Robert Birch
Dyntech Consulting
*********@*****.*** 407-***-****)
Summary
* ***** ****** ********* ** Humanify
* ***** ** * ******* Architect for the Convergys Innovation Center
2+ years as a Platform Architect, Team Lead for the Convergys Platform Architecture Group
5+ years Team Lead, Designer, Developer of Scalable Object-Oriented Middleware Platform
3+ years Designer, Developer of Telephony Data Management Systems
Mobile Designer, Developer on many mobile platforms
Middleware and GUI Team Lead
Inventor on nine patents
Proficient in the following technologies:
Languages: Java, JavaScript, CoffeeScript, jQuery, CSS, SASS, Ruby, Rails, Python, SQL, JSP, Servlets, JPA, XML, JSON, Objective C, C/C++
Databases: Oracle, MySQL, PostgreSQL, MongoDB, Redis
Messaging: ActiveMQ, Apollo MQ, RabbitMQ, Stomp, JMS, Sidekiq
Operating Systems: Unix, OS X, Windows, iOS
Network and Protocols: Sockets, TCP/IP, HTTP
Frameworks: Rails, Sinatra, Apache Storm, Bootstrap, J2EE, JPA, Spring, Tomcat
Cloud: AWS, Rackspace, Heroku
SCM: sccs, cvs, svn, git, github
OA&M: Docker, Vagrant, VMware, Parallels, Puppet, Chef, Capistrano, Ansible, Jenkins, Travis-CI,
Log Stash
Certifications: Java Programmer and Developer
Misc: Large Scale Distributed Systems, NLU/ML Technologies
Experience
Dyntech Consulting
Intelligent Healthcare Solutions
April 2016 - Present
Bringing bot solutions to medical patient processes and provider office automation.
API AI, Pull String, MotionAI, Sinatra, Memcached, Postgresql, MySQL, Nginx, Sequel, OpenEMR,
AthenaHealth, Docker, AWS
Mobile Applications, Information Automation
April 2012 - Jan 2013
OA&M UI Dashboard and Integration API via REST Services
Ruby on Rails, Sinatra, Redis, Sidekiq, MongoDB, Postgres, Oracle, Twitter Bootstrap, Javascript, HTML 5/ CSS, JQuery, Rabl, Capistrano, RSpec, Apache, Phusion Passenger, Ubuntu, RHEL, Heroku
Senior Software Architect at Humanify
November 2014 - January 2017 (2 years 3 months)
Architect, Design and Build a real-time enterprise customer experience channel personalization solutions
Java 8, Apache Storm, Ruby on Rails 4.2, 5.0.1, Sinatra, Postgres, MongoDB, Apache/NGINX
HTTP Servers, Phusion Passenger, Twitter Bootstrap, Backbone.js, Javascript, SASS, CSS, Swagger,
AWS, Ubuntu, GitHub, Travis-CI, Capistrano, Puppet, Ansible, Jenkins, Docker
noXaos (No Chaos)
August 2012 - March 2016 (3 years 8 months)
Real-time social analytics solutions for Medical, Hospitality and Enterprise Social Products such a
Chatter, Jive, and Yammer.
Ruby on Rails 4, Ruby 2.0, RSpec, JavaScript, Coffee Script, SASS, CSS, Apollo MQ, Sidekiq,
MongoDB, Apex, SOQL, Connected Apps, Adobe Air, NLP, Machine Learning, Ubuntu, Apache, Nginx,
Phusion Passenger, Chef, Monit, Capistrano, AWS
Senior Technical Consultant at Convergys
August 1999 - March 2012 (12 years 8 months)
2001 - 2012 Convergys Innovation Center
Systems Architect working with other architects and product management to innovate and validate
potential software market solutions for our customers
2009 - Present Social Media and Customer Service
Architect, Designer and Developer of a Social Media and Customer Service software solution
2007 – 2010 Storylens
Architect, Designer and Developer of a smart RSS news reader using Natural Language Processing and Machine Learning.
2007 - 2008 Virtual Agents
Architect, Designer, Developer of a Virtual Agent system used to address customer service issues across multiple channels utilizing NLP/NLU technologies
2005 - 2006 Customer Value Realization
Co-Inventor, Architect, Designer, Developer of a system that enables an enterprise to define customer service policies across multiple channels. These policies are implemented according to the lifetime value of the customer to the enterprise
2004 - 2005 Device Based Care
Co-Inventor, Architect, Designer and Developer of a system and a method for providing electronic care (maintenance) on a range of device capabilities using several software networking and distribution strategies
2003 - 2004 Web Services Billing
Co-Inventor, Architect, Designer, Developer of an integrated Web Services Billing Solution
2003 Federated Rights Management System Co-Inventor of a system and a method for managing billing
and revenue models, utilizing DRM and super distribution
2001 - 2003 Device Based Rating
Co-Inventor, Architect, Designer, Developer of a device based rating solution
1999 - 2001 Convergys Platform Technical Architecture Team
Corporate Platform Architect working with product solution software architects to guide consistent
product System Architectures between solutions. Worked with other architects to evaluate and define
architecture guidelines and solutions for:
Transaction and Batch Architectures
Workflow Architecture
Database Access Architectures
Operation, Administration and Maintenance
Senior Technical Consultant at Convergys
August 1990 - September 1999 (9 years 2 months)
1994 - 1999 Precedent 2000 Middleware Team
1999 Middleware Team Lead
1998 - 1999 An Architect, Designer and Developer on a Distributed Process Management System that
was used to manage the processing of a high-volume backend billing system. Core responsibility of the
Task Management subsystem.
1995 - 1997 An Architect, Designer, Developer of an Object Oriented Scalable Transactional Middleware
framework
1995 Designer, Developer of Computer Telephony Integration solution
1992 - 1994 Telephony Management System (TMS)
1993-1994 GUI Team Lead
1992 -1993 Designer, Developer of the Billing Data Manage Subsystem Network Polling Processes
1990 - 1992 Integrated Communication Environment (ICE-9)
Developer of network data collectors and file transfer programs to collect, reformat, manage network usage
Technical Staff at Harris Corporation (Computer Systems Division)
March 1983 - August 1990 (7 years 6 months)
Education
Total Technical Institute
Diploma, Computer Hardware Technology, 1981 - 1983