FRANK H. NORTHERN II

A : ** Ashview Drive Clayton, NC 27527 P: 984-***-**** E: ac4i4s@r.postjobfree.com

Summary

Experienced and innovative Business Management professional whose success is based on efficiency, delivering

exceptional customer service and bottom line results, seeks a career opportunity with a reputable organization which maintains a clearly defined path of advancement and sustainable business philosophy.

License and Software Packages

NC Licensed Loan Officer; Mac OSX/iOS ; Calyx Point Mortgage Lenders software; Sales Force Database

Management Software; MS Office Suite 2016

Professional Experience

Customer Care Supervisor 08/2008 to 9/2017

Conduent Raleigh, NC

Plan, manage, control and evaluate the production activities of assigned team of technical/sales consultants in

addition to providing operational support over 3 business unit groups within the Mac OSX/iOS Tier 2 divisions of

Apple Computer. Team survey scores improved 18 percent compared to Enterprise averages.

Assisted in the development and implementation of operational policy and procedure (SOP) to ensure optimal

performance levels are consistently evaluated and maintained reducing BC errors by 12 percent.

Provisioned to recruit, train, develop and evaluate personnel, utilizing SGT/ILT training curriculum and/or corrective

action as required. Work with Global Work Force to maintain optimal staffing levels increasing BTP over 14 percent.

Project/Sales Manager 08/2006 to 07/2008

Accu Credit/Grant Writing Plus, Inc Hickory, NC

Developed and executed National Sales divisional improvements, designing the company's approach to marketing,

cost analysis, presentations and R&D. Paired Operating costs by 11% while increasing revenue by 180 percent.

Responsible for implementing all business-building and relationship-building expectations with uniquely

assigned commercial/consumer accounts.

Responsible for the development and implementation of market strategies utilized to promote national seminar

sales events, targeting key locations across North America and Canada.

Required to recruit, train and evaluate each team member driving performance over all KPI metrics.

Relationship Manager /Sr. Lead 01/2002 to 07/2006

Carolina Home Equity Mortgage Hickory, NC

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of loan acceptance.

Assisted senior-level credit officers with complex loan applications. Increased funding ratios by 22 percent.

Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and

market research.

Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Effectively reduced CTC status to 21 days. Continually required to evaluate specific program parameters of conforming/sub-prime niche products to appeal to a wide range of residential/commercial borrowers. Increased monthly revenue by 22 percent.

Educational Background

Bachelor of Science: Marketing/Business Management

Johnson C. Smith University Charlotte, NC, US

Coursework in Marketing/Business Administration and Psychology