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Manager Human Resources

Medford, New Jersey, 08055, United States
February 19, 2018

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** ***** ***** *******, ** ***** (H) 609-***-**** (C) 609-***-****


Human Resources & finance executive with broad financial accounting, human resources, and leadership experience in diverse industries including airline services, business process outsourcing (BPO), environmental services, government defense and aero-space, health care & higher education, management consulting, and manufacturing. Career emphasis focused on global human resources services delivery and HR information systems in a shared services operational model. Extensive project and change management expertise involving mergers & acquisitions and reorganizations and their impact on HR and payroll systems, as well as management experience leading implementations of various HR and payroll systems.


Worldwide Flight Services (WFS) Inc.., New York, NY 2017 - present Executive Consultant, Human Resources – 03/2017 - current

Retained by large airline services company to mitigate HR and payroll system conversion challenges associated with the merger of three independent companies into one. Instituted “customer care” teleconferences with key airline operations stakeholders to restore credibility and provide communications for mitigation strategies and future initiatives.

Designed, proposed, and building out an HR Services Delivery model appropriate for airline services company employing more than 10,000 employees in North America, with 120+ airport locations. Lead efforts in terms of three major focus areas in the design: database integrity, interfaces with ancillary systems, and automation of paper driven processing. Concept of “hire to retire” includes full life cycle of employee HR services delivery from on-boarding to termination. Anticipated timeline for completion from inception to best practices design: 12 months.

Expert Global Solutions (EGS) Inc., Horsham, PA 2010 – 2016

Vice President, Global Human Resources Services –12/2010-8/2016

Management of global HR services delivery organization including payroll services ($678M global budget, 2016), benefits design & operations (health & welfare programs), 401(k) administration, time collection systems, and employee master data management/HRIS for large international BPO company. Other employee services include I9 administration, employment verification processing, records retention, organizational management, expatriate administration, and Taleo on-boarding, as well as HR reporting and metrics.

Manage a global team of 5 direct reports and extended staff of approximately 150 personnel. Oversight of employee relations, talent acquisition, performance appraisals, succession planning, and training for the HR Services team in 8 countries globally.

Manage three service centers hubs: Buffalo, NY for North American operations, Panama & Guatemala for Latin America operations and the Philippines for Asia-Pacific delivery. Other international centers located in Antigua, Mexico, UK and Australia, servicing 41,000 employees globally.

Provide executive oversight (strategic direction, upgrades, system maintenance, etc.) for core HR system of record (SAP), and various payroll systems (SAP & boutique providers), as well as numerous support systems interfacing with the core HRMS.

Led projects to automate paper intensive payroll delivery, and early stages of employee & manager self- service applications, as well as HR leadership for time management system implementation (KRONOS).

Proposed and implemented, an HRIS organization to better serve manager & employee reporting needs, and commenced design of a “hire to retire” delivery process for HR Services.

Responsible for design, and implementation, of annual benefit plans for open enrollment 2012- 2016, including recent ACA legislation impacts in the United States. Executive leadership of all international benefit plan design & renewals, with emphasis in Latin America and Asia Pacific. Responsible for Health & Welfare global plan(s) budget of $52M (2016).

Led integration efforts to migrate acquired employee populations onto EGS standard HR and payroll systems and delivery model, domestic and international locations, for the following acquisitions: Protocol (acquired 2011) 2200 employees, U.S. & Canada, APAC Customer Services Inc. (acquired 2012)11,000 employees, U.S., Philippines, & Uruguay.

HR Executive sponsor for divestiture efforts, ensuring smooth transition from EGS systems & services to acquiring companies’ corresponding platforms: Transworld Systems Inc. (divested 2014) 2500 employees, U.S., Canada, & Philippines, ALW Sourcing LLC (divested 2015) 250 employees, U.S., Canada, & Philippines.

Managed the transition of transactional HR data management to off-shore hub in the Philippines thus reducing overall operating costs and maximizing efficiencies of processing center in Manila, & using on-shore resources for specialty functions only.

Extensive global vendor and broker relationship management, including RFP creation, evaluation, and selection.

Served as the HR Services executive to participate in all Due Diligence efforts, as well as integration point of contact for recent acquisition of EGS by competitor company, Alorica.

Collaborate with legal counsel on matters impacting HR relating to M&A activity, divestitures, and class action litigation.

CleanHarbors Environmental Services, Inc., Norwell, MA 2010 – 2010

Director, Payroll Services & Systems –02/2010-12/2010

Manage team of 4 managers and 20 staff with oversight of corporate-wide North American payroll operations, including time and labor collection and accounting, with service centers in Massachusetts, Alberta, and Ontario Canada.

Led a project team to migrate three independent service center payrolls to one consolidated system (PeopleSoft) and standardizing operations across the three centers, while upgrading the HR module and implementing employee and manager self-service to reduce costs, and improve service delivery efficiencies.

Lockheed Martin Corporation, Cherry Hill, NJ & Lakeland, FL 1997 - 2009

Senior Manager, Service Delivery Operations, People Financial Services – 12/2008 to 05/2009

Manage team of 6 managers, and 75 staff positions principally located in Florida and New Jersey shared services facilities, with satellite offices in Pennsylvania and New York.

Responsible for corporate-wide weekly payroll processing for approximately 133,000 employees worldwide, totaling $10B annually.

Have functional ownership for change control of system updates and upgrades for the PeopleSoft payroll platform and testing/validation responsibility for same.

Provide operations site services to various business areas regarding travel reimbursement and relocation expense reporting.

Administer multiple time and labor collection systems for select business areas supporting 52,000 employees.

Audit executive payroll and compensation programs for taxability and applicability to corporate policy.

Support business areas when transitioning employees on/off payroll and reimbursement systems by coordinating activities, monitoring progress, status reporting, and test plans.

Implemented Quality Improvement initiatives at NJ facility, paralleling efforts to date in FL operation, to include documentation of process flowcharts, establishing key metrics, monitoring, documenting, and identifying areas for process change.

Senior Manager, Employee Financial Systems & Services, Lockheed Martin Information Systems & Global Services, Inc. Cherry Hill, NJ - 12/2007 –12/2008

Led team of 5 managers and 30 staff overall.

Functional ownership and administration of E-Timecard (JAMIS) time and labor collection system, supporting 25,000+ employees.

Payroll tax and employee benefits accounting responsibility for the Information Systems & Global Services business area.

Accounting for unique government contractors’ Service Contract Act and Davis Bacon Act regulations.

Payroll support services for Lockheed Martin international subsidiary, PAE, Inc.

Project managed multi-functional transition team integrating acquisition of Eagle Group into employee based systems (i.e. Payroll, time and attendance, labor systems).

Selected by senior leadership to participate in a corporate-wide initiative to design and implement a new combined Shared Services and Enterprise Information Systems business area. Worked with cross-divisional executives and peers to establish the new Enterprise Business Services business area of Lockheed Martin.

Senior Manager, Human Resources Financial Services, Lockheed Martin Information & Technology Services, Inc. Cherry Hill, NJ - 09/1997 –12/2007

Managed team of 6 managers and 35 exempt and non-exempt staff positions.

Overall responsibility for Information & Technology Services (ISGS) payroll operations including time & labor collection, employee travel expense reimbursement, HR data operations, payroll processing, payroll distribution, payroll accounting, and payroll tax remittance and accounting, as well as benefits accounting, supporting 18,500 employees, on Cyborg Systems, 1997-2003.

Successfully led a multi-disciplinary team to migrate ISGS business area from Cyborg to corporate PeopleSoft systems for Human Resources and Payroll applications, including testing, data migration, cutover readiness, change management, and communications, resulting in manpower and system costs reductions.

Established an HRIS function for the business area post migration to the PeopleSoft (Oracle) platform in 2003.

Project manager for people systems integration teams of acquired businesses, OAO, ACS, INS/Sytex, Aspen, MSD, 2002-2007, yielding savings in each case through the elimination of duplicate operations in the acquired businesses as well as staff reductions.

Thomas Jefferson University / Jefferson Health System, Philadelphia, PA 1990 - 1997

Director of Operations, Controllers Office – 10/1990 to 09/1997

Management of $327M payroll and $335M Accounts Payable operations for the Medical Center and University, as well as the tuition office for the University, supervising clerical and managerial staff of 30.

Developed University policies for travel reimbursements and worker classifications: employee vs. independent contractors.

Led successful integration of Dun & Bradstreet integrated Accounts Payable/Purchasing system, 1992, automating 3-way matching process for procurement.

Served as management team member overseeing successful implementation of PeopleSoft integrated Human Resources, Benefits, and Payroll system in 1996, eliminating three independent, non-integrated systems.

Served as lead for time collection system purchase to be used by the University and Health System: Kronos.

Participated with senior management on the formation of the Jefferson Faculty Foundation, a payroll company for degreed medical personnel.


Master of Business Administration, Drexel University, Philadelphia, PA,

Bachelor of Science in Business Administration, Drexel University, Philadelphia, PA


Payroll Certification (CPP) 1990

Presidents Volunteer Service Award 2005, 2006, 2007

Girls Softball coach and commissioner, Medford Township Youth Athletic Association---2000-2007

Medford Township Board of Education member, 2000-2008 and Board President, 2007-2008

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