Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Rochester, NY
Posted:
February 19, 2018

Contact this candidate

Resume:

REMO PASQUARELLA

Rochester, NY *****

585-***-****

Alternate Phone: 585-***-****

ac4i3u@r.postjobfree.com

Objective:

To secure a position as a Manager. I would like to utilize my managerial experience as well as my experience in Quality, Lean Manufacturing, Six Sigma and Supply Chain Management. To be able to apply the techniques I have learned while obtaining my Lean Six Sigma Black Belt Certification. I would welcome the challenge of optimizing a company‘s success to the benefit of all stakeholders. I am looking for compensation which is commensurate with my experience and credentials. I am looking for a challenging opportunity where I can become fully engaged and display my talents.

Experience

2015-Present Xerox Corporation Webster, New York

Outbound Operations Manager, WH Spares Warehouse Operations

Oversee the shipping and picking operations. Develop and administer processes at the strategic level to optimize profitability, quality and customer service levels. Manage 8 direct reports and 180 Industrial Work Force employess. Absorbed the picking operations manager’s duties upon her retirement in addition to the shipping operations duties.

2014-2015 Xerox Corporation Webster, New York

Shipping Operations Manager, WH Spares Warehouse Operations

Oversee the shipping operation. Develop and administer processes at the strategic level to optimize profitability, quality and customer service levels. Manage 4 direct reports and 35 IWF.

2010-2014 Xerox Corporation Webster, New York

Manufacturing Supervisor

Oversee all of the manufacturing departments associated with the Webster Fuser Business Center. These departments include but are not limited too, Machining, Assembly, Flow Coating, Sort, Recuperation, Grinding, Powder Coat, Water Jet, Auto Mach and Plasma Spray. Responsible for process improvement projects (DMAIC, DFLSS), Lean Manufacturing initiatives, cost reduction projects. Have defined all labor rates for the Assembly department and have improved rate standards by 40% to accommodate increased demand through process improvement initiatives.

2004-2010 Peko Precision Inc. Rochester, New York

Manufacturing Manager

Brought Labor and Material costs back to a favorable position. Implemented an enhanced and more global quality system. Greatly reduced COPQ, inventory variance and labor costs. Implemented standard work and on-line work instructions. Implemented quality and productivity metrics. Retooled multiple production lines with the Lean Manufacturing vision. Successfully completed Six Sigma Black Belt Certification program at the Rochester Institute of Technology. Manage 50+ programs at a profitable position. Experienced in managing an environment with a high number of finished good SKU‘s.

1996-2004 Ortho Clinical Diagnostics Rochester, New York

Supply Planner

delivered the annual Purchase Orders. Calculated capacity and timing projections

using multi-tiered capacity model. Presented projections related to completion

dates, revenue target dates and inventory.

Executed the manufacturing plan through directing all factory levels pertaining

to the delivery of the purchase orders.

Collaborated with Sales, Marketing, and Demand Planning to bring product lines to

market within schedule. Ensured profitability through quantity and mix.

Lean Manufacturing Core Team

Used Process Excellence tools (DMAIC) and Lean Manufacturing tools to create

world class changeover on our high speed packaging lines reducing overall

changeover time and variability, which positively effected production index to

a significant level.

Trained work force of approximately 1000 employees and disseminated the

discipline and expertise across the business.

Utilized Kan Bans, Kaizen Events, pull systems, level loading, Rhythm Wheels,

visual management, 5S, changeover analysis, reconfiguration of manufacturing

lines (cellular manufacturing, group technology), tact time, value stream mapping, and FMEA.

Presented at Board of Director level, including President of OCD and her superiors.

Led team to receive numerous awards for groundbreaking work in the field of Lean Manufacturing.

Production Scheduler

Instrumental in restoring a 99.98% customer service level and essentially eliminating back

orders in a capacity constrained environment.

Implemented an electronic scheduling system, which provided visibility to the

supply chain pertaining to transfers, inventory targets and execution of the daily plan.

Quality Assurance

Monitored flow, tracking and closure of deviation reports to include disposition

of product. Investigated and designed experiments on controlled non-conforming products. Responsible for management of the stop shipment system.

1992-1996 Eastman Kodak / J&J Rochester, New York

Research / Release Technician

Worked as a research/release medical technician for a startup venture of Eastman Kodak‘s Biological Diagnostics. Manufactured a line of bench top wet/dry chemistry assays for the fast test market. Performed release testing for components and kits. Performed bioburden testing, troubleshooting, benchmark testing, and competitor analysis. Performed troubleshooting and executed Six

Sigma projects for the assays.

1988-1992 Smithkline Beecham Rochester, New York

Medical Laboratory Technician

Performed testing on patient samples to aid in the diagnosis of disease.

Additional Experience

Remo Transport, Rochester, NY (2001-2004)

Owner / Founder

Transported Construction and Demolition Debris and Municipal waste via a fleet of Tractor Trailers from transfer stations in the Northeast to Landfills in Rochester and surrounding areas. Closed business in response to exponential increases in fuel/operating costs.

The Perfect Cut, Rochester, NY (1995-1997)

Co-Owner / Founder

Manufactured and sold domestically and abroad a line of high end cigar cutters.

Closed business after successful launch and 2 year operation.

Boundaries Gym and Fitness, Rochester, NY (1985-1995)

Co-Owner / Co-Founder

Planned, developed and opened successful full-service health club. Effectively

marketed through various venues and by sponsoring special events. Gained

experience in: sports specific exercise programs, corporate wellness programs,

injury and illness rehabilitation, diet analysis, body composition testing,

physical fitness gauging parameters, diet supplementation for general wellness

and performance augmentation. Directed sales and marketing staff and all

operations. Sold the club for a profit.

Blue Cross and Blue Shield of Rochester, Rochester, NY (1988-1988)

Marketing Customer Service Representative

Provided customer service support to individual subscribers. Researched and

resolved incoming questions/problems regarding coverage, specific claims,

account billing and membership. Required detailed knowledge of coverage and

contractual parameters. Identified sales opportunities and finalized or

referred to sales representative.

Milex Medical Inc., Chicago, IL (1984-1985)

Sales Representative

Sold Obstetrical and Gynecological supplies to OBS, GYNS and Internists in the

Rochester, Buffalo, Syracuse territory. Successfully regenerated dormant

territory and opened approximately 80 new accounts.

Education

SUNY Empire State College Rochester, NY

B.S., Manufacturing Technology

SUNY Geneseo, Geneseo, NY

Coursework in Biology

St. John Fisher College Rochester, NY

Coursework in Biology

Monroe Community College Rochester, NY

AAS Medical Laboratory Technology

APICS of Rochester Rochester, NY

Half way through APICS/CPIM certification

Lean Six Sigma DMAIC Black Belt Certification Graduate

Rochester Institute of Technology

Graduation Date 3/08.

Intermediate Blue Print Reading 6/09

Geometric Dimensioning and Tolerancing 6/09

DFLSS Certified Green Belt XEROX CORPORATION 4/12.

Certified Instructor QwikSolver 4/11

DFLSS Blackbelt program Xerox Corporation 12/12 start.



Contact this candidate