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Office Customer Service

Wichita, Kansas, United States
February 19, 2018

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Louwellen F. Shaffer


To become part of a team-based organization where I can invest and grow my professional experience in sales, customer service and office management.


GED - Wichita Area Technical College May 2008


Proficient in Microsoft Word, Excel, Outlook, Crims, JDE, Docusphere, BCS, Concur, Taleo


Office Manager Oct 2014 – July 2017

Belfor Property Restoration Wichita, Kansas


oAR / AP

oSetup new jobs

oBilling jobs, Credit jobs,


oOversaw input of all job cost changes

oRan all month end reports

oClosed out all jobs when paid in full

oPrinted all checks to pay subs and vendors

oSetup all new subs and vendors

oAmex Reports on spread sheet

Human Resources

oAssisted with hiring processes for the Wichita office

oProcessed payroll for Wichita office

Office Assistant Jul 2008 – Feb 2012

Electrical Systems Wichita, Kansas

Work-statement Management

oDrafting detailed statements-of-work for each job proposal

oFiling city permits for all job requirements

oPreparing Owner Manuals for all final job closings

oComposing warranty letters for final job closing

oScheduling regular maintenance for all company vehicles

Accounts Payable

oOrganizing all invoices to corresponding AP statements

oCoordinating PO's with AP invoices

oDrafting shop invoices

Customer Relations

oDirecting incoming customer inquiries

oScheduling final inspections

Payroll Management

oTracking and managing all working hours for field team members / Verify quoted all field hours aligned with recorded working hours

Office Management

oManaging supply inventory for shop, field, office materials / Cleaning office area’s

In-Home Daycare Provider Aug 2004 – Aug 2007

Self-Employed Wichita, Kansas

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