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Management Quality Assurance

Jacksonville, Florida, United States
February 19, 2018

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Manuel Fontánez

***** ******* ******* *****

Jacksonville, Florida, 32246


Veterans Preference Status: Eligible for a 5-point preference in hiring

Citizenship: United States

Availability: Full-Time, Permanent



Special Skills and Certifications


Held DOD Top Secret Clearance (SSBI)

Bilingual (English/Spanish) – Can communicate/read/write in English and Spanish


FEMA Damage Inspector, June 2017 - Present


Inspect property damages after natural/manmade disasters

Law Enforcement, April 2002 – January, 2018

Federal Reserve Bank of Atlanta, Jacksonville Branch

$54,030/Year, 40 Hours/week

Supervisor Name: Sgt Dany Avelino

Okay to Contact this Supervisor: Contact me first

Developed, implemented and maintains Jacksonville Branch Critical Infrastructure Protection plans

Developed, implemented and maintains Jacksonville Branch Business Continuity Plans

Developed, implemented and maintains Jacksonville Branch Hazmat Response plans

Developed, implemented and maintains Jacksonville Branch Evacuation and Shelter in Place Programs

Conduct Vulnerability Assessments and test Security Systems

Developed, implemented and maintains Intelligence Collection/Dissemination programs for the Law Enforcement Department

Liaison between the Federal Reserve Bank and the Joint Terrorism Task Force (JTTF), South East Fusion Center, Jacksonville Sheriff’s Office Intelligence Section, the Duval County’s Emergency Operations Center, and other City, State and Federal Agencies

Law Enforcement Instructor; instructs Building Evacuation, Terrorism Awareness, Counterterrorism, Hazmat Response and Mail Safety for Law Enforcement and General Bank Staff and the Branch as a whole

Supervised, K-9 Unit from November 2008 – December 2009.

Quality Assurance Supervisor, October 1994 - 1998

United States Navy, Shore Intermediate Maintenance Activity Mayport

$34,270.45/Year, 40 Hours/week

Supervisor Name: BTCS Wellborne 904-***-****)

Okay to Contact this Supervisor: Yes

Supervised 15 Quality Assurance Inspectors; evaluated and researched information concerning proper repair procedures; verified and approved work packages.

Submitted Corrections to the Technical Manuals for Boat Handling Equipment and Accommodation Ladders; correcting technical deficiencies to the manuals, thus preventing injury to personnel and/or equipment casualties.

Conducted Maintenance Audits and Research on U.S. Navy Ships to ensure proper maintenance was performed prior to approving repair packages.

Instructed Quality Assurance Inspectors in Quality assurance matters and Weapons/Weight handling systems inspections.

Navy Instructor, instructed Total Quality Leadership (TQL) program to sailors assigned to SIMA Mayport.

Port Operations, October 1991 - 1995

United States Navy, Naval Station Panama Canal

$31,219.20/Year, 40 Hours/week

Supervisor Name: ENS Garmendez (Base Closed 2000)

Okay to Contact this Supervisor: Yes

U.S. Navy representative/liaison for: Republic of Panama Port Authority (PARoP), Panama Canal Commission (PCC), Foreign Embassies/Consulates/Missions requesting berth at U.S. Naval Station Panama Canal

Successfully maintained relationships with the Panama Canal Commission, foreign Navies representatives (Embassies), visiting U.S. and foreign ships, and the Republic of Panama Port Authority

In charge of a six million dollars budget (approximately) and had approval and commitment authority for services within the Panama Canal Commission (PCC) for:

oU.S. Navy ship’s transiting and visiting the Panama Canal

opayment for services to civilian contractor’s (for services and repairs to Port Services service crafts and equipment)

opayment for services to Republic of Panama Port Authority for services, fuel and berthing of U.S. Navy Ships in the cities of Panama City and Colon (plus any other berths within the Republic of Panama)

opayment for services, equipment, parts, fuel and consumables utilized by the Port Services Division

Managed resources across various U.S. Navy Units and continually reassess the goals and ultimate measures of successful completion of tasks. Each payment required the ability to rapidly adapt to changing priorities (Op-tempo, UNITAS, exercises, etc.), transits and port visits by U.S. Navy Ships to Naval Station Panama Canal.

Charged with the security of U.S. Navy and visiting Ships, in addition to Port Operations which consisted of an Operations Building, three seven hundred foot piers and related equipment and the Communications Station

Held various U.S. Navy specialties such as Auxiliary Security Force Platoon Leader, Port Operations Officer, Navy Recruiter (NEC 9585), Landing Signalman Enlisted (LSE), Dock Master and Small Boat Operator (Coxswain), Instructor, Group Paced (NEC 9502)


Master of Science in Criminal Justice (Homeland Security)

Saint Joseph’s University, Philadelphia, Pennsylvania

GPA: 3.65/4.0

Credits Earned: 30 semester hours

Relevant Coursework: Terrorism: Threats and Strategies, Risk Assessment, Homeland Security

Bachelor of Arts in Homeland Security, with Honors May 2011

American Public University System

Charles Town, WV

GPA: 3.81/4.0

Credits Earned: 121 semester hours

Relevant Coursework: Threat Analysis, Emergency Response to Terrorism, Consequence Management, Homeland Defense, Chemical and Biological Defense

Professional Membership

North East Florida Fusion Center Liaison Officer, 2009 – Present

Jacksonville’s Joint Terrorism Task Force (JTTF) Liaison Officer, 2005 - Present

Jacksonville Sheriff’s Office Intelligence and Homeland Security Units Liaison Officer, 2004 – Present

Jacksonville Emergency Operations Center (EOC) representative during EOC Activation, 2004 - Present

International Emergency Managers Association

Florida Intelligence Unit (FIU) liaison, 2004 – 2008

Honors and Awards

Navy and Marine Corps Commendation Medal

Navy and Marine Corps Achievement Medal (4)

Navy Expeditionary Medal (2)

Humanitarian Service Medal

Certificate of Achievement, Federal Management Institute

Certificate of Achievement Department of Homeland Security, FEMA Professional Development Series

Job Related Trainings

FEMA Incident Commander, Planning Section Chief, Liaison Officer Training,

First Responder Training Program (FRTP) Federal Law Enforcement Training Center,

Criminal Intelligence Systems Operating Policies (28CFR Part 23) DOJ/BJA,

Threat Assessment and Management Training Seminar (TAMTS),

Intelligence Officer/Specialist - Florida Public Safety Institute (FPSI),

Anti-Terrorism Intelligence Awareness Training Program, Federal Law Enforcement Training Center,

Event Security Planning for Public Safety Professionals, Rural Domestic Preparedness Consortium,

Prevention and Response to Suicide Bombing Incidents (CWO-0762 / PER-131),

Incident Response to Terrorist Bombings (CWO-0761 / PER-130),

Critical Infrastructure Protection Training Program,

Private Sector Intelligence Liaison Officer Program – Northeast Florida Fusion Center,

Certificate of Training Operational Value of Threat, Risk and Vulnerability Assessment (OpValTRVA) Training – National Domestic Preparedness Coalition,

Certificate in Terrorism Prevention for Law Enforcement Professionals - Institute for Preventive Strategies,

Certificate of Training, Domestic Terrorism - Florida Intelligence Unit,

Certificate of Training, Emergency Response to Terrorism – State of Florida, Bureau of Emergency Medical Services,

Certificate of completion, Emergency Use Authorization – Center for Disease Control (CDC),

Weapons of Mass Destruction Training - Jacksonville FBI,

Biological Weapons Training - Jacksonville FBI,

Regional Joint Criminal & Epidemiology Investigations Workshop – Jacksonville FBI,

Advanced Anti-Terrorism Training - Emergency Preparedness Division, Northeast Florida Regional Council,

Intelligence Led Policing Training - Florida Department of Law Enforcement (FDLE),

Introduction to the Incident Command System (IS100), Law Enforcement, Emergency Management Institute, FEMA,

Exercise Design (IS 139), Emergency Management Institute, FEMA,

ICS for Single Resource and Initial Action Incidents (IS 200), Emergency Management Institute, FEMA,

Principles of Emergency Management (IS 230), Emergency Management Institute, FEMA,

Emergency Planning (IS 235), Emergency Management Institute, FEMA,

Leadership and Influence (IS 240), Emergency Management Institute, FEMA,

Decision Making and Problem Solving (IS 241), Emergency Management Institute, FEMA,

Effective Communication (IS 242.a), Emergency Management Institute, FEMA,

Developing and Managing Volunteers (IS 244), Emergency Management Institute, FEMA,

Basic Instructional Skills (G 265), Emergency Management Institute, FEMA,

Intermediate ICS for Expanding Incidents (ICS 300), Emergency Management Institute, FEMA,

Advanced ICS for Command and General Staff (ICS 400), Emergency Management Institute, FEMA,

Incident Command System Curricula Train the Trainer (L 449), Emergency Management Institute, FEMA,

National Incident Management System (NIMS) an Introduction (ICS 700), Emergency Management Institute, FEMA,

NIMS Intrastate Mutual Aid, an Introduction (IS 706), Emergency Management Institute, FEMA,

National response Plan (NRP), an Introduction (ICS 800), Emergency Management Institute, FEMA

Nuclear/Radiological Incident Annex (IS 836), Emergency Management Institute, FEMA,

Introduction to the National Infrastructure Protection Plan (NIPP) (IS 860), Emergency Management Institute, FEMA,

Completed Police Academy/State Certification, Jacksonville Fl (350 hrs),

Group Paced Instructor (NEC 9520) Naval Submarine Training Center, Charleston SC.

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