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Project Manager

Columbus, Ohio, United States
February 19, 2018

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(C) 216-***-****


LinkedIn Profile:


Experienced Project Manager with a proven record of delivering complex and multifaceted projects on time. Strong IT and Business skills including Scrum, Requirements Gathering, Software Processes, Product Management, Regression Testing, and Data Analysis.

Certified PMP and Scrum Master, with additional certifications in Project Management.


Senior Analyst, Product Implementation November 2012 - Present

Insight Catastrophe Group (ICG) – Jersey City, NJ

Managing the life cycle of ICG’s Residential Property Insurance products, from initiation to deployment, using various tools like Excel, XML, SQL, VBA, and JIRA among others

Launching more than 20 products that are high impact/high value to ICG in several states such as FL, LA, SC, TX

Leading projects and managing outstanding issues for one of ICG’s biggest clients in Florida

Managing business/functional requirements and testing for new Product Development

Taking projects from original concept through final implementation and release collaborating with internal resources and clients

Communicating daily with diverse stakeholders about critical product changes and releases

High level coordination with software and development teams to ensure delivery of valuable software to clients

Tracking project dependencies and risks, and reporting progress against plans

Developing comprehensive Excel models that contain the Rating Structure of ICG’s clients

Documenting and maintaining project change logs and prioritization queues in Confluence

Using the KANBAN board to track and show where each project resides in the project life cycle

Using debugging and API development tools (Charles and Postman) to view requests and responses

CRG Analyst II/Project Manager October 2009 –November 2012

Progressive Insurance Company – Cleveland, Ohio

Led departmental projects designed to improve overall customer experience, which helped PGR become a leader in the Comparison Rating market

Gathered and documented business requirements based on competitor rate filings (Allstate, State Farm) and programmed changes using a proprietary rates tool called XR

Analyzed business requirements and transferred the same knowledge to the QA & Development team

Facilitated Daily Status Update meetings with other BAs to obtain project updates and make a note of any impediments

Presented Allstate’s results, marketing strategy, and SWOT analysis at colloquiums that were attended by several PGR leaders and managers

Led sign-off meetings with Senior Management and PGR lawyers that involved critical decision making to provide better customer experience

Led Cross-functional meetings with other Subject Matter Experts to discuss Competitor presentations

Tracked and communicated project progress from a task, time, and schedule perspective

Facilitated Requirements Review and Status Update meetings with an off-site Development Team

Managed business/functional requirements and testing for new products and enhancements

Led initiative to improve list of vehicle symbols every year resulting in increased efficiency

Pricing Analyst II

Progressive Insurance Company - Cleveland, Ohio August 2007 – October 2009

Completed complex rate level Indication analyses in Excel, and discussed these with the PMs

Provided input to state Product Managers on potential pricing action

Performed several peer reviews and assisted in the mentoring of newer Pricing Analysts

Research Analyst

SBK-Brooks Investment Corp - Cleveland, Ohio August 2006 – August 2007

Conducted research on Bloomberg to obtain information on municipal bonds

Management Consultant

RNR Consulting - Cleveland, Ohio June 2005 – June 2006

Participated in Management Consulting engagements, defining and refining strategy; in particular focused on processes, procedures and documentation.

Specialized in System Selection, Developing Training Schedules and Manuals, Process Improvement, and Inventory Assessment

Created Visio workflow diagrams on departmental processes from interviews with Subject Matter Experts on various projects

Graduate Teaching Assistant

Dean’s Office, College of Business - Cleveland State University August 2004 – May 2005

Assisted Graduate and Undergraduate students overcome academic difficulties with courses in Finance


The Complete Agile Project Manager January 2018

Client Needs and Software Requirements April 2017

Software Processes and Agile Practices March 2017

Introduction to Software Product Management March 2017

Project Management Professional, PMP June 2015 – June 2018

Certified Scrum Master, CSM July 2014 – July 2017

Masters in Business Administration May 2005

Cleveland State University - Cleveland, Ohio


MS Office - Excel, Word, PowerPoint, Visio, & Outlook

XML, SQL, JIRA, Confluence, Charles (Debugging Tool), Postman, Flowdock

Basic VBA

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