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Active Directory Customer Service

Austin, Texas, United States
February 19, 2018

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Gregg Vossler 512-***-**** 1805 Golden Pheasant Dr., Austin, TX 78758


CompTIA A+ certified Help Desk Technician with four years of experience providing software, hardware, client/server and networking support.


• Windows 7/8/10 • Google Apps

• Windows Server 2003/2008/2012 • Office365 / Exchange

• VoIP / Asterisk • Active Directory


• VPN • ShadowProtect


CompTIA A+ Certified Exp. April 08, 2019 Verify Code: 4W4497TG3HRQYT60 Job History:

Help Desk Technician

IT Freedom – Austin, TX July 2016 - Present

• Provide support for 2,000+ users at managed IT services company

• Give on-site and remote technical support and troubleshooting for clients

• Resolve software, hardware, networking, and VoIP issues

• Manage users in Active Directory, Google Apps, Office365, Aruba

• Communicate effectively with users to resolve issues

• Remotely monitor servers and critical network equipment Front of House

Tacodeli Inc. – Austin, TX 2012 – 2014

• Provided exceptional customer service

• Arranged catering orders

• Balanced POS registers

Voice Actor

Bei Da University – Beijing, China 2009 - 2011

• Recorded content for educational publishers

• Efficiently delivered high quality performances in very few takes

• Assisted with script editing when needed

ICT Teacher

Beijing Aoji Academy – Beijing, China 2006 - 2008

• Taught business software and computer skills at University of Queensland-affiliated training school

• Helped develop and refine ICT curriculum

• Communicated effectively with students of varying skill levels Media Lab Supervisor

Temple University School of Communications – Philadelphia, PA 2001 - 2003

• Responsible for resolving technical issues in media labs and classrooms

• Repaired and maintained computers and equipment

• Assisted students and faculty with the use of software and peripherals Computer Technician

The Wolf Organization – York, PA 1999 - 2001

• Provided remote and on-site support for 400+ users

• Troubleshot hardware, software, and networking issues

• Installed software, configured systems, performed preventive maintenance

• Managed users in Active directory, Exchange, and SAP Education:

Temple University Philadelphia, PA 2001 - 2003

Completed 60 credits toward a degree in Film & Media Arts

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