Project Manager

Perform duties of both project manager and business analyst while managing day-to-day activities of the development team to ensure each project remains on target

Translate business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options.

Assess and model processes, data flows, and technology to understand the current state, and identify opportunities for improvement.

Manage budget, resource assignments time management in MS Project Server

Responsible for organization and tracking of Corporate Marketing initiatives.

Collaborating with development teams to determine appropriate design and solution.

Creating wireframe requirements

Participate and manage all testing activities.

Create, maintain and track project plans throughout the life of the project.

Proactively manage issues to satisfactory resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate and notify key stakeholders

Document and make transparent all relevant processes and procedures to deliver to the Help desk.

Collaborate with the lead architect, developers, and business executives in order to determine the software's technical direction, system design and implementation plan.

Provide routine status reports to clients and senior management.

Offer leadership, guidance and motivation to developers while resolving internal conflicts.

Conduct development team meetings, troubleshooting technical issues, and facilitate the deployment of software upgrades.

Conduct steering committee meeting to discuss project portfolio, priority and overall resource capacity.

Act as liaison between client, development team and other cross functional teams to communicate progress of project implementation, opened/closed/work in progress task or issues.

Create test plans, and write/execute test cases for Quality Assurance, User Acceptance, Integration and Regression Testing. Identify, track and document related issues.

Perform analysis and system audit with users/stakeholders to determine software modifications and enhancements which are required due to procedural change requests, industry business and regulatory requirements.

Management of Special projects as needed

Lead on and offshore teams through triage calls for defect resolution

Handle project retrospectives at the closing of each implemented project

Reverse Mortgage Solutions, Houston, Texas 1/2014-3/2016

Project Management Office Manager/Sr. Project Manager

Perform duties of both project manager and business analyst while managing day-to-day activities of the development team to ensure each project remains on target

Translate business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options.

Assess and model processes, data flows, and technology to understand the current state, and identify opportunities for improvement.

Provide subject matter expertise to key stakeholders during the concept phase of each project.

Own and drive timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone while identifying and driving resolution of all project issues;

Effectively manage change and risk, partnering with the team to ensure the right decisions are made at the right time, appropriate communication occurs and that plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements as business needs change.

Coordinate and communicate with internal customers as needed to set and manage expectations.

Highlight and resolve issues to ensure an overall excellent experience is met.

Develop and maintain productive working relationship with business partners and systems community.

Manage, guide the design, development, testing and implementation activities for the entire project using structured methods/techniques.

Negotiate with resource teams on availability, commitments, dates and deliverables.

Develop, integrate and coordinate the project scope of work, project schedule and project team.

Project/Program quality assurance/control responsibilities

Act as coach and mentor for team to share knowledge of best practices.

Partner with product and business stakeholders to understand the vision and business value for the project while managing expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project control

Collaborates with stakeholders and project teams to decompose requirements into features and user stories that can be understood and approved by members of the development team.

Create Features and User stories in Team Foundation Server (TFS)

Prioritize project backlog

Support day to day activities and issue triage.

Answer ad hoc questions and provide clarification/direction to development and support teams.

Collaborate with project teams to review and approve test plans and test cases.

Lead daily Scrum meetings and take the initiative to organize other necessary meetings.

RealEC Technologies/LPS, Houston, Texas 7/11 – 12/2013

Release Program Management Manager

Responsible for the planning, design, build, configuration and testing of all software and hardware to create the release package for the delivery of to the designated services.

Managed all aspects of the end to end project release process through project control

Create and execute project/program plans; Revise as appropriate to meet changing needs & requirements

Oversee the planning, execution and deployment according to program priorities, ensuring all functionality is deployed as agreed.

Work closely with Change Management team to successfully deploy changes into the all environments.

Lead on and offshore teams through triage calls for defect resolution

Work closely with all Core Team leads and senior management to continuously improve our project release program scope/processes, business practices, communication and delivery.

Responsible for tracking and directing key project milestones and adjusting project plans and/or resources to meet the needs of customers

Produce, publish and distribute operational reports relating to the development and performance of enhancements.

Develop risk management mitigation (prioritization) when teams are faced with schedule/resource constraints

Participate in the in-take process to improve prioritization/ranking process for all upcoming projects

Communicate program successes, issues, risks, mitigations to senior leadership in weekly steering committee meeting

Obtain sign off for the release package prior to implementation.

Partner with product and business stakeholders to understand the vision and business value for the project while managing expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project control

Collaborates with stakeholders and project teams to decompose requirements into features and user stories that can be understood and approved by members of the development team.

Create Features and User stories in Team Foundation Server (TFS)

Prioritize project backlog

Support day to day activities and issue triage.

Answer ad hoc questions and provide clarification/direction to development and support teams.

Collaborate with project teams to review and approve test plans and test cases.

Lead daily Scrum/core team meetings and take the initiative to organize other necessary meetings.

Handle project retrospectives at the closing of each implemented project

Cornerstone Mortgage Company, Houston, TX 6/09-7/11

Sr. Project Manager/SharePoint Administrator

Partner with business stakeholders to understand the vision and business value for the project while managing expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project control

Collaborates with stakeholders and project teams to decompose requirements into features and user stories that can be understood and approved by members of the development team.

Translate business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options.

Assess and model processes, data flows, and technology to understand the current state, and identify opportunities for improvement.

Create Features and User stories in Team Foundation Server (TFS)

Prioritize project backlog

Answer ad hoc questions and provide clarification/direction to development and support teams.

Lead daily Scrum meetings and take the initiative to organize other necessary meetings.

Facilitated team and client meetings

Effectively communicated relevant project information to superiors in Steering committee meetings.

Successfully engage in multiple initiatives simultaneously

Lead the planning of projects

Delivered engaging, informative, well-organized presentations.

Resolved and/or escalated issues in a timely fashion.

Work with various disciplines to align project goals with corporate strategy

Tracked, managed and resolved project issues

Acted as a liaison between IT and the business

Acted as a disaster recover committee member to implement new and innovative ideas/projects that would contribute to communicating and improving disaster recovery plans to all employees and to ensure the company met all compliance requirements.

Performed duties as SharePoint administrator i.e. support/maintenance, access control change requests

Attend training/seminars for updates and new trends

Research, format, write, and publish department technical newsletter

EDUCATION

Associates of Arts, University of Phoenix, 2011

Real Estate Sales & Finance Degree, Tomball College-Champions School of Real Estate, 2001

Business Administration Diploma, Bradford School of Business, 1993

PMP Certification Prep1 Completed, Ed2go, Currently pursuing Prep2

ACTIVITIES

Former Board Member and Fundraising Chairman, Tomball Athletic Booster Club, 2016

Current Member, Houston SharePoint User Group HSPUG, Houston Texas

TECHNICAL SKILLS

Microsoft Office • Microsoft SharePoint • Windows NT/XP MS Excel • MS Project Server • MS Project • Outlook • MS Vizio • Microsoft Team Foundation Server (TFS) • Remedy (Ticket Tracking System) Support Center (Ticket Tracking System)• Numara Track-it System • VPN • BlitzDocs Collaboration Suite • AS/400 Class Application• Mercury Test Director • Macromedia Dreamweaver MX • Adobe Photoshop • Adobe Contribute • PACS Project Management System • WS FTP Pro• SAP Business Objects • Scrum • Agile •

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