Gregg Vossler 512-***-**** ac4i77@r.postjobfree.com 1805 Golden Pheasant Dr., Austin, TX 78758
Summary:
CompTIA A+ certified Help Desk Technician with four years of experience providing software, hardware, client/server and networking support.
Skills:
• Windows 7/8/10 • Google Apps
• Windows Server 2003/2008/2012 • Office365 / Exchange
• VoIP / Asterisk • Active Directory
• TCP/IP • DHCP
• VPN • ShadowProtect
Certifications:
CompTIA A+ Certified Exp. April 08, 2019 Verify Code: 4W4497TG3HRQYT60 Job History:
Help Desk Technician
IT Freedom – Austin, TX July 2016 - Present
• Provide support for 2,000+ users at managed IT services company
• Give on-site and remote technical support and troubleshooting for clients
• Resolve software, hardware, networking, and VoIP issues
• Manage users in Active Directory, Google Apps, Office365, Aruba
• Communicate effectively with users to resolve issues
• Remotely monitor servers and critical network equipment Front of House
Tacodeli Inc. – Austin, TX 2012 – 2014
• Provided exceptional customer service
• Arranged catering orders
• Balanced POS registers
Voice Actor
Bei Da University – Beijing, China 2009 - 2011
• Recorded content for educational publishers
• Efficiently delivered high quality performances in very few takes
• Assisted with script editing when needed
ICT Teacher
Beijing Aoji Academy – Beijing, China 2006 - 2008
• Taught business software and computer skills at University of Queensland-affiliated training school
• Helped develop and refine ICT curriculum
• Communicated effectively with students of varying skill levels Media Lab Supervisor
Temple University School of Communications – Philadelphia, PA 2001 - 2003
• Responsible for resolving technical issues in media labs and classrooms
• Repaired and maintained computers and equipment
• Assisted students and faculty with the use of software and peripherals Computer Technician
The Wolf Organization – York, PA 1999 - 2001
• Provided remote and on-site support for 400+ users
• Troubleshot hardware, software, and networking issues
• Installed software, configured systems, performed preventive maintenance
• Managed users in Active directory, Exchange, and SAP Education:
Temple University Philadelphia, PA 2001 - 2003
Completed 60 credits toward a degree in Film & Media Arts