Tommy G. Ferguson

**** ********* *****

Duluth, GA 30096

ac4i61@r.postjobfree.com Mobile: 205-***-****

SUMMARY

Delivery Technical Manager/Application Architect professional with extensive experience in all phases of SDLC(Software Development Life Cycle). Effectively managed, analyzed, designed, tested and implemented enterprise solutions in the Telecommunications and Financial industries. Platforms include client server architecture that encompasses mid-range and mainframe computers. Proven success with enhancing existing systems with new features and deploying performance improvements by integrating new technologies into legacy environments. Responsibilities included writing, executing and evaluating test cases as well as completing all required system documentation. Other activities included application design, work estimation, modifying/updating existing mainframe software and new programs as defined in detailed system design. I have also worked on and in an AS/400 development environment. I worked in a ZOS environment. I have taught Assembler and COBOL since I was a sophomore in college.

Strengths Include:

Leading Projects & Large Teams Data Modeling & Database Programming

Trained in On/Off-Shore Delivery Centers Object-oriented Design & Programming

Troubleshooting & Problem Solving Cross-Functional Communication

Performing Data Base Conversions & Data Analysis Analyzing, Designing, Developing &Testing Requirements

SKILLS

Languages: Assembler, COBOL, RPG II, ART-IM, C/C++, BASIC, UNIX Shell Script, JCL, Linux/Unix,

VSAM, DB2, Vitria, MQSeries, Java, SAP, CAS

Web Services: XML, XML Schema, SOAP, WSDL, UDDI, XSLT, WebSphere, IBM WebSphere MQ 7.5

Internet: HTTP, SSL, Dynamic HTLM, XHTML, JavaScript

Platforms: Windows NT, XP & 2000 Servers

Databases: IBM IMS DB/DC, IBM DB2, CICS

Tools: Microsoft Office, Documentum, HP Quality Center, SharePoint, BMC Patrol, Mercury BAC, Compu-Ware,

Crystal, STROBE, SORT Utility

Other: ZOS Operating System, SDLC, DBA, TSO, TPF Systems, CMMI, Database Design, ISPF, CA-7, Coolgen Management,

Quality Assurance, Program/Project Manager, Consultant on Short-Term, Results Driven Projects

PROFESSIONAL EXPERIENCE (Short Term Consulting & Career Experience)

TekStream/WorldPay, Atlanta, GA

COBOL Programmer – Consultant 10/02/2017 - 01/12/2018 Worked as a COBOL Programmer. Coding COBOL, VI, JCL, CICS, DB2, VSAM, TSO, Word and SharePoint

Mercedes, Vance, AL

COBOL Programmer – Consultant 08/18/2017 - 09/29/2017

Worked as a COBOL Programmer. Coding COBOL, VI, JCL, CICS, DB2, VSAM, TSO, Word and SharePoint

BlueCross BlueShield, Columbia, SC

COBOL Programmer - Consultant 04/11/2016 - 09/09/2016

Worked as a COBOL Programmer. Coding COBOL and JCL, CICS, DB2, VSAM, TSO, Word and SharePoint

TSYS, Columbus, GA

Assembler Programmer-Consultant 10/15/2015 - 02/15/2016

Assembler/COBOL Programmer at TSYS. Coding Assembler and COBOL using JCL, CICS, VSAM, TSO

AT&T/Accenture, Atlanta, GA

Technical Architect - Consultant 01/16/2015 - 07/31/2015

Completed training on implementing Agile Processing. Applications using Microsoft Office, Project, Excel, SharePoint, SDLC, TSO, XML, Java, Java Scripts, WebSphere, SQL, IBM WebSphere MQ 7.5, HTML, HTTP, SSL. Worked in Production Support on the CSI (Common Service Interfaces) Platform.

AT&T/VisionIT, Atlanta, GA

Consultant - Project Manager/

Implementation Lead with AT&T Telecommunications Company/Contractor 08/11/2014 – 11/21/2014

Review all proposed work requests and change requests to be implemented in the production environment.

Identify potential issues and work with the requestor to solution. Conduct meetings and work with internal and external teams to outline an actionable process. Approve completed work requests and present to Leadership for final approval. Developed a work request to improve service order flow-thru in the Southeast Region which would allow the team to see a special order type pass thru the impacted systems from order issuance to provisioning and back. Produced this work request for the solution to be implemented by IT in a future release. Applications ran on an IBM Mainframe using Microsoft Office, Project, Excel, SharePoint, SDLC, ISPF, CICS, VSAM, DB2, COBOL, Assembler, JCL, REXX, TSO, Java, JavaScripts, WebSphere, IBM WebSphere MQ 7.5, IIB 9, HTML, HTTP, SSL, ART-IM Expert Systems on the mainframe and various other mainframe tools and languages

AT&T/Netcracker, Atlanta, GA

Project Manager 11/18/2013 – 6/27/2014

Netcracker Procurement Team acquiring the Applications support rights with AT&T software development in Wholesale and Billing Towers. Applications ran on an IBM Mainframe using Microsoft Suite, SharePoint, SDLC, ISPF, CICS, VSAM, DB2, COBOL, Assembler, JCL, REXX, TSO, Java, JavaScripts, WebSphere, IBM WebSphere MQ 7.5, IIB 9, HTML, HTTP, SSL, ART-IM Expert Systems on the mainframe and various other mainframe tools and languages

.

Accenture/AT&T, Atlanta, GA / Dallas, TX / Tulsa, OK / India / Germany 08/01/2009 – 11/15/2013

Technical Architect/Project Manager with Telecommunications Company/Consulting

(Worked Multiple assignments 2/01/1998 thru 11/15/2013)

Effective member of the Accenture Team in pursuit of the Verizon Wireless account in Dallas, TX and Tulsa, OK.

Microsoft Suite, Java, JavaScripts, HTML, HTTP, SSL and SDLC

SAP team member: Coded, tested and implemented changes to the SAP application (required an extended stay in India)

Worked in the India Delivery Centers with the delivery teams in Bangalore, Hyderabad, Gurgaon and New Delhi implementing SAP software packages (worked with Bangalore team on two separate visits)

Implemented changes to the Kellogg Account, Instance

Customized changes/requirements per client request

CAS team member: Coded, tested and implemented changes to the CAS application while in Germany and upon returning to the U.S.

Worked with Kaiserslautern, Germany team on the CAS Application for 4 months

Active member of the Coke Application Support Team supporting the Coke Account, Instance

Responsible for changes to CAS Application in support of the Pepsi Account, Instance

Customize changes/requirements per client request

Note: CAS & SAP are both Packaged Applications which had to be tailored to meet the needs of the client.

All work during this period was for different clients. Also worked on multiple technologies and languages (required tremendous flexibility and adaptability on various assignments)

Accenture- Birmingham, AL/Omaha, NE/Buenos Aires, Argentina/India 02/01/2008 - 11/15/2013

Director/Application Architect for Financial Institution (Multiple assignments 2/01/1998 thru 11/15/2013)

Client facing – Managed on-shore and off-shore delivery teams. On call 24/7 to assist with application job failures, system outages and to ensure Service Level Agreements were met for processing credit card transactions. Applications ran on an IBM Mainframe using Microsoft Suite, SharePoint, SDLC, ISPF, CICS, VSAM, DB2, COBOL, Assembler, JCL, REXX, TSO, ART-IM Expert Systems on the mainframe and various other mainframe tools and languages

Facilitated knowledge transfer between off-shore delivery centers and on-shore personnel

Worked off-shore in Buenos Aires, Argentina Delivery Center for 6 months and 6 months in Omaha, NE

delivering training and working with the Delivery Center providing guidance on the delivery methodology and

technical training for the First Data account

Worked with off-shore delivery center to improve efficiencies in throughput, quality and turnaround time

for work products

Interfaced with client to resolve performance issue with a services application which was impacting the

client’s external customer

AT&T/BellSouth/Accenture, Birmingham, AL/Atlanta, GA 02/01/1998 – 11/15/2013

Manager/Application Architect (Multiple assignments 2/01/1998 thru 11/15/2013)

Client facing – Managed a variety of teams which included software developers, project managers, technical architects, application architects, testers and program managers both on-shore and off-shore (India). Applications ran on an IBM Mainframe using Microsoft Suite, SharePoint, SDLC, ISPF, CICS, VSAM, DB2, COBOL, Assembler, JCL, REXX, TSO, Java, JavaScripts, WebSphere, IBM WebSphere MQ 7.5, IIB 9, HTML, HTTP, SSL, ART-IM Expert Systems on the mainframe and various other mainframe tools and languages.

Hired and trained 21 Service Order Processing team members requiring special skills after team resigned.

Managed Infrastructure project which required daily updates and interfaced with the client which resulted in

the installation of a new billing system

Traveled to the India Delivery Center and trained and worked with India team members in the Wholesale,

Customer Markets, Billing and Shared Services Towers. Worked with developers one-on-one, conducted

Assembler and IMS training and gave overviews on the application processes and flows resulting in transfer of

knowledge off-shore. (India - 3 separate technical initiatives)

Managed a team of developers and was the DBA while meeting with the client daily which ensured we met our

deliverables as well as meeting client expectations. Delivered on schedule and within budget with no penalties.

Worked on data quality initiative for data migration from an in-house product to a customized out of the box

product. Validated data through completion for a successful audit

Managed the Tools Team which consisted of BMC Patrol, Mercury BAC, Compu-Ware and Server Management

for data processing. Met with client during project meetings, status meeting as well as interfacing with users

and the client on a regulars basis resulting in client satisfaction

Managed, architected, designed and implemented real-time solution for distributing service orders to other

telecommunication companies which had been issued through the internal network to meet government

requirements for parity

Bellsouth Telecommunications, Birmingham, AL 01/07/1983 - 01/31/1998

Lead Application Developer/Sub-Team Lead/Team Lead

Reviewed, approved, assigned and lead work efforts for all work packages coming to the application development teams. Utilized Mainframe Assembler, COBOL, IMSDB/DC, VSAM, JCL, ART-IM Expert Systems, PDF/SPF, Microsoft Suite, SharePoint, HP-UNIX, C, VI, SCROBE and Shell Scripting

Recommended and consulted on architecture for new design and rewrite of interface between BellSouth and

Telemarketing Vendors. Reduced fallout for telemarketing vendor orders by 99% and improved order flow-thru

Designed, coordinated and wrote all the Y2K conversion programs for the BellSouth Service Order Processor.

The Y2K work effort also included all the Data Base redesigns and changes resulting in compliance - 3 years

ahead of schedule

Worked with the Direct Marketing Center to significantly reduce their service order fallout. Assumed a

supervisory role for contractors hired by Direct Marketing Center. Served as liaison between BellSouth and

Telemarketing Vendors such as Dial America, Equi-Tel, Phone Power/Kippany, Si-Tel and others. Met with

Telemarketing Executives as well as technicians to ensured they met standards for connecting to the network

Architected and developed a closed loop process which met the requirement of the Florida Public Service

Commission following the settlement of a Class Action Suit. Worked with Internal Auditor, Arthur Andersen

Auditing and the Florida PSC Auditors ensuring each customer received a Confirmation Letter for any change in

service. Printed, reviewed and validated all refund letters and check amounts before forwarding onto Treasury

Served on team that reviewed and purchased monitoring system for mainframes. Ran SCROBE against

application code and recommended changes to developers for code optimization. This effort resulted in a cost

savings of $250 million dollars

Application Data Base Administrator

EDUCATION

B.S., Computer Science, University of Southern Mississippi, Hattiesburg, MS

A.S., Computer Science, Mary Holmes Junior College, West Point, MS

CERTIFICATIONS

IMS DB/DC Training, IBM

ART-IM/Expert Systems, Inference

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